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Khoros Marketing: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Khoros Marketing
Brand: Khoros Marketing
Rating: 4.26 (3598 reviews)

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Social Media Marketing Software to organize and measure the performance of social media campaigns

App Partner

Khoros Marketing Overview

Khoros-marketing enables enterprises to build strong customer relationships on social media. The platform helps scale brands, measure performance, and manage risks.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Khoros Marketing.

Other use cases:

Content Management
Campaign Management
Social Media Marketing
Workflow Management
Training & Onboarding
Collaboration
Public Relations

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Business Priorities

Improve Digital And Social Presence and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Khoros Marketing.

Other priorities:

Improve ROI
Enhance Customer Relationships
Build Brand Awareness
Acquire Customers
Scale Best Practices
Launch New Products
Enter New Markets Internationally Or Locally
Manage Risk
Improve Efficiency
Increase Sales & Revenue

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Khoros Marketing Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros Marketing works with different mediums / channels such as Social Media.

Khoros Marketing's features include Dashboard, Gamification, Personalization, etc. and Khoros Marketing support capabilities include Email Support, Chat Support, Phone Support, etc. also Khoros Marketing analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having our agencies use Khoros during the campaign gave us a safety net — all replies went through to us, via Khoros, for approval, before getting published — and everything was more efficient." - Darren Jones

Khoros Marketing, Eclincher social media management, Talkwalker Analytics, Loomly Social media content management, Falcon.io (now Brandwatch Social Media Management), etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros Marketing

Top Industries

Marketing and Advertising
Retail
Consumer Services

Popular in

Large Enterprise
Mid Market
Enterprise

Khoros Marketing is popular in Marketing And Advertising, Retail, and Consumer Services and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Khoros Marketing Use Cases

How does Khoros Marketing facilitate Social Media Management?

Khoros Marketing effectively manages multiple social media accounts across various platforms. It simplifies scheduling organic posts and provides a centralized hub for social media management, listening, and analytics. A limitation of this software is its inability to add custom metrics to analytic dashboards.

"...Visually conveying how our social media posts are performing, especially as they compare to our competitors...." Peer review by Garrett Estrada, Corporate Communications Specialist, Caesars Entertainment Corporation

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How can Khoros Marketing enhance your Communication Management process?

The system facilitates social media campaign design and execution across multiple platforms. It enables monitoring and analysis of social media trends, mentions, and ROI. Limitations include restricted publishing options, such as the inability to post to LinkedIn groups through approval paths.

"...It addresses our need to publish on social media, answer and respond to customer service queries, and track and monitor trends...." Peer review by Shelby Best, Senior Account Executive, Social Media + Content Strategy, Royal Caribbean International

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How does Khoros Marketing address your Engagement Management Challenges?

Khoros Marketing Engagement Management assists brands in managing social media campaigns across multiple platforms. It allows users to design and automate promotions, track performance, and engage with customers. However, its capabilities are limited to social media platforms.

"...We are able to track relevant KPIs such as Following, Reach, Activity, Engagement, but also Customer Care...." Peer review by Geraldine T., Founder - Marketing & Education

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How efficiently Does Khoros Marketing manage your Content Management?

The platform facilitates content curation and sharing across social channels. It enables workflow streamlining through features such as automation and approval management. The platform offers content tracking and analysis capabilities. The system has limited content tracking capabilities.

"...You can sync multiple accounts and publish content simultaneously if desired...." Peer review by Dana D., Account Supervisor, Mastermind Marketing

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How does Khoros Marketing facilitate Campaign Management?

Khoros Marketing Campaign Management facilitates planning and execution of social media campaigns. The platform consolidates channels and content, allowing users to connect with audiences in real time. Khoros Marketing users can monitor campaign performance through actionable analytics, track conversions, and measure the success of campaigns.

"...The Intelligence platform has been an invaluable social listening tool, and the campaign dashboards give leadership the high-level metrics they need (and the ability for us to drill down for more granular data points)We also really like the Planner functionality that lets you manage a campaign from start to finish with multiple users and accounts...." Peer review by Verified User, Director in Social Media, Accounting

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46+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Khoros Marketing solved their Social Media Marketing needs. Cuspera uses 3598 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Darren Jones Senior Social Media Manager Post Office	Having our agencies use Khoros during the campaign gave us a safety net — all replies went through to us, via Khoros, for approval, before getting published — and everything was more efficient. Testimonial By Darren Jones
Julie Gu-Scallen Director of Audience Development Hagerty	Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social edia and attract new members to our brand. Testimonial By Julie Gu-Scallen
Mary Devine Director of Brand Services AAA	We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine

