KMS Lighthouse: Use-Cases, Insights and Reviews | 2025 Cuspera

TechStyle FashionGroup had problems with slow search and disconnected information for their customer care team. They chose Lighthouse to fix these issues. The company trained all employees in just on...e hour using Lighthouse. Now, 100% of employees use the platform every day to access knowledge articles. This helped TechStyle improve customer service and save time, money, and resources.
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Delta Dental Washington needed to move their call center to remote work quickly because of Covid-19. Their old system was hard to use and did not let agents get information easily. They chose KMS Lig...hthouse for its easy and flexible interface. The new system let agents get updates fast and made it easier to manage content. Now, agents can find what they need and supervisors can support them better. Delta Dental Washington is happy with the support from KMS Lighthouse and looks forward to using more features in the future.
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DHL wanted to improve customer service in its call centers. They needed a knowledge management platform that would help agents find information quickly. DHL chose KMS Lighthouse software. The softwar...e integrated with their systems and connected global data centers. Agent training time was cut by 50%. Call duration and holding times went down. Customer satisfaction and first call resolution rates went up.
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Enosh, Israel’s largest mental health association, had trouble sharing knowledge across its many branches. Staff could not easily find important documents or information, which slowed down their work.... Enosh chose KMS Lighthouse to make all their knowledge easy to find and use. The new system lets staff quickly search for answers and keeps all team discussions in one place. Now, information is easy to access, work is faster, and staff do not need to recreate documents.
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Ayalon Insurance Company is one of the largest insurance and finance groups in Israel. They faced challenges with long call durations and frequent interruptions in their service center. They used KMS... Lighthouse to help agents handle more inquiries and reduce interruptions. The solution led to shorter call times and faster training for new employees. Ayalon expanded the use of KMS Lighthouse to more agents because of these improvements.
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ZIM wanted to help their customer service staff find information quickly and easily. They used KMS Lighthouse to manage their knowledge and make answers easy to find. The solution let staff around th...e world get the right information fast. ZIM used the system in 20 countries and across 100 lines of service. This helped ZIM improve service for their global shipping business.
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