Leaptree Optimize Use-Cases and Business Priorities: Customer Satisfaction Data
Leaptree Optimize works with different mediums / channels such as
Phone Calls.
Games.
Chat
etc.
Reviews
"...Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups...."
Peer review
Leaptree Optimize,
belong to a category of solutions that help Contact Center Software.
Each of them excels in different abilities.
Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Leaptree Optimize Customer wins, Customer success stories, Case studies
Why is Leaptree Optimize the best choice for Engagement Management?
Leaptree enables supervisors to automate the creation of metrics and scorecards for various activities.
It utilizes game mechanics to foster team engagement.
Leaptree aims to enhance customer engagement quality.
"...Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated.
..."
Call Center QA Software
a financial services organisation
- Financial Services
A financial services organization wanted to improve their QA around call performance among sales and support agents. They implemented Leaptree, which was easy to set up and flexible for adding and ad...justing scorecards. This improved QA and the call experience for customers, making it a gamechanger for the organization.
Medicomp used to spend a lot of time calculating sales commissions with Excel. This was slow and made sales reps unhappy. They switched to Leaptree Incentivize to automate the process. Now, they spen...d 75% less time on commissions. Sales reps can see their performance and earnings in real-time. This has improved team motivation and focus.
Air Canada Cargo faced challenges with their manual CX Quality Assessment program, which was time-consuming and subjective. They needed a more efficient solution. They implemented Leaptree Optimize, ...a Salesforce native platform, which allowed for easy setup and automation. This led to a 30% reduction in costs and a 25% time saving in scheduling. The system improved efficiency, transparency, and data accuracy, fostering a data-driven culture and enhancing team motivation.
ChowNow needed to improve its Quality Assurance process as it was time-consuming and error-prone. They used Excel and Salesforce, which were not efficient for their growing needs. ChowNow chose Leapt...ree Optimize for its compatibility with Salesforce and ease of use. The new tool saved them 90% of the time on quality reporting, reducing the end-of-month reporting time to less than two hours. It also provided deeper insights into quality, allowing for data-driven improvements.
a financial services organisation
- Financial Services
A financial services organization wanted to improve their QA around call performance among sales and support agents. They implemented Leaptree, which was easy to set up and flexible for adding and ad...justing scorecards. This improved QA and the call experience for customers, making it a gamechanger for the organization.
Air Canada Cargo faced challenges with their manual CX Quality Assessment program, which was time-consuming and subjective. They needed a more efficient solution. They implemented Leaptree Optimize, ...a Salesforce native platform, which allowed for easy setup and automation. This led to a 30% reduction in costs and a 25% time saving in scheduling. The system improved efficiency, transparency, and data accuracy, fostering a data-driven culture and enhancing customer service.