CUSTOMERS	TESTIMONIALS
Darren Jones Senior Social Media Manager Post Office	Having our agencies use Khoros during the campaign gave us a safety net — all replies went through to us, via Khoros, for approval, before getting published — and everything was more efficient. Testimonial By Darren Jones
Julie Gu-Scallen Director of Audience Development Hagerty	Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social edia and attract new members to our brand. Testimonial By Julie Gu-Scallen
Mary Devine Director of Brand Services AAA	We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Post Office Retail	Retail	Case Study Post Office Learn How UK Post Office gained 2 millions Twitter impressions and increases their branch finder page views by 866% with Khoros Marketing Read More
Sky Telecommunications	Telecommunications	CASE STUDY Sky Sky increased customer engagement by over 100% using Khoros solutions, enhancing agent efficiency, automation, and social media management. Read More
AAA Consumer Services	Consumer Services	Case Study AAA How AAA National boosted engagement and awareness with Khoros Read More

Frequently Asked Questions(FAQ)

for Khoros Marketing

What is Khoros Marketing?

Khoros Marketing is a social media marketing platform that helps businesses organize and measure the performance of sales campaigns using actionable analytics. It enables clients to orchestrate, govern, engage, and measure integrated social marketing operations to aid with brand affinity and protection.

Khoros Marketing users can plan and manage multiple social campaigns in real-time by consolidating channels and content to connect with audiences. Teams have access to in-app chat and shared, global calendars, enabling all collaborators to be informed and involved during the campaign planning process. Content categorization enables filtering and routing using content tags, themes, and permissions so previous and active campaigns can be easily searched and located.

Khoros Marketing features include social marketing, performance metrics, configurable dashboards, intelligent insights, real-time and historical social listening data, and more. Khoros Marketing intelligence provides insights to help identify audiences, content, and markets in order to generate informed messages for timely delivery in the most effective locations. With real-time analytics, users can assess audience demographics, relevant influencers, social media trends, and top performing content so campaigns can be adjusted to respond to market changes and remain relevant and appealing.

What is Khoros Marketing used for?

Khoros Marketing is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Improve Brand Engagement by Social Media Management, Communication Management and Engagement Management .

What are the top features of Khoros Marketing?

Dashboard, Gamification and Personalization are some of the top features of Khoros Marketing.

Who uses Khoros Marketing?

Khoros Marketing is used by Marketing And Advertising, Retail and Consumer Services among other industries.

What are Khoros Marketing alternatives?

Eclincher Social Media Management, Talkwalker Analytics, Loomly Social Media Content Management and Falcon.Io (Now Brandwatch Social Media Management) are popular alternatives for Khoros Marketing.

Where is Khoros Marketing located?

Khoros Marketing is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.

Peers used Khoros Marketing for social media management and communication management

Khoros Marketing Competitors

More Khoros Marketing Alternatives...

Khoros Marketing Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.08/5 ★ Read Reviews (3)
Analytics	4.18/5 ★ Read Reviews (494)
Custom Reports	3.91/5 ★ Read Reviews (605)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.08/5 ★ Read Reviews (3)
Analytics	4.18/5 ★ Read Reviews (494)
Custom Reports	3.91/5 ★ Read Reviews (605)

Software Failure Risk Guidance

for Khoros Marketing

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Marketing

Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

PRIVATE

Khoros Marketing: Use-Cases, Insights and Reviews | 2024 Cuspera

Social Media Marketing Software to organize and measure the performance of social media campaigns

Failure Risk for Khoros Marketing ?

Khoros Marketing Overview

Use Cases

Business Priorities

Khoros Marketing Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Khoros Marketing Use Cases

How does Khoros Marketing facilitate Social Media Management?

How can Khoros Marketing enhance your Communication Management process?

How does Khoros Marketing address your Engagement Management Challenges?

How efficiently Does Khoros Marketing manage your Content Management?

How does Khoros Marketing facilitate Campaign Management?

46+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Post Office

CASE STUDY Sky

Case Study AAA

Frequently Asked Questions(FAQ)

What is Khoros Marketing?

What is Khoros Marketing used for?

What are the top features of Khoros Marketing?

Who uses Khoros Marketing?

What are Khoros Marketing alternatives?

Where is Khoros Marketing located?

Peers used Khoros Marketing for social media management and communication management

Khoros Marketing Competitors

Khoros Marketing Features

Software Failure Risk Guidance

Khoros, LLC Profile

Get a personalised risk report for Khoros Marketing

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