Intershop Commerce Suite Overview

Intershop Commerce Platform is a powerhouse for B2B e-commerce, featuring a composable architecture that offers flexibility and scalability. Businesses can leverage AI-driven insights to enhance customer experiences and accelerate time-to-market. A unique aspect is its clear subscription model, eliminating hidden costs, which simplifies budgeting for enterprises. Intershop's platform is designed for growth, allowing seamless integration with existing systems and adapting to future needs. Recognized by industry analysts, it stands out for its capability to connect and grow businesses in the competitive e-commerce landscape.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Digital Marketing, as the business use cases that they have been most satisfied with while using Intershop Commerce Suite.

Other use cases:

  • Order Management
  • Lead Qualification: Technographic
  • Products & Pricelist Management
  • Channel Marketing
  • Communication Management
  • Training & Onboarding
  • Campaign Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intershop Commerce Suite.

Other priorities:

  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Launch New Products
  • Improve ROI
See all business priorities See less business priorities

Intershop Commerce Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Intershop Commerce Suite's features include Personalization. and Intershop Commerce Suite support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Intershop Commerce Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy." - Peyman P

Intershop Commerce Suite, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Intershop-Commerce-Suite transforms B2B businesses with its AI-driven, composable architecture platform. Fast time-to-market is ensured by the global leader Intershop Communications AG.

Popular Business Setting

for Intershop Commerce Suite

Top Industries

  • Information Technology and Services
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Intershop Commerce Suite is popular in Information Technology And Services, and Education, and is widely used by Large Enterprise, Enterprise, and Small Business.

Intershop Commerce Suite Customer wins, Customer success stories, Case studies

Why is Intershop Commerce Suite the best choice for Engagement Management?

What makes Intershop Commerce Suite ideal for Digital Marketing?

Why is Intershop Commerce Suite the best choice for Order Management?

23 buyers and buying teams have used Cuspera to assess how well Intershop Commerce Suite solved their E-Commerce Platform needs. Cuspera uses 226 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

CUSTOMERS TESTIMONIALS
Intershop Commerce Suite testimonial

Peyman P

Senior Digital Manager International

Brita

The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy. Testimonial By Peyman P
Intershop Commerce Suite testimonial

Gerard S

Head of E-Commerce

Würth

Our online shop is the heart of everything we do. Testimonial By Gerard S
Intershop Commerce Suite testimonial

Rainer S

Program Manager Customer Experience

TRUMPF

Intershop helps Trumpf to master the digital challenge of customized customer portals. Testimonial By Rainer S
CUSTOMERS TESTIMONIALS
Intershop Commerce Suite testimonial

Peyman P

Senior Digital Manager International

Brita

The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy. Testimonial By Peyman P
Intershop Commerce Suite testimonial

Gerard S

Head of E-Commerce

Würth

Our online shop is the heart of everything we do. Testimonial By Gerard S
Intershop Commerce Suite testimonial

Rainer S

Program Manager Customer Experience

TRUMPF

Intershop helps Trumpf to master the digital challenge of customized customer portals. Testimonial By Rainer S
 

SureWerx selects Intershop to enhance purchasing experience for distributors with simplified product discovery and expanded self-service options - PR Web

SureWerx chooses Intershop to improve distributor purchasing by making product discovery easier and expanding self-service options.

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A1 Croatia - Telecommunications

A1 Croatia used the Intershop Commerce Platform to improve its online presence. The company wanted to make complex pricing and offers easier to understand and boost online sales. Intershop helped A1 ...Croatia present tariffs and promotions more clearly and improve the online buying process. The solution included CRM integration and personalized marketing. As a result, A1 Croatia increased online sales and customer satisfaction.

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Atlas Copco Industrial Technique AB - Manufacturing

Intershop helped Atlas Copco Industrial Technique AB transform its B2B e-commerce platform. The company faced fragmented systems and inconsistent customer experiences across regions. Intershop's clou...d-based solution unified all regional platforms into one scalable global system. This improved product discovery, customer experience, and sales efficiency. Atlas Copco now manages a vast product catalog and serves customers in over 0 countries and 17 languages.

