Intershop Commerce Suite Overview

Intershop Commerce Platform is a powerhouse for B2B e-commerce, featuring a composable architecture that offers flexibility and scalability. Businesses can leverage AI-driven insights to enhance customer experiences and accelerate time-to-market. A unique aspect is its clear subscription model, eliminating hidden costs, which simplifies budgeting for enterprises. Intershop's platform is designed for growth, allowing seamless integration with existing systems and adapting to future needs. Recognized by industry analysts, it stands out for its capability to connect and grow businesses in the competitive e-commerce landscape.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Digital Marketing, as the business use cases that they have been most satisfied with while using Intershop Commerce Suite.

Other use cases:

  • Order Management
  • Lead Qualification: Technographic
  • Products & Pricelist Management
  • Channel Marketing
  • Communication Management
  • Training & Onboarding
  • Campaign Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intershop Commerce Suite.

Other priorities:

  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Launch New Products
  • Improve ROI
See all business priorities See less business priorities

Intershop Commerce Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Intershop Commerce Suite's features include Personalization. and Intershop Commerce Suite support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Intershop Commerce Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"Intershop helps Trumpf to master the digital challenge of customized customer portals." - Rainer S

Intershop Commerce Suite, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Intershop-Commerce-Suite transforms B2B businesses with its AI-driven, composable architecture platform. Fast time-to-market is ensured by the global leader Intershop Communications AG.

Popular Business Setting

for Intershop Commerce Suite

Top Industries

  • Information Technology and Services
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Intershop Commerce Suite is popular in Information Technology And Services, and Education, and is widely used by Large Enterprise, Enterprise, and Small Business.

Intershop Commerce Suite Customer wins, Customer success stories, Case studies

How can Intershop Commerce Suite enhance your Engagement Management process?

What solutions does Intershop Commerce Suite provide for Digital Marketing?

Why is Intershop Commerce Suite the best choice for Order Management?

23 buyers and buying teams have used Cuspera to assess how well Intershop Commerce Suite solved their E-Commerce Platform needs. Cuspera uses 226 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

CUSTOMERS TESTIMONIALS
Intershop Commerce Suite testimonial

Rainer S

Program Manager Customer Experience

TRUMPF
Intershop helps Trumpf to master the digital challenge of customized customer portals. Testimonial By Rainer S
Intershop Commerce Suite testimonial

Peyman P

Senior Digital Manager International

Brita
The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy. Testimonial By Peyman P
Intershop Commerce Suite testimonial

Gerard S

Head of E-Commerce

Würth
Our online shop is the heart of everything we do. Testimonial By Gerard S
CUSTOMERS TESTIMONIALS
Intershop Commerce Suite testimonial

Rainer S

Program Manager Customer Experience

TRUMPF
Intershop helps Trumpf to master the digital challenge of customized customer portals. Testimonial By Rainer S
Intershop Commerce Suite testimonial

Peyman P

Senior Digital Manager International

Brita
The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy. Testimonial By Peyman P
Intershop Commerce Suite testimonial

Gerard S

Head of E-Commerce

Würth
Our online shop is the heart of everything we do. Testimonial By Gerard S
 

PBS Holding AG expands collaboration with Intershop and migrates to AI-powered cloud platform - marketscreener.com

PBS Holding AG is expanding its collaboration with Intershop Communications AG by migrating to Intershop's cloud-based Agentic Commerce platform. This strategic move aims to leverage Intershop's AI c...apabilities, including the Intershop Copilot for Buyers, to enhance PBS's digital commerce strategy. The migration supports PBS's focus on international growth and simplifies the integration of newly acquired companies.

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Huisman Equipment B.V. - Manufacturing

Intershop e-commerce platform helped Huisman Equipment B.V. build myHuisman, the first digital service platform in the maritime industry. Huisman needed a global online portal to unify all services a...nd support vessels at sea. The solution was a progressive web app that works online, combines all services, and supports complex organizations. The platform enables servitization, offers a technical library, part shop, and customer support, setting a new standard for the industry.

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Galatea - Wholesale

Intershop Commerce Platform helped Galatea transform its B2B business. Galatea wanted a strong digital sales channel and a B2C-like experience for B2B buyers. The new webshop serves both B2B and B2C ...customers. Galatea aimed to get 80% of orders online within a year. The platform enabled a fast rollout and easy management. Customer satisfaction and new business increased.

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Daily Fresh Food - Manufacturing

Intershop Commerce Platform helped Daily Fresh Food move 98% of orders online. The company needed a digital shop with strong usability and account features. Intershop delivered a scalable e-commerce ...solution with B2C usability and B2B features. The platform integrated with their ERP for real-time pricing and product data. Daily Fresh Food now supports over 600 business customers and continues to grow.

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TECHNOLIT GmbH - Wholesale

Intershop Commerce Platform helped TECHNOLIT GmbH expand its online business in Europe. TECHNOLIT needed a platform that was easy to use, scalable, and secure for multi-country rollout. They chose In...tershop for its strong cloud architecture and ability to integrate partners and resellers. The team used a mix of agile and waterfall methods to launch a minimal viable product. The new online shop went live quickly and started generating revenue right away.

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Würth Group - Manufacturing

Intershop Commerce Platform helped Würth Group create a seamless omnichannel experience. Würth needed to map complex business processes and connect many customer touchpoints. Intershop delivered one ...platform for 43 websites in 37 countries, supporting 14 languages and 8 currencies. The solution integrated with Würth’s IT and enabled online shops, apps, smart shelves, and vending machines. Würth saw above-average e-business sales growth, even during the Coronavirus crisis.

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Intershop Commerce Management: CI Structure Overview

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Peers used Intershop Commerce Suite for engagement management and competitive intelligence

Intershop Commerce Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.13/5 ★

Read Reviews (2)
Analytics

4.19/5 ★

Read Reviews (6)
Custom Reports

3.76/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.13/5 ★

Read Reviews (2)
Analytics

4.19/5 ★

Read Reviews (6)
Custom Reports

3.76/5 ★

Read Reviews (11)

Software Failure Risk Guidance

?

for Intershop Commerce Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Intershop Commerce Suite

Intershop Communications AG News

Awards

Intershop acknowledged as only vendor recognized exclusively in the top-2 tiers, signaling growing strength - TradingView

Intershop Communications AG has been recognized as the only vendor exclusively in the top-2 tiers in the "Paradigm B2B Combine 2025 Digital Commerce Solutions for B2B (Enterprise Edition)" report. The company earned 7 gold and 4 silver medals across 11 of 12 categories, highlighting its leadership in areas like customer service, total cost of ownership, and AI-driven search capabilities. This recognition underscores Intershop's strength in delivering comprehensive B2B e-commerce solutions.

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Company

Intershop CEO: 'Second Quarter Was Truly Disappointing' - Job Cuts ...

Intershop Communications AG is facing financial challenges, leading to job cuts primarily in the service sector. The company reported a revenue decline from 19.0 million to 17.2 million in the first half of 2025, with a significant drop in subscription software orders. CEO Markus Klahn cited U.S. tariff policies and project delays as factors. Intershop plans to focus on its new AI-powered e-commerce platform to drive innovation.

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Financial

EQS-News: Intershop publishes figures for the first half of 2025

Intershop Communications AG reported its financial results for the first half of 2025, showing a revenue decline to EUR 17.2 million from EUR 19.0 million the previous year. Challenges included weak new customer business and resource-intensive projects. The company reduced its full-year forecast, expecting a 10-15% revenue decline and a negative operating result. Despite these challenges, Intershop highlighted progress in AI initiatives and platform innovations.

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Partnership

Intershop and Avatar Global forge strategic partnership - Intershop ...

Intershop Communications AG and Avatar Global have formed a strategic partnership to enhance their offerings.

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Intershop Communications AG Profile

Company Name

Intershop Communications AG

Company Website

https://www.intershop.com/en/

HQ Location

25 Lusk Street, Suite 210, San Francisco, CA 94107, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE