Kommunicate Overview

Kommunicate enhances customer service with generative AI chatbots and live chat. A superior experience is delivered effortlessly.

Use Cases

Customers recommend Conversion Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Kommunicate.

Other use cases:

  • Digital Marketing
  • Generation Of New Leads
  • Customer Case Management
  • Product Marketing
  • Workflow Management
  • Sending & Publishing Communications
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kommunicate.

Other priorities:

  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Improve ROI
See all business priorities See less business priorities

Kommunicate Use-Cases and Business Priorities: Customer Satisfaction Data

Kommunicate works with different mediums / channels such as Chat. Website. Social Media etc.

Kommunicate's features include Bot, Dashboard, Personalization, etc. and Kommunicate support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Kommunicate analytics capabilities include Custom Reports, and Analytics.

Reviews

"We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any questi...on." - Jitesh Karamchandani

Kommunicate, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kommunicate

Top Industries

  • Marketing and Advertising
  • Legal Services
  • Manufacturing

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Kommunicate is popular in Marketing And Advertising, Legal Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.

Kommunicate Customer wins, Customer success stories, Case studies

What makes Kommunicate ideal for Conversion Management?

How efficiently Does Kommunicate manage your Helpdesk Management?

How does Kommunicate address your Knowledge Management Challenges?

What makes Kommunicate ideal for Digital Marketing?

How efficiently Does Kommunicate manage your Generation Of New Leads?

11 buyers and buying teams have used Cuspera to assess how well Kommunicate solved their Live Chat needs. Cuspera uses 480 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Kommunicate testimonial

Jitesh Karamchandani

Product Manager

VakilSearch
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question. Testimonial By Jitesh Karamchandani
Kommunicate testimonial

Ricky Mohan

Umbrella App
Kommunicate is already on its way to becoming one of the best communication product in the market. What makes Kommunicate great is the team behind it. I have never got such support from any product team. I am really happy that we chose Kommunicate. Testimonial By Ricky Mohan
Kommunicate testimonial

Tom Bulis

E-Commerce Marketing Manager

EpicSports
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports. Testimonial By Tom Bulis
CUSTOMERS TESTIMONIALS
Kommunicate testimonial

Jitesh Karamchandani

Product Manager

VakilSearch
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question. Testimonial By Jitesh Karamchandani
Kommunicate testimonial

Ricky Mohan

Umbrella App
Kommunicate is already on its way to becoming one of the best communication product in the market. What makes Kommunicate great is the team behind it. I have never got such support from any product team. I am really happy that we chose Kommunicate. Testimonial By Ricky Mohan
Kommunicate testimonial

Tom Bulis

E-Commerce Marketing Manager

EpicSports
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports. Testimonial By Tom Bulis

Amiga - Health, Wellness And Fitness

Amiga used Kommunicate to add a human-like chat feature to their parenting app. Parents can now get instant answers to questions about their children's behavior. Kommunicate's AI chatbot powers the "...Ask Amiga" feature, making support available 24/7. The integration was easy for Amiga's team to set up. Many parents have already used the chat feature and found it helpful.

Read more →

Bahamas Technical and Vocational Institute (BTVI) - Education

Kommunicate chatbots helped Bahamas Technical and Vocational Institute (BTVI) answer student and staff questions across multiple islands. During COVID, BTVI needed a way to handle more queries as stu...dents could not meet staff in person. Kommunicate allowed BTVI to route questions to the right department and provide fast answers. The chatbot could transfer chats to human operators when needed. BTVI liked the easy customization and strong technical support from Kommunicate.

Read more →

California State University, San Bernardino (CSUSB) - Education

Kommunicate helped California State University, San Bernardino (CSUSB) support 20,000 students and 3,500 staff and faculty with 24/7 information access. CSUSB used multiple chatbots for areas like fi...nancial aid, parking, and tech support. The solution allowed easy hand-off between bots and human agents. The university saw a high volume of daily requests managed by both chatbots and support staff. Students, staff, faculty, and even parents benefited from fast, reliable answers.

Read more →

Conte.IT - Insurance

Kommunicate’s chatbot helped Conte.IT automate 90% of customer conversations. Conte.IT needed a self-service system so customers could manage car insurance tasks without speaking to a human. They tes...ted chatbots to handle repetitive questions and improve customer independence. Kommunicate integrated easily with their tools and budget, offering strong analytics and almost 100% uptime. The solution reduced reliance on live agents and boosted customer satisfaction.

Read more →

Easybots - Information Technology And Services

Kommunicate helped Easybots improve customer service for large enterprise clients. Easybots needed a flexible, cost-effective chat solution that worked with WhatsApp. Kommunicate provided easy API in...tegration and strong support. Easybots deployed automated chatbots, giving their clients 24/7 support and reducing manual work. The partnership boosted Easybots' reputation and client satisfaction.

Read more →

Messe Duesseldorf GMBH - Events Services

Kommunicate helped Messe Duesseldorf automate customer support with a chatbot on Facebook Messenger. Messe Duesseldorf faced many repetitive queries about event locations and schedules. The chatbot s...treamlined these queries and let staff focus on more important tasks. Messe Duesseldorf reduced repetitive queries by 65% in just 4 weeks. The chatbot also collected visitor emails and sent brochures, helping with lead generation.

Read more →

What do our customers say about Kommunicate?

Video Thumbnail
lightning

Peers used Kommunicate for conversion management and helpdesk management

Kommunicate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (11)
Custom Reports

4.19/5 ★

Read Reviews (32)
Analytics

3.99/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (11)
Custom Reports

4.19/5 ★

Read Reviews (32)
Analytics

3.99/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for Kommunicate

Overall Risk Meter

Low Medium High

Top Failure Risks for Kommunicate

Kommunicate Intentive Technologies Profile

Company Name

Kommunicate Intentive Technologies

Company Website

https://www.kommunicate.io/

HQ Location

Palo Alto, CA

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE