Lightico in-call eSignature Overview

Lightico revolutionizes customer interactions through its AI-powered Intelligent Document Processing platform. This solution facilitates secure and compliant processes by integrating eSignatures, document collection, and ID verification. Businesses can transform complex customer touchpoints into seamless digital experiences, enhancing speed and accuracy without overhauling existing systems. The platform is particularly beneficial for enterprises seeking to eliminate manual processes and improve customer satisfaction. By adopting Lightico, companies can avoid the pitfalls of legacy systems and compete effectively in a digitized landscape.

Use Cases

Customers recommend Digital Signature, Contract Management, Market Survey, as the business use cases that they have been most satisfied with while using Lightico in-call eSignature.

Other use cases:

  • Collaboration
  • Rating And Review Management
  • Engagement Management
  • Helpdesk Management
  • Workflow Management
  • Sending & Publishing Communications
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using Lightico in-call eSignature.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
See all business priorities See less business priorities

Lightico in-call eSignature Use-Cases and Business Priorities: Customer Satisfaction Data

Lightico in-call eSignature works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

Lightico in-call eSignature's features include Personalization, and Recording. and Lightico in-call eSignature support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Lightico in-call eSignature analytics capabilities include Custom Reports, and Analytics.

Reviews

"...In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call...." Peer review by Jamie M., President , Oil & Energy

Peer review evidence (same sources as the product rating summary)

"...Instant eSignatures, Payments, Document Collection & More...." Customer Success Customer Case Studies
"...I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone...." eSignature Solution for Enterprise
"...Read Now Industry Report Customer Survey: Impact of COVID-19 on Consumer Banking...." e-Signature, ID Verification & CX Resources

Lightico in-call eSignature, belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Lightico enables quick, secure, and remote collection of eSignatures from customers. Their instant eSignature solution streamlines enterprise processes efficiently.

Popular Business Setting

for Lightico in-call eSignature

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Insurance

Popular in

  • Small Business
  • Mid Market

Lightico in-call eSignature is popular in Oil & Energy, Food & Beverages, and Insurance and is widely used by Small Business, and Mid Market,

Lightico in-call eSignature Customer wins, Customer success stories, Case studies

How efficiently Does Lightico in-call eSignature manage your Digital Signature?

How can Lightico in-call eSignature enhance your Market Survey process?

What makes Lightico in-call eSignature ideal for Collaboration?

How can Lightico in-call eSignature optimize your Rating And Review Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Lightico in-call eSignature solved their Digital Signature needs. Cuspera uses 386 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

 

Byrider - Automotive - Large

Byrider Chooses Lightico to Achieve 86% Faster Turnaround Time

Carmel, USA

Byrider's finance company, CNAC, has adopted Lightico's Digital Completion Cloud, resulting in an 86% faster turnaround time for loan processing. The solution enables efficient eSignature collection ...and document handling, significantly improving customer satisfaction and operational efficiency.

Read on →

VodafoneThree - Telecommunications - Very Large

London, UK

Lightico helped VodafoneThree improve arrears support compliance by 30%. The platform guided advisors through structured, compliant conversations for customers in financial difficulty. VodafoneThree ...saw a 13-point increase in Net Promoter Score and a 10-point rise in Customer Effort Score. Advisors reported less stress and more confidence during calls. The solution reduced variability across 25,000 monthly interactions and ensured every step met FCA and Ofcom standards.

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MetLife France - Insurance - Very Large

Lightico helped MetLife France digitize their insurance sales process. The new digital platform improved compliance to 100% and made the sales cycle faster. Customers now get a guided, interactive bu...ying experience on their devices. Since using Lightico, MetLife France has received zero customer complaints. The solution also increased sales quality and customer engagement.

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Santander Brazil - Banking - Very Large

Lightico helped Santander Brazil cut the automotive finance collections journey from 6 days to just 14 minutes. The process became 100% paperless, saving 7 sheets per journey. Santander saw a 20% inc...rease in conