Jitsi Overview

Jitsi caters to organizations seeking flexible and secure video conferencing solutions. As an open-source platform, it allows businesses to host calls on their own servers, ensuring data privacy and control. Users can integrate Jitsi into their existing apps, enhancing communication capabilities without incurring additional software costs. The platform supports both web and mobile, making it adaptable for remote teams and global collaboration. Notably, Jitsi's ability to handle large calls with features like SSRC rewriting boosts performance, crucial for webinars or corporate meetings. This makes Jitsi appealing for enterprises looking to optimize communication infrastructure while maintaining cost efficiency.

Use Cases

Customers recommend Collaboration, Conference Call Management, Content Sharing, as the business use cases that they have been most satisfied with while using Jitsi.

Other use cases:

  • Community Building & Networking
  • Document Sharing
  • Event Onboarding
  • Call Transcription
  • Engaging And Following Up
  • Call Recording
  • Sending & Publishing Communications
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Jitsi.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Launch New Products
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Jitsi Use-Cases and Business Priorities: Customer Satisfaction Data

Jitsi works with different mediums / channels such as Video. Offline. Events etc.

Jitsi's features include Recording, Widgets, and Personalization. and Jitsi support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Jitsi analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Features are limited to what is most used in audio/video conferencing software...." Peer review by Saurabh G, Vice President, Computer Software

Peer review evidence (same sources as the product rating summary)

"...The project includes Jitsi Videobridge (for multi-party calling) and Jitsi Meet (full video conferencing with web, Android, and iOS clients). ..." Octoverse spotlight: An analysis of developer productivity, work cadence, and collaboration in the early days of COVID-19
"...You can use their multi-user conference client, called Jitsi Meet, or build your own. ..." Best video call apps to use for work and socialising
"...Shared text documents on which all video participants can collaborate...." MakeUseOf | Fed Up With Skype? The 7 Best Free Skype Alternatives

Jitsi, Demio, BigMarker Webinars, Livestorm Webinar, YouCanBook.me, etc., all belong to a category of solutions that help Webinar and Conferencing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jitsi is a free, open-source video conferencing software for web and mobile. Calls can be made, servers launched, and app integration is supported.

Popular Business Setting

for Jitsi

Top Industries

  • Information Technology and Services
  • Computer Software
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Jitsi is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Jitsi Customer wins, Customer success stories, Case studies

How can Jitsi optimize your Collaboration Workflow?

What solutions does Jitsi provide for Conference Call Management?

What Are the key features of Jitsi for Content Sharing?

How can Jitsi enhance your Community Building & Networking process?

How does Jitsi address your Document Sharing Challenges?

11 buyers and buying teams have used Cuspera to assess how well Jitsi solved their Webinar and Conferencing needs. Cuspera uses 513 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Webinar and Conferencing needs.

 

Ty - Manufacturing - Manufacturing

Ty switched to 8x8 for business and customer communications. The migration took just four weeks with no downtime or lost sales. Ty saved about $75,000 per year after moving to 8x8. Customer service s...atisfaction improved, with 91.7% of callers choosing the callback option. Hold times dropped, and reporting tools helped optimize staffing. Ty found the system easy to use and manage.

Read on →
 

San Diego Zoo Wildlife Alliance - Non Profit Organization Management - Non-Profit Organization Management

San Diego Zoo Wildlife Alliance upgraded its call center with 8x8 Work and 8x8 Contact Center. The team replaced an outdated PBX system and finished migration in under 45 days. They saw a 69% drop in... average speed of answer and a 50% improvement in SLA response time. The new system helped them answer 11,000 more calls in three months. Better data and visibility led to more revenue and funds for wildlife conservation.

Read on →
 

Southampton Football Club - Entertainment - Entertainment

Southampton Football Club upgraded to 8x8 Work and 8x8 Contact Center to replace its old phone system. The club saved 8 hours per week for IT and reduced platform change times from hours to minutes. ...Migration took just 6-8 weeks. Staff now manage communications easily, improving both internal efficiency and fan engagement. Fans get faster, clearer service, especially on match days.

