Lightico in-call eSignature Overview

Lightico revolutionizes customer interactions through its AI-powered Intelligent Document Processing platform. This solution facilitates secure and compliant processes by integrating eSignatures, document collection, and ID verification. Businesses can transform complex customer touchpoints into seamless digital experiences, enhancing speed and accuracy without overhauling existing systems. The platform is particularly beneficial for enterprises seeking to eliminate manual processes and improve customer satisfaction. By adopting Lightico, companies can avoid the pitfalls of legacy systems and compete effectively in a digitized landscape.

Use Cases

Customers recommend Digital Signature, Contract Management, Market Survey, as the business use cases that they have been most satisfied with while using Lightico in-call eSignature.

Other use cases:

  • Collaboration
  • Rating And Review Management
  • Engagement Management
  • Helpdesk Management
  • Workflow Management
  • Sending & Publishing Communications
  • Customer Feedback Management
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using Lightico in-call eSignature.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
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Lightico in-call eSignature Use-Cases and Business Priorities: Customer Satisfaction Data

Lightico in-call eSignature works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

Lightico in-call eSignature's features include Personalization, and Recording. and Lightico in-call eSignature support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Lightico in-call eSignature analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Businesses benefit from in-call eSigning, smartforms, sharing & payment so they can speed service and sales...." Peer review from Lightico

Lightico in-call eSignature, belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Lightico enables quick, secure, and remote collection of eSignatures from customers. Their instant eSignature solution streamlines enterprise processes efficiently.

Popular Business Setting

for Lightico in-call eSignature

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Insurance

Popular in

  • Small Business
  • Mid Market

Lightico in-call eSignature is popular in Oil & Energy, Food & Beverages, and Insurance and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Lightico in-call eSignature Use Cases

What makes Lightico in-call eSignature ideal for Digital Signature?

What makes Lightico in-call eSignature ideal for Market Survey?

How does Lightico in-call eSignature facilitate Collaboration?

How efficiently Does Lightico in-call eSignature manage your Rating And Review Management?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Lightico in-call eSignature solved their Digital Signature needs. Cuspera uses 386 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

Case Studies

Telecommunications

CASE STUDY O2

Lightico helped O2 improve customer retention by 20%. O2 used Lightico to make it easier for agents to explain products and meet compliance. Customers saw deal summaries and could accept terms electr...onically. This reduced drop offs by 31% and improved customer satisfaction by 27%. O2 also saw a 47% compliance improvement and a 36% increase in insurance sales.

Telecommunications

CASE STUDY Three UK

Lightico helped Three UK transform its call centre sales and service. Three faced long handling times and compliance challenges due to complex regulations. With Lightico, agents now send digital link...s to customers for real-time review and consent, cutting out lengthy scripts. This change reduced average handling time by over 10 minutes and improved compliance to 99%. Three also saw a 10-point increase in NPS and higher conversion rates.

Banking

CASE STUDY Skipton Building Society

Lightico helped Skipton Building Society grow remote customer advisory meetings by 600%. Skipton used Lightico’s video and content sharing to connect customers with advisors anywhere. The solution re...moved geographic limits and improved customer satisfaction. Skipton completed 20,000 remote sessions and gained 70 million pounds in new deposits. The average customer journey time dropped from 6 days to much less.

Banking

CASE STUDY NatWest

Lightico's DigiDocs helped NatWest transform its bereavement notification process. The old process was slow and paper-heavy, taking up to 27 days. With DigiDocs, customers can now notify and upload d...ocuments online or by phone. The journey time dropped to as little as 2 days. NatWest saved 23 days per journey and 657,000 sheets of paper each year. The process is now fully digital and easier for customers at a difficult time.

Banking

CASE STUDY Santander Brazil

Lightico helped Santander Brazil transform its automotive finance collections journey. The process went from 6 days and 5 calls to just 14 minutes in a single online session. Agents now process more ...applications daily, and the journey is 100% paperless, saving 7 sheets per process. Conversion rates increased by 20%, and first call resolution improved by 500%. Customers and agents found the new process much easier and faster.

Automotive

CASE STUDY Westlake Financial

Lightico's Digital Completion platform helped Westlake Financial speed up loan extension and ACH authorization processes. The company needed a way to collect eSignatures and forms in real time while ...on the phone with customers. With Lightico, agents now send forms by text, letting customers sign instantly on their phones. This led to a 94% eSignature conversion rate on extensions and 91% ACH form conversion rate. Over 90% of documents are completed within 30 minutes, making service faster and boosting customer loyalty.

Video

Streamlining Complex Paperwork into a Seamless: Mobile Experience

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lightning

Peers used Lightico in-call eSignature for digital signature and contract management

Lightico in-call eSignature Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Lightico in-call eSignature

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightico in-call eSignature

Lightico Ltd. News

Partnership

NTT DATA launches digital claims platform for UK motor finance

Lightico has partnered with NTT DATA and WSN Consulting to launch a digital claims platform for UK motor finance. The platform leverages Lightico's AI-driven orchestration engine to streamline consumer redress claims, enhancing efficiency and transparency. It integrates with existing bank systems and supports both digital and agent-assisted options, aiming to rebuild trust and adapt to regulatory changes.

Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

With the recent Supreme Court ruling in favor of the Consumer Financial Protection Bureau (CFPB), it is likely the CFPB will use the wind off the new victory to dig even deeper into financial regulation than before. The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable [...]

Read More...

From OCR (Optical Character Recognition) to IDP (Intelligent Document Processing): The Evolution of Automation & AI in Financial Services

Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Documents can either be internally generated and completed by customers or employees, or they can be any kind of document with information on it, such as bank statements, pay stubs, invoices, tax forms, [...]

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Intelligent Document Processing: Fueling Efficiency and Growth

The amount of information available to organizations today can be overwhelming. Businesses receive a lot of data. This data includes loan applications, insurance documents, emails, reports, invoices, supporting documentation and contracts. Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. This is where Intelligent Document Processing [...]

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Lightico Ltd. Profile

Company Name

Lightico Ltd.

Company Website

//lightico.com

HQ Location

275 7th Ave, New York, NY 10011, US

Employees

11-50

Social

Financials

SEED