KPS Knowledge Management Software Overview

KPS offers knowledge management systems and software solutions to boost customer satisfaction and productivity. Free demos can be arranged for interested parties.

Use Cases

Customers recommend Knowledge Management, Searching For Content, Workflow Management, as the business use cases that they have been most satisfied with while using KPS Knowledge Management Software.

Other use cases:

  • Social Media Analytics
  • Engaging And Following Up
  • Collaboration
  • Measuring Customer Satisfaction
  • Relationship Management
  • Content Curation
  • Sales Commission Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using KPS Knowledge Management Software.

Other priorities:

  • Acquire Customers
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KPS Knowledge Management Software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity...." Peer review from Knowledge Powered Solutions

KPS Knowledge Management Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for KPS Knowledge Management Software

Top Industries

  • Telecommunications
  • Computer Software
  • Government Administration

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

KPS Knowledge Management Software is popular in Telecommunications, Computer Software, and Government Administration and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on KPS Knowledge Management Software Use Cases

What benefits does KPS Knowledge Management Software offer for Knowledge Management?

What solutions does KPS Knowledge Management Software provide for Engaging And Following Up?

17+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well KPS Knowledge Management Software solved their Contact Center Software needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
KPS Knowledge Management Software case study
Information Technology and Services
Information Technology and Services
CASE STUDY Quintica

Quintica implemented a knowledge management solution resulting in improved service management and ICT infrastructure, enhancing customer value across Africa and the Middle East.

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KPS Knowledge Management Software case study
Government Administration
Government Administration
CASE STUDY Sheffield City Council

Sheffield City Council improved call resolution in their contact centre using Knowledge Powered Solutions' software, enhancing first-call response rates across diverse topics.

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KPS Knowledge Management Software case study
Government Administration
Government Administration
CASE STUDY Serco

Serco improved efficiency in its Public Health Contact Centres by implementing a knowledge management system, ensuring accurate and consistent information across diverse health-related services.

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lightning

Peers used KPS Knowledge Management Software for knowledge management and searching for content

KPS Knowledge Management Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (14)
Custom Reports

4.30/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for KPS Knowledge Management Software

Top Failure Risks for KPS Knowledge Management Software

Knowledge Powered Solutions Feeds

KPS Universal Knowledge listed on Azure Marketplace

The KPS Knowledge Management System is now listed on the Microsoft Azure Marketplace. Please click on the link below to view the Overview page. https://azuremarketplace.microsoft.com/en-gb/marketplace/apps/knowledgepoweredsolutionsltd1664361033155.kps_saas_km?tab=Overview

The post KPS Universal Knowledge listed on Azure Marketplace appeared first on KPS.

18/09/2023 - source

Knowledge Powered Solutions Profile

Company Name

Knowledge Powered Solutions

Company Website

https://www.kpsol.com/

HQ Location

Runcorn, Cheshire

Employees

11-50

Social

Financials

PRIVATE