Knowlarity: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Knowlarity
Brand: Knowlarity
Rating: 4.56 (102 reviews)

4.56 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Cloud business commnication solution provider with cloud telephony

App Partner

Knowlarity Overview

Knowlarity offers a multi-channel communication platform for customer engagement across various industries. Solutions include cloud contact centers, virtual numbers, IVRs, automated messaging, video conferencing, and AI-based tools.

Use Cases

Customers recommend Tracking & Monitoring Communications, Collaboration, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Knowlarity.

Other use cases:

Lead Nurturing
Engaging And Following Up
Competitive Intelligence
Products & Pricelist Management

See all use cases See less use cases

Knowlarity Use-Cases and Business Priorities: Customer Satisfaction Data

Knowlarity works with different mediums / channels such as Phone Calls.

Reviews

"Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly." - Mr. Abhishek Sikka

Knowlarity, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Knowlarity

Top Industries

Internet
Insurance
Automotive

Popular in

Mid Market

Knowlarity is popular in Internet, Insurance, and Automotive and is widely used by Mid Market,

Comprehensive Insights on Knowlarity Use Cases

How does Knowlarity address your Collaboration Challenges?

Why is Knowlarity the best choice for Measuring Customer Satisfaction?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Knowlarity solved their Contact Center Software needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Mr. Abhishek Sikka DGM - Business Software Ather	Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly. Testimonial By Mr. Abhishek Sikka
Anurag Aggarwal CEO Let's Doc	LetsDoc is one of the leading tele-health platforms in India. We have scaled from 100 calls a day to over 10,000 calls a day with them over a few months without any issues with scaling. Thanks to Knowlarity for best in class service. Testimonial By Anurag Aggarwal
Deepak Tripathi VP Engineering Carwale	Knowlarity has proven to be a great support in the times of Covid-19. Their click-to-Call solution enabled us to conduct business seamlessly by working from home, which kept the business on track. We highly recommend Knowlarity’s team. Testimonial By Deepak Tripathi

CUSTOMERS	TESTIMONIALS
Mr. Abhishek Sikka DGM - Business Software Ather	Knowlarity has been our telephony partner for over 2 years now and helped us scale pan-India quickly. Their quick issue resolution has been of tremendous help to keep our systems up and running smoothly. Testimonial By Mr. Abhishek Sikka
Anurag Aggarwal CEO Let's Doc	LetsDoc is one of the leading tele-health platforms in India. We have scaled from 100 calls a day to over 10,000 calls a day with them over a few months without any issues with scaling. Thanks to Knowlarity for best in class service. Testimonial By Anurag Aggarwal
Deepak Tripathi VP Engineering Carwale	Knowlarity has proven to be a great support in the times of Covid-19. Their click-to-Call solution enabled us to conduct business seamlessly by working from home, which kept the business on track. We highly recommend Knowlarity’s team. Testimonial By Deepak Tripathi

Case Studies

Sports

CASE STUDY The Cloud Company

Knowlarity’s Click to Call and Predictive Dialer Solutions helped The Cloud Company solve outbound calling and lead management challenges. The company needed automated outbound calls and better lead ...filtering for cost efficiency. Knowlarity integrated Click to Call with their web app and provided a predictive dialer for advanced automation. Agents now handle more calls with less effort, boosting productivity. Real-time insights and multi-level IVR improved customer satisfaction and operational efficiency.

Automotive

CASE STUDY MG Motor

Knowlarity’s Virtual Mobile Number Solution helped MG Motor manage leads from marketing campaigns. MG Motor needed a central system to track leads and agent performance. The solution gave them a clou...d-based platform for real-time lead tracking and automated workflows. MG Motor improved agent productivity and increased ROI. They now use analytics dashboards for better customer insights and can track all calls, including missed ones, for better customer service.

Consumer Goods

CASE STUDY The Fruit & Vegetable arm of a premier milk & produce arm (India’s premier organized Milk and Food & Vegetables cooperative)

Knowlarity’s Virtual Number and Click2Call helped a leading Indian milk and produce cooperative improve supply management. The company had over 420 outlets serving 150,000 customers daily. Booth owne...rs struggled with multiple contact points and inefficient order processes. Knowlarity’s cloud-based solutions unified communication, automated sales, and enabled real-time call analytics. The result was a single contact point, better productivity, efficient lead management, and live tracking of sales team performance.

Consumer Goods

CASE STUDY One of India’s earliest Beverages and Spirits’ Brand

Knowlarity’s Toll-Free Number helped a leading Indian beverages and spirits brand fix communication with suppliers and distributors. Before, the company struggled to track calls and manage orders, ca...using delays and lower ROI. The toll-free solution created a single channel for all order and query calls. Agents now get calls routed automatically, and managers use real-time analytics dashboards. The company reports streamlined communication, easier sales, higher ROI per agent, and better order management across India.

Insurance

CASE STUDY Policybazaar

Knowlarity’s Click to Call Solution helped Policybazaar fix call connectivity issues and reduce spam labeling on outbound calls. The company integrated the Click to Call API with their PRI system, le...tting agents connect with customers easily and securely. Agents’ personal numbers stayed private, and CLI changes stopped calls from being marked as spam. Policybazaar saw almost zero downtime, faster CLI replacement, and better customer engagement. This led to higher productivity and increased ROI.

CASE STUDY Nature's Basket

Knowlarity’s Virtual Number Solution helped Nature's Basket, a food retailer with stores, an online portal, and a mobile app, solve customer confusion by providing a single, easy-to-remember contact ...number. The solution integrated with their CRM and routed calls intelligently to available agents. Business leaders gained real-time insights into operations and agent performance. The company saw higher brand recall, improved operational efficiency, and increased lead generation. The solution enabled quick setup across India without extra capital expense.

Knowlarity: Frictionless CX- A seamless experience for modern-age traveller

Knowlarity Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.27/5 ★ Read Reviews (2)
Analytics	2.99/5 ★ Read Reviews (1)
Custom Reports	2.67/5 ★ Read Reviews (3)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.27/5 ★ Read Reviews (2)
Analytics	2.99/5 ★ Read Reviews (1)
Custom Reports	2.67/5 ★ Read Reviews (3)

Software Failure Risk Guidance

for Knowlarity

Top Failure Risks for Knowlarity

Knowlarity Communications Pvt Ltd Profile

Company Name

Knowlarity Communications Pvt Ltd

Company Website

//knowlarity.com

HQ Location

Singapore

Employees

251-500

Social

Financials

PRIVATE