Knowlarity: Product updates, Customer stories, and Insights | 2026 Cuspera

Knowlarity’s Click to Call Solution helped Policybazaar fix call connectivity issues and reduce spam labeling on outbound calls. The company integrated the Click to Call API with their PRI system, le...tting agents connect with customers easily and securely. Agents’ personal numbers stayed private, and CLI changes stopped calls from being marked as spam. Policybazaar saw almost zero downtime, faster CLI replacement, and better customer engagement. This led to higher productivity and increased ROI.
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Knowlarity’s Virtual Number and Click2Call helped a leading Indian milk and produce cooperative improve supply management. The company had over 420 outlets serving 150,000 customers daily. Booth owne...rs struggled with multiple contact points and inefficient order processes. Knowlarity’s cloud-based solutions unified communication, automated sales, and enabled real-time call analytics. The result was a single contact point, better productivity, efficient lead management, and live tracking of sales team performance.
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Knowlarity's cloud communication solutions helped a new age edutech company fix sales optimization problems. The company struggled to connect with customers and track sales agent performance. Knowlar...ity provided a centralized cloud-based contact center with click to call and analytics dashboard. Now, 2000 employees use the solution for live monitoring, real-time call recording, and deep insights. The process is automated, improving customer support and ensuring no leads are missed.
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Knowlarity's Virtual Numbers and Speech Analytics helped a multinational hospitality company track marketing campaign performance. The company struggled to measure ROI and manage leads across many pl...atforms. Virtual Numbers let them see which channels worked best and record calls for better agent training. Speech Analytics made it easy to count bookings and reservations each day. The business saw higher lead conversion rates, better revenue, and improved agent performance.
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Knowlarity’s Click to Call and Predictive Dialer Solutions helped The Cloud Company solve outbound calling and lead management challenges. The company needed automated outbound calls and better lead ...filtering for cost efficiency. Knowlarity integrated Click to Call with their web app and provided a predictive dialer for advanced automation. Agents now handle more calls with less effort, boosting productivity. Real-time insights and multi-level IVR improved customer satisfaction and operational efficiency.
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Knowlarity’s Toll-Free Number and Virtual Landline solution helped a leader in premium and luxury eyewear fix order delays and communication gaps with franchisee and partner stores. Before, the compa...ny struggled with missed orders and no real-time call tracking. The new system gave stores a single number to reach the company fast. Agents now answer queries quickly and close sales faster. The IVR feature routes calls to the right team. The company now tracks performance live, manages orders across India, and sees better store relationships and higher ROI.
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