Khoros Marketing Overview

Khoros-marketing enables enterprises to build strong customer relationships on social media. The platform helps scale brands, measure performance, and manage risks.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Khoros Marketing.

Other use cases:

  • Content Management
  • Campaign Management
  • Social Media Marketing
  • Workflow Management
  • Training & Onboarding
  • Collaboration
  • Public Relations
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Business Priorities

Improve Digital And Social Presence and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Khoros Marketing.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Efficiency
  • Increase Sales & Revenue
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Khoros Marketing Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros Marketing works with different mediums / channels such as Social Media.

Khoros Marketing's features include Dashboard, Gamification, Personalization, etc. and Khoros Marketing support capabilities include Email Support, Chat Support, Phone Support, etc. also Khoros Marketing analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year." - Mary Devine

Khoros Marketing, Renderforest Video, Walls.io, Missinglettr, Statusbrew, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros Marketing

Top Industries

  • Marketing and Advertising
  • Retail
  • Consumer Services

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Khoros Marketing is popular in Marketing And Advertising, Retail, and Consumer Services and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Khoros Marketing Use Cases

How can Khoros Marketing enhance your Social Media Management process?

How can Khoros Marketing enhance your Communication Management process?

How does Khoros Marketing facilitate Engagement Management?

What benefits does Khoros Marketing offer for Content Management?

Why is Khoros Marketing the best choice for Campaign Management?

46+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Khoros Marketing solved their Social Media Marketing needs. Cuspera uses 3598 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Khoros Marketing testimonial

Mary Devine

Director of Brand Services

AAA

We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine
Khoros Marketing testimonial

Julie Gu-Scallen

Director of Audience Development

Hagerty

Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social edia and attract new members to our brand. Testimonial By Julie Gu-Scallen
Khoros Marketing testimonial

Darren Jones

Senior Social Media Manager

Post Office

Having our agencies use Khoros during the campaign gave us a safety net — all replies went through to us, via Khoros, for approval, before getting published — and everything was more efficient. Testimonial By Darren Jones
CUSTOMERS TESTIMONIALS
Khoros Marketing testimonial

Mary Devine

Director of Brand Services

AAA

We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine
Khoros Marketing testimonial

Julie Gu-Scallen

Director of Audience Development

Hagerty

Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social edia and attract new members to our brand. Testimonial By Julie Gu-Scallen
Khoros Marketing testimonial

Darren Jones

Senior Social Media Manager

Post Office

Having our agencies use Khoros during the campaign gave us a safety net — all replies went through to us, via Khoros, for approval, before getting published — and everything was more efficient. Testimonial By Darren Jones

Case Studies

CASE STUDY Schneider Electric

Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.

Information Technology and Services

CASE STUDY Microsoft

Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.

Computer Software

CASE STUDY Microsoft

Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.

Telecommunications

CASE STUDY Hughesnet

Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.

CASE STUDY Schneider Electric

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Computer Software

CASE STUDY Qlik

Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.

Frequently Asked Questions(FAQ)

for Khoros Marketing

What is Khoros Marketing?

Khoros Marketing is a social media marketing platform that helps businesses organize and measure the performance of sales campaigns using actionable analytics. It enables clients to orchestrate, govern, engage, and measure integrated social marketing operations to aid with brand affinity and protection.

Khoros Marketing users can plan and manage multiple social campaigns in real-time by consolidating channels and content to connect with audiences. Teams have access to in-app chat and shared, global calendars, enabling all collaborators to be informed and involved during the campaign planning process. Content categorization enables filtering and routing using content tags, themes, and permissions so previous and active campaigns can be easily searched and located.

Khoros Marketing features include social marketing, performance metrics, configurable dashboards, intelligent insights, real-time and historical social listening data, and more. Khoros Marketing intelligence provides insights to help identify audiences, content, and markets in order to generate informed messages for timely delivery in the most effective locations. With real-time analytics, users can assess audience demographics, relevant influencers, social media trends, and top performing content so campaigns can be adjusted to respond to market changes and remain relevant and appealing.

What is Khoros Marketing used for?

Khoros Marketing is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Improve Brand Engagement by Social Media Management, Communication Management and Engagement Management .

What are the top features of Khoros Marketing?

Dashboard, Gamification and Personalization are some of the top features of Khoros Marketing.

Who uses Khoros Marketing?

Khoros Marketing is used by Marketing And Advertising, Retail and Consumer Services among other industries.

What are Khoros Marketing alternatives?

Renderforest Video, Walls.Io, Missinglettr and Statusbrew are popular alternatives for Khoros Marketing.

Where is Khoros Marketing located?

Khoros Marketing is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.
lightning

Peers used Khoros Marketing for social media management and communication management

Khoros Marketing Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (3)
Analytics

4.18/5

Read Reviews (494)
Custom Reports

3.91/5

Read Reviews (605)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (3)
Analytics

4.18/5

Read Reviews (494)
Custom Reports

3.91/5

Read Reviews (605)

Software Failure Risk Guidance

?

for Khoros Marketing

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros Marketing

Khoros, LLC News

M&A

Customer Engagement Specialist Khoros Acquired

IgniteTech has acquired Khoros, a customer engagement platform, to integrate AI technologies across Khoros' offerings, including Communities and Service. This integration aims to enhance digital brand management and community interactions through AI-driven tools like AI Expert Help and AI Brand Care Expert. The acquisition is expected to provide Khoros' customers with competitive advantages in an AI-first world.

M&A

Layoffs follow acquisition announcement at Austin tech company Khoros - The Business Journals

Khoros, an Austin-based community management software company, announced layoffs affecting 116 employees following its acquisition by IgniteTech. The reduction comes weeks after the acquisition was finalized and is part of post-merger restructuring. The company cited integration and operational alignment as reasons for the workforce reduction. No changes to Khoros product offerings or customer support have been announced.

M&A

IgniteTech Acquires Khoros to Transform Customer Connections in the AI Answer Engine Era - PR Newswire

IgniteTech has acquired Khoros, aiming to enhance customer engagement solutions by leveraging AI-powered answer engine technology. This acquisition is positioned to transform digital customer connections, integrating Khoros' community management software with IgniteTech's broader technology portfolio.

Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

PRIVATE