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InputKit: Use-Cases, Insights and Reviews | 2026 Cuspera

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Customer Feedback Software to facilitate and automate their customer satisfaction process

InputKit Overview

InputKit addresses the challenge of enhancing customer experience and employee performance by providing a comprehensive feedback management solution. Businesses leverage InputKit to gather actionable insights from customer interactions, enabling them to refine service delivery and boost satisfaction. The platform supports organizations in tracking employee performance, offering a dual advantage in customer and employee experience management. With over 1,000 satisfied clients worldwide, InputKit demonstrates its effectiveness in diverse industries. Its focus on real-time feedback collection and analysis helps companies make informed decisions, ultimately driving customer loyalty and improving ROI.

Use Cases

Customers recommend Collecting Feedback, Public Relations, Rating And Review Management, as the business use cases that they have been most satisfied with while using InputKit.

Other use cases:

Engaging And Following Up
Cross Selling
Generation Of New Leads
Helpdesk Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using InputKit.

Other priorities:

Improve Customer Satisfaction

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InputKit Use-Cases and Business Priorities: Customer Satisfaction Data

InputKit works with different mediums / channels such as Social Media. and Facebook.

InputKit's features include Embedded Survey Forms. and InputKit support capabilities include 24/7 Support, Email Support, Chat Support, etc. also InputKit analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Highly recommend InputKit!!. InputKit solves the problem of getting feedback from customers and addressing any issues to improve customer service. ...." Peer review by Rommel C. C., Owner, Creative Director, Marketing and Advertising

Peer review evidence (same sources as the product rating summary)

"...InputKit is a customer feedback software that helps businesses streamline their after-sales follow-up process...." Peer review

"...Cela ne prend que quelques minutes pour pr parer et envoyer chaque jour...." Case Study RE / MAX d'Abord

"...It's also great because it automatically asks our customers to leave reviews on Google and Facebook...." Peer review by Marc Antoine D., Founder, Internet

InputKit, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

InputKit facilitates and automates customer satisfaction processes, enhancing retention and SEO. Features include automated surveys, proactive notifications, employee evaluation, and performance comparisons.

Popular Business Setting

for InputKit

Top Industries

Marketing and Advertising
Internet
Government Administration

Popular in

Small Business
Enterprise

InputKit is popular in Marketing And Advertising, Internet, and Government Administration and is widely used by Small Business, and Enterprise,

InputKit Customer wins, Customer success stories, Case studies

How does InputKit facilitate Collecting Feedback?

What makes InputKit ideal for Public Relations?

What makes InputKit ideal for Rating And Review Management?

Why is InputKit the best choice for Engaging And Following Up?

Point S – Pneus Carignan - Automotive - Small

Carignan, Canada

InputKit helped Point S – Pneus Carignan grow its Google reviews from 180 to 1,259 and boost its rating from 4.3 to 4.7 stars. The company saved 40 hours per month on management and follow-up by auto...mating customer feedback collection. With InputKit, they now maintain a 96% customer satisfaction rate and share 39 positive comments with staff each month. The platform enabled faster detection of pain points and improved team engagement. This structured approach strengthened their online reputation and service quality across four locations.

Oxebo - Consumer Services - Small

Longueuil, Canada

InputKit helped Oxebo collect 18 times more positive reviews each month. The company saw a 35% increase in call volume and received over 57,000 customer feedbacks. Oxebo's Google rating improved from... 3.5 to 4.4 stars, and the number of Google reviews jumped from 153 to 1,688. Automated follow-ups and real-time detection of dissatisfied clients made service better and faster. Employee performance tracking and private feedback reduced public complaints and boosted team motivation.

Toiture Couture - Construction - Small

Saint-Hubert, Canada

InputKit helped Toiture Couture automate customer feedback and alerts. Before InputKit, they had no system to track customer satisfaction. Now, they get instant alerts for urgent cases and can act fa...st. They save at least $15,000 a year by reducing lost time and stress. Google reviews tripled, boosting their credibility and reputation.

Service 2000 Appliances - Consumer Services - Small

Quebec, Canada

InputKit helped Service 2000 Appliances boost its Google rating from 4.6 to 4.8 stars. The company increased its Google reviews from 1,498 to 3,172. Service 2000 now collects four times more reviews ...each month. They achieved a 20× return on investment. InputKit made it easy for customers to share feedback and improved online reputation.

Services Paysagers Dominique Filion - Consumer Services - Small

Saint-Basile-le-Grand, Canada

InputKit helped Services Paysagers Dominique Filion collect three times more Google reviews each month. The company used satisfaction surveys during and after the season to track client happiness. If... a client was unhappy, staff got an email to fix the problem fast. Satisfied clients were asked for online reviews and offered extra services. The response rate reached 37%. This improved customer experience and boosted online reputation.

Les Spécialistes de l’électroménager - Retail - Small

Quebec, Canada

InputKit helped Les Spécialistes de l’électroménager detect 2-3x more unhappy customers after appliance delivery. The platform sends satisfaction surveys by text, letting the team contact dissatisfie...d customers within 30 minutes. This led to a 3-point NPS increase and 3x more Google reviews. Employees get real-time feedback, and management can act quickly on both positive and negative comments. The company saw at least a 10x return on investment with InputKit.

InputKit Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.34/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.34/5 ★ Read Reviews (6)

InputKit Integrations

InputKit integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.03/5 ★

Read Reviews (3)

Software Failure Risk Guidance

for InputKit

Top Failure Risks for InputKit

Input Kit Inc. Profile

Company Name

Input Kit Inc.

Company Website

https://www.inputkit.io/fr/

HQ Location

Longueuil, Quebec

Employees

01-10

Social

Financials

PRIVATE