Lightico in-call eSignature Overview

Lightico revolutionizes customer interactions through its AI-powered Intelligent Document Processing platform. This solution facilitates secure and compliant processes by integrating eSignatures, document collection, and ID verification. Businesses can transform complex customer touchpoints into seamless digital experiences, enhancing speed and accuracy without overhauling existing systems. The platform is particularly beneficial for enterprises seeking to eliminate manual processes and improve customer satisfaction. By adopting Lightico, companies can avoid the pitfalls of legacy systems and compete effectively in a digitized landscape.

Use Cases

Customers recommend Digital Signature, Contract Management, Market Survey, as the business use cases that they have been most satisfied with while using Lightico in-call eSignature.

Other use cases:

  • Collaboration
  • Rating And Review Management
  • Engagement Management
  • Helpdesk Management
  • Workflow Management
  • Sending & Publishing Communications
  • Customer Feedback Management
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using Lightico in-call eSignature.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
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Lightico in-call eSignature Use-Cases and Business Priorities: Customer Satisfaction Data

Lightico in-call eSignature works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

Lightico in-call eSignature's features include Personalization, and Recording. and Lightico in-call eSignature support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Lightico in-call eSignature analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We have almost no need for followup calls any more and chasing customers for signatures...." Peer review by Menashe D., CEO, Insurance

Lightico in-call eSignature, belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Lightico enables quick, secure, and remote collection of eSignatures from customers. Their instant eSignature solution streamlines enterprise processes efficiently.

Popular Business Setting

for Lightico in-call eSignature

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Insurance

Popular in

  • Small Business
  • Mid Market

Lightico in-call eSignature is popular in Oil & Energy, Food & Beverages, and Insurance and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Lightico in-call eSignature Use Cases

How does Lightico in-call eSignature address your Digital Signature Challenges?

How efficiently Does Lightico in-call eSignature manage your Market Survey?

What solutions does Lightico in-call eSignature provide for Collaboration?

What Are the key features of Lightico in-call eSignature for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Lightico in-call eSignature solved their Digital Signature needs. Cuspera uses 386 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

Case Studies

Banking

CASE STUDY Santander Brazil

Lightico helped Santander Brazil transform its automotive finance collections journey. The process went from 6 days and 5 calls to just 14 minutes in a single online session. Agents now process more ...applications daily, and the journey is 100% paperless, saving 7 sheets per process. Conversion rates increased by 20%, and first call resolution improved by 500%. Customers and agents found the new process much easier and faster.

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Banking

CASE STUDY Skipton Building Society

Lightico helped Skipton Building Society grow remote customer advisory meetings by 600%. Skipton used Lightico’s video and content sharing to connect customers with advisors anywhere. The solution re...moved geographic limits and improved customer satisfaction. Skipton completed 20,000 remote sessions and gained 70 million pounds in new deposits. The average customer journey time dropped from 6 days to much less.

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Automotive

CASE STUDY Westlake Financial

Lightico's Digital Completion platform helped Westlake Financial speed up loan extension and ACH authorization processes. The company needed a way to collect eSignatures and forms in real time while ...on the phone with customers. With Lightico, agents now send forms by text, letting customers sign instantly on their phones. This led to a 94% eSignature conversion rate on extensions and 91% ACH form conversion rate. Over 90% of documents are completed within 30 minutes, making service faster and boosting customer loyalty.

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Telecommunications

CASE STUDY O2

Lightico helped O2 improve customer retention by 20%. O2 used Lightico to make it easier for agents to explain products and meet compliance. Customers saw deal summaries and could accept terms electr...onically. This reduced drop offs by 31% and improved customer satisfaction by 27%. O2 also saw a 47% compliance improvement and a 36% increase in insurance sales.

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Telecommunications

CASE STUDY Three UK

Lightico helped Three UK transform its call centre sales and service. Three faced long handling times and compliance challenges due to complex regulations. With Lightico, agents now send digital link...s to customers for real-time review and consent, cutting out lengthy scripts. This change reduced average handling time by over 10 minutes and improved compliance to 99%. Three also saw a 10-point increase in NPS and higher conversion rates.

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Telecommunications

CASE STUDY Three

Lightico helped Three improve their customer retention journey. Three used Lightico's MyView platform to let agents show offers and information directly to customers during calls. This made the proce...ss clearer and easier for customers. Three saw a 1.5% reduction in customer churn. 94% of agents recommend MyView. The new journey uses digital channels for real-time advice and visual support.

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Video

Streamlining Complex Paperwork into a Seamless: Mobile Experience

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Peers used Lightico in-call eSignature for digital signature and contract management

Lightico in-call eSignature Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)

Software Failure Risk Guidance

?

for Lightico in-call eSignature

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightico in-call eSignature

Lightico Ltd. News

Partnership

Inovatec Partners With Lightico to Deliver End-to-End, Digitally Complete Customer Journeys to Lenders

Inovatec and Lightico have partnered to integrate Lightico's Digital Completion Cloud into Inovatecs loan origination system (LOS). This collaboration aims to streamline loan processes by offering capabilities like e-signature and document collection, enhancing speed, accuracy, and compliance for lenders. The integration will also extend to Inovatec's loan management system (LMS) and Consumer Direct portal, providing a seamless, end-to-end digital experience.

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Customer

Byrider Chooses Lightico to Achieve 86% Faster Turnaround Time | Lightico

Byrider's finance company, CNAC, has adopted Lightico's Digital Completion Cloud to enhance its loan processing efficiency by 86%. This mobile-first solution has improved document return rates by 40% and reduced turnaround time from one week to less than a day, significantly boosting customer satisfaction and operational productivity.

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M&A

Lightico Acquires Customer Experience Platform Vizolution as Demand Booms for Digital Customer Completion | Lightico

Lightico has acquired Vizolution, a leading customer experience platform, to strengthen its position in digital customer completion for financial services and telecom industries. This acquisition combines Vizolution's agent-assisted and self-serve solutions with Lightico's digital completion platform, enhancing service efficiency and profitability. The merger aims to deliver seamless digital experiences, with Vizolution's CEO transitioning to Chief Strategy Officer at Lightico.

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Customer

Avoid Massive I-9 Penalties Now by Streamlining Your Hiring Compliance Process

Lightico's AI-powered compliance platform streamlines I-9 management for large employers, reducing risks of penalties and errors. It offers complete form management, advanced document verification, and secure eSignature collection, ensuring compliance with federal and state requirements. A national restaurant chain using Lightico achieved 100% I-9 completion and zero violations, showcasing the platform's effectiveness in high-volume hiring environments.

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Lightico Ltd. Profile

Company Name

Lightico Ltd.

Company Website

//lightico.com

HQ Location

275 7th Ave, New York, NY 10011, US

Employees

11-50

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