KMS Lighthouse Overview

Lighthouse-desktop enhances customer experience through timely knowledge delivery. The powerful KMS Lighthouse platform offers comprehensive solutions for customer support.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using KMS Lighthouse.

Other use cases:

  • Content Management
  • Measuring Customer Satisfaction
  • Contact List Management
  • Collaboration
  • Workflow Management
  • Social Media Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using KMS Lighthouse.

Other priorities:

  • Improve Digital And Social Presence
  • Launch New Products
  • Grow Market Share
  • Improve ROI
  • Improve Internal Communications
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KMS Lighthouse Use-Cases and Business Priorities: Customer Satisfaction Data

KMS Lighthouse works with different mediums / channels such as Phone Calls. and Chat.

KMS Lighthouse's features include Personalization, Ticketing, Templates, etc. and KMS Lighthouse support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also KMS Lighthouse analytics capabilities include Custom Reports, and Analytics.

Reviews

"...fast response in the calling center to clients...." Peer review by Meital B., content manager

KMS Lighthouse, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on KMS Lighthouse Use Cases

How does KMS Lighthouse facilitate Knowledge Management?

What Are the key features of KMS Lighthouse for Helpdesk Management?

What solutions does KMS Lighthouse provide for Engagement Management?

Why is KMS Lighthouse the best choice for Content Management?

What makes KMS Lighthouse ideal for Measuring Customer Satisfaction?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well KMS Lighthouse solved their Knowledge Management needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Automotive

CASE STUDY Colmobil

Colmobil had problems with long call times and inconsistent answers from their outsourced contact center. They wanted to support all their products in-house and give better customer service. They use...d KMS Lighthouse to create a unified service center. This helped them get information faster and answer customer questions more accurately. They cut average call times by 15% and reduced agent training time by 50%.

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Banking

CASE STUDY Mizrahi Tefahot Bank

Mizrahi Tefahot Bank wanted to improve customer experience and sales through its call centers. The bank faced challenges with complex procedures and many products, making it hard for agents to give f...ast and accurate service. They used the Lighthouse knowledge management platform to help agents find information quickly and easily. This led to faster and more accurate service, shorter call times, and better shift changes. The bank saw a 15% increase in customer satisfaction.

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Telecommunications

CASE STUDY Orange

Orange is a large telecommunications company serving over 256 million customers. They needed a way to manage and share product and service information across many locations and call centers. Orange c...hose KMS Lighthouse to integrate with their CRM and agent dashboards. The solution helped cut agent training time by 50%. It also reduced overall call duration and average hold times. Orange now has connected and synchronized data in their call centers.

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Government Administration

CASE STUDY Israel Government Office (IGO)

The Israel Government Office (IGO) needed a better way to manage knowledge for its many public services. They wanted a clear system for sharing information and helping citizens through a new call cen...ter. IGO chose to use KMS Lighthouse to make information easy to find and use. After using Lighthouse, IGO saw a 20% increase in citizen satisfaction. They also made 300 new services available and gave faster, more accurate answers to citizens.

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Hospitality

CASE STUDY Fattal International Hotels and Resorts

Fattal International Hotels and Resorts wanted to improve customer experience in their call centers. They needed a knowledge management platform to help agents find accurate information quickly. They... used Lighthouse software to manage data and help agents give better service. After using Lighthouse, they cut agent training time by 50%. They also reduced call duration and holding times. Customer satisfaction went up and agents made fewer mistakes.

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Insurance

CASE STUDY Clal Insurance

Clal Insurance had trouble giving fast and consistent answers to customers. Their old system made it hard for agents to find and update information. They used Lighthouse to help agents get answers qu...ickly and easily. Now, agents can compare products and give the right information fast. Clal Insurance cut call center holding times by 15%. Training new agents is also easier and faster.

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lightning

Peers used KMS Lighthouse for knowledge management and helpdesk management

KMS Lighthouse Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.33/5 ★

Read Reviews (10)
Custom Reports

4.39/5 ★

Read Reviews (27)
Analytics

3.31/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.33/5 ★

Read Reviews (10)
Custom Reports

4.39/5 ★

Read Reviews (27)
Analytics

3.31/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for KMS Lighthouse

Overall Risk Meter

Low Medium High

Top Failure Risks for KMS Lighthouse

KMS Lighthouse Ltd News

Executive

KMS Lighthouse Announces the Appointment of Kfir Zuckerman as Chief Technology Officer

KMS Lighthouse has appointed Kfir Zuckerman as SVP Technology. Zuckerman, formerly CTO at Dun & Bradstreet, will lead global innovation strategy and oversee technology development. His role focuses on advancing KMS Lighthouses knowledge management solutions and expanding technological collaborations worldwide.

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Product

Releases: inbal-itzhak/KMSlh

Releases: inbal-itzhak/KMSlh

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Awards

KMS Lighthouse Recognized Among KMWorlds 100 Companies That Matter in Knowledge Management

KMS Lighthouse Limited has been named to KMWorlds 2025 list of 100 Companies That Matter in Knowledge Management. This recognition highlights the companys innovation and impact in delivering knowledge management solutions for organizations worldwide.

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Awards

KMS Lighthouse Wins Two Stevie Awards in the 2025 Stevie Awards for Sales & Customer Service

KMS Lighthouse Limited has won two Bronze Stevie Awards at the 2025 Stevie Awards for Sales & Customer Service. The company was recognized as 'Sales or Customer Service Solutions Technology Partner of the Year' and for 'Best Use of Technology in Customer Service All Other Industries.' These honors highlight KMS Lighthouse's leadership in knowledge management and customer service innovation.

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KMS Lighthouse Ltd Profile

Company Name

KMS Lighthouse Ltd

Company Website

https://www.kmslh.com/

HQ Location

Woburn, Massachusetts

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