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Bookspot - Retail

Intershop Commerce Platform helped Bookspot manage all B2B and B2C sales channels in one place. Bookspot wanted to grow digital sales, connect many online shops, and give customers a full 360° experi...ence. They also needed to improve mobile shopping. The solution was to migrate to the latest Intershop Commerce Platform. This made it easy to add new sales channels and manage them centrally. Bookspot improved personalization and connected with SAP ERP, PIM, CRM, and BI systems. The platform's scalability and easy channel management were key benefits.

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Bürklin GmbH & Co. KG - Wholesale

Intershop Commerce Platform helped Bürklin GmbH & Co. KG launch a new online store. Bürklin wanted to boost its digital presence and make shopping easier for customers. The new store offers a digital... customer portal with self-service tools, fast loading, and easy navigation. Customers can track orders, manage watch lists, and access order history 24/7. Bürklin aims to increase online sales and improve how customers find products.

Read more →

De Stiho Groep B.V. - Wholesale

Intershop Commerce Platform helped De Stiho Groep B.V. digitize its B2B sales channel. The company wanted to improve customer satisfaction and efficiency in the construction industry. Intershop deliv...ered a modern B2B online shop with omnichannel features and digital self-services. The solution integrated smoothly with existing IT systems. Stiho saw higher customer satisfaction and a seamless buying journey across all channels.

Read more →

Intershop Commerce Management: CI Structure Overview

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Peers used Intershop Commerce Suite for engagement management and competitive intelligence

Intershop Commerce Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.13/5 ★

Read Reviews (2)
Analytics

4.19/5 ★

Read Reviews (6)
Custom Reports

3.76/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.13/5 ★

Read Reviews (2)
Analytics

4.19/5 ★

Read Reviews (6)
Custom Reports

3.76/5 ★

Read Reviews (11)

Software Failure Risk Guidance

?

for Intershop Commerce Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Intershop Commerce Suite

Intershop Communications AG News

Awards

Intershop acknowledged as only vendor recognized exclusively in the top-2 tiers, signaling growing strength - TradingView

Intershop Communications AG has been recognized as the only vendor exclusively in the top-2 tiers in the "Paradigm B2B Combine 2025 Digital Commerce Solutions for B2B (Enterprise Edition)" report. The company earned 7 gold and 4 silver medals across 11 of 12 categories, highlighting its leadership in areas like customer service, total cost of ownership, and AI-driven search capabilities. This recognition underscores Intershop's strength in delivering comprehensive B2B e-commerce solutions.

Company

Intershop CEO: 'Second Quarter Was Truly Disappointing' - Job Cuts ...

Intershop Communications AG is facing financial challenges, leading to job cuts primarily in the service sector. The company reported a revenue decline from 19.0 million to 17.2 million in the first half of 2025, with a significant drop in subscription software orders. CEO Markus Klahn cited U.S. tariff policies and project delays as factors. Intershop plans to focus on its new AI-powered e-commerce platform to drive innovation.

Financial

EQS-News: Intershop publishes figures for the first half of 2025

Intershop Communications AG reported its financial results for the first half of 2025, showing a revenue decline to EUR 17.2 million from EUR 19.0 million the previous year. Challenges included weak new customer business and resource-intensive projects. The company reduced its full-year forecast, expecting a 10-15% revenue decline and a negative operating result. Despite these challenges, Intershop highlighted progress in AI initiatives and platform innovations.

Partnership

Intershop and Avatar Global forge strategic partnership - Intershop ...

Intershop Communications AG and Avatar Global have formed a strategic partnership to enhance their offerings.

Intershop Communications AG Profile

Company Name

Intershop Communications AG

HQ Location

25 Lusk Street, Suite 210, San Francisco, CA 94107, US

Employees

501-1000

Social

Financials

PRIVATE