Read on →
 

Acer - Manufacturing - Manufacturing

8x8 Intelligent Customer Assistant helped Acer automate customer support. Acer saw a 15% increase in bot-to-chat volume after launching SMS support. The solution went live in just four weeks. Custome...rs now get 24/7 automated help through chat, SMS, and WhatsApp. Agents handle fewer routine requests and focus on complex issues. Acer uses analytics to track and improve service every day.

Read on →
 

Chantelle Group - Retail - Retail

Chantelle Group switched from Fuze to 8x8’s cloud communications platform. The company improved audio quality and connectivity for 250 employees across Europe. 8x8 Work and 8x8 Engage enabled faster ...customer service and easier IT management. Chantelle saw a 60% reduction in total cost of ownership and a 75% gain in IT productivity. The system achieved 100% uptime and better data security.

Read on →

AcmeJets

8x8 Contact Center helped AcmeJets set up an online chat channel for website support. The admin used 8x8 Configuration Manager to create chat forms and scripts. Agents learned to handle multiple chat...s at once, improving efficiency during peak hours. The solution collects customer info before connecting to agents. This lets agents serve customers faster and better.

Read on →

Jitsi Community Call

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Frequently Asked Questions(FAQ)

for Jitsi

What is Jitsi?

Jitsi is an open-source, community-driven video conferencing platform that securely connects users across browsers and devices. It allows users to easily build and deploy secure video conferencing solutions. At the heart of Jitsi are Jitsi Video bridge and Jitsi Meet, which allows conferences on the internet, while other projects in the community enable other features such as audio, dial-in, recording, and simulcasting.

It supports passing everyone’s video and audio to all participants, rather than mixing them first, compatible with WebRTC, the open standard for Web communication, and more. Jitsi supports advanced video routing concepts such as simulcast, bandwidth estimations, scalable video coding and many others.

What is Jitsi used for?

Jitsi is a Webinar and Conferencing Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Conference Call Management and Content Sharing .

What are the top features of Jitsi?

Recording, Widgets and Personalization are some of the top features of Jitsi.

Who uses Jitsi?

Jitsi is used by Information Technology And Services, Computer Software and Entertainment among other industries.

What are Jitsi alternatives?

Demio, BigMarker Webinars, Livestorm Webinar and YouCanBook.Me are popular alternatives for Jitsi.

Where is Jitsi located?

Jitsi is headquartered at 675 Creekside Way, Campbell, CA 95008, US.
lightning

Peers used Jitsi for collaboration and conference call management

Jitsi Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

2.50/5

Read Reviews (6)
Analytics

1.37/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

2.50/5

Read Reviews (6)
Analytics

1.37/5

Read Reviews (5)

Software Failure Risk Guidance

?

for Jitsi

Overall Risk Meter

Low Medium High

Top Failure Risks for Jitsi

8x8, Inc. News

Awards

8x8 Earns Five Stevie Awards Across Customer Service, Management, and ...

8x8, Inc. received five Stevie Awards at the 24th Annual American Business Awards, including two Gold awards for Customer Service Team of the Year and Achievement in Management. These accolades highlight 8x8's commitment to exceptional customer service and management excellence, reflecting their focus on delivering superior customer experiences through their integrated communication platform.

Awards

8x8 wins 5 Stevie Awards, including 2 Golds

8x8 has been recognized with five Stevie Awards, securing two Golds, highlighting its excellence in the technology sector.

Partnership

Creatio Partners with VoxFlo to Transform 8x8 Voice Communications into Actionable ...

Creatio and VoxFlo have partnered to integrate 8x8's AI voice communications with Creatio's CRM platform. This collaboration automates call data capture, enhances productivity, and provides actionable insights by transcribing calls and analyzing sentiment. The integration aims to improve efficiency and decision-making for businesses using 8x8 phone systems.

Product

8x8 Launches 'Retail Nationwide' to Boost UK Retail Communication ...

8x8 has launched 'Retail Nationwide', a unified communications solution tailored for UK retail store teams. This service aims to enhance communication efficiency, reduce lost sales, and improve customer experiences. The launch signifies 8x8's strategic expansion into the retail sector, highlighting its commitment to growing its SaaS offerings globally.

8x8, Inc. Profile

Company Name

8x8, Inc.

Company Website

https://cpaas.8x8.com/en/

HQ Location

675 Creekside Way, Campbell, CA 95008, US

Employees

501-1000

Social

Financials

IPO