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KPS Knowledge Management Software: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: KPS Knowledge Management Software
Brand: KPS Knowledge Management Software
Rating: 4.1 (158 reviews)

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kpsol.com - Knowledge Management System Solutions

KPS Knowledge Management Software Overview

KPSOL's Knowledge Management systems enhance customer satisfaction and productivity by providing a comprehensive knowledge base solution. This software supports employee knowledge sharing and customer service through features such as multilingual support, decision trees, and omnichannel content. It includes tools like a Global Term Editor and OAuth2.0 for secure access, as well as customizable layouts and templates for tailored user experiences. The system's smart search capabilities, including voice-activated search and search result filters, streamline information retrieval. KPSOL also offers inbuilt reporting dashboards for performance insights, helping businesses reduce operational costs and improve service efficiency.

Use Cases

Customers recommend Knowledge Management, Searching For Content, Workflow Management, as the business use cases that they have been most satisfied with while using KPS Knowledge Management Software.

Other use cases:

Social Media Analytics
Engaging And Following Up
Collaboration
Measuring Customer Satisfaction
Relationship Management
Content Curation
Sales Commission Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using KPS Knowledge Management Software.

Other priorities:

Acquire Customers

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KPS Knowledge Management Software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...KPS Knowledge Management Software is is designed to sort and organize your companies information...." Peer review

KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

KPS offers knowledge management systems and software solutions to boost customer satisfaction and productivity. Free demos can be arranged for interested parties.

Popular Business Setting

for KPS Knowledge Management Software

Top Industries

Telecommunications
Computer Software
Government Administration

Popular in

Mid Market
Small Business
Large Enterprise

KPS Knowledge Management Software is popular in Telecommunications, Computer Software, and Government Administration and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on KPS Knowledge Management Software Use Cases

What solutions does KPS Knowledge Management Software provide for Knowledge Management?

Why is KPS Knowledge Management Software the best choice for Engaging And Following Up?

17+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Hospital & Health Care

CASE STUDY Indiana University Health Patient Access Center

KPS knowledge management tool helped Indiana University Health Patient Access Center improve patient service. Staff needed fast access to up-to-date clinic and physician information. The tool let age...nts find answers quickly and get notified of updates. This made calls more accurate and efficient. The center saw better patient satisfaction and higher service quality.

Retail

CASE STUDY Serco and Shop Direct

KPSOL helped Serco and Shop Direct upgrade their online retail contact centre. Legacy systems made it hard for agents to find process information and slowed training. Managers could not track agent a...ctivity or improve training. KPSOL implemented a knowledge management system with guided decision trees. The new solution went live in 3 months. Agents started using it after just one day of training.

Transportation/Trucking/Railroad

CASE STUDY SRO Solutions

Universal Knowledge helped SRO Solutions improve support for offshore and marine sectors. SRO needed a tool to migrate legacy information and search across many formats. KPS delivered fast installati...on, custom training, and a re-branded interface in just 5 days. SRO saw better customer self-service and fewer support calls. Staff found the content creation tools easy to use and liked the flexible support from KPS.

Information Technology and Services

CASE STUDY NCC Group

KPSOL provides an Escrow Management Solution for NCC Group. NCC Group uses this solution to securely deposit business critical applications and materials. This helps NCC Group offer assurance and pea...ce of mind to their customers. The solution supports corporate governance best practices. It also helps build long-term customer relationships. The focus is on security and reliability for business-critical assets.

Publishing

CASE STUDY Serco

KPS Knowledge Management tool helped Serco manage multiple health information services in one contact centre. Serco needed a system that could give agents fast access to a wide range of public health... topics. The Universal Knowledge solution let advisers find information in seconds from many sources. The system's natural language search made it easy for staff to get answers using their own words. This improved the quality and consistency of advice given to service users.

Government Administration

CASE STUDY London Borough of Barking and Dagenham council (LBBD)

Universal Knowledge from Knowledge Powered Solutions helped LBBD create a single platform for information access. LBBD needed to support 230,000 citizens with up-to-date answers across many topics. T...he new system lets teams find information fast and keep it accurate. Advisors handle about 6,500 calls each week using the platform. LBBD rolled out the solution in just a few weeks with minimal training. The platform now supports contact centres, walk-in centres, libraries, and nurseries.

Peers used KPS Knowledge Management Software for knowledge management and searching for content

KPS Knowledge Management Software Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Analytics	4.77/5 ★ Read Reviews (14)
Custom Reports	4.30/5 ★ Read Reviews (14)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Analytics	4.77/5 ★ Read Reviews (14)
Custom Reports	4.30/5 ★ Read Reviews (14)

Software Failure Risk Guidance

for KPS Knowledge Management Software

Top Failure Risks for KPS Knowledge Management Software

KPSOL Inc. News

18/09/2023

KPS Universal Knowledge listed on Azure Marketplace

The KPS Knowledge Management System is now listed on the Microsoft Azure Marketplace. Please click on the link below to view the Overview page. https://azuremarketplace.microsoft.com/en-gb/marketplace/apps/knowledgepoweredsolutionsltd1664361033155.kps_saas_km?tab=Overview

The post KPS Universal Knowledge listed on Azure Marketplace appeared first on KPS.

KPSOL Inc. Profile

Company Name

KPSOL Inc.

Company Website

https://www.kpsol.com/

HQ Location

Runcorn, Cheshire

Employees

11-50

Social

Financials

PRIVATE