Intellicon Overview

Intellicon provides a comprehensive Omnichannel Contact Center and Help Desk Software for enhancing customer service experiences. It's designed to streamline communications and support across multiple channels.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Intellicon.

Other use cases:

  • Communication Management
  • Social Media Analytics
  • Contract Management
  • Digital Signature
  • Capturing Leads
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Intellicon.

Other priorities:

  • Enhance Customer Relationships
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Intellicon Use-Cases and Business Priorities: Customer Satisfaction Data

Intellicon works with different mediums / channels such as Phone Calls. Text SMS. Chat etc.

Intellicon's features include Ticketing, Personalization, and Predictive Dialer. and Intellicon support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Intellicon analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements...." Peer review from Intellicon

Intellicon, MessageMedia, SetMore, Touchpoint, MessageBird, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Intellicon

Top Industries

  • Transportation/Trucking/Railroad
  • Internet
  • Hospitality

Popular in

Intellicon is popular in Transportation/Trucking/Railroad, Internet, and Hospitality and is widely used by

Comprehensive Insights on Intellicon Use Cases

What solutions does Intellicon provide for Engagement Management?

How does Intellicon address your Helpdesk Management Challenges?

How efficiently Does Intellicon manage your Contact List Management?

What Are the key features of Intellicon for Communication Management?

15+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Intellicon solved their Contact Center Software needs. Cuspera uses 336 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

lightning

Peers used Intellicon for engagement management and helpdesk management

Intellicon Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (25)
Custom Reports

4.44/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (25)
Custom Reports

4.44/5 ★

Read Reviews (27)

Software Failure Risk Guidance

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for Intellicon

Overall Risk Meter

Low Medium High

Top Failure Risks for Intellicon

intellicon.io Feeds

Transforming Banking: Innovative Solutions for Unmatched Customer Experience

In the banking industry, it is about what banks offer and how effectively they deal with customers. These days, customers want to have a smooth, personalized experience that runs through all networked media. Still, this takes a lot of work to accomplish. Banks are faced with problems such as outdated modes of communication, ineffective caller …

The post Transforming Banking: Innovative Solutions for Unmatched Customer Experience appeared first on Intellicon.

25/06/2024 - source

The Benefits of Using WhatsApp Business for Appointment Scheduling in Healthcare Industry

The healthcare industry is always seeking efficient ways to enhance customer interaction and streamline processes. Technology has become a driving force in improving patient experiences and enhancing operational efficiency in the constantly evolving healthcare sector. WhatsApp, which has a large user base of more than 2 billion globally, is transforming how businesses interact with their …

The post The Benefits of Using WhatsApp Business for Appointment Scheduling in Healthcare Industry appeared first on Intellicon.

29/05/2024 - source

Transforming Customer Experience Omnichannel Banking Solutions by Intellicon

Customers today demand flexible and convenient customer service delivered across a variety of channels such as in-branch, mobile, ATM, phone, messaging, and virtual support. Studies indicate that approximately 75% of bank clients are attracted to FinTech rivals because of their prompt, convenient, and affordable services. One of the most effective strategies to attain customer service …

The post Transforming Customer Experience Omnichannel Banking Solutions by Intellicon appeared first on Intellicon.

01/05/2024 - source

intellicon.io Profile

Company Name

intellicon.io

Company Website

https://www.intellicon.io/

HQ Location

303, 3rd Floor, Ibrahim Trade Center, Aibak Block, Lahore, Punjab 54000, PK

Employees

11-50

Social

Financials

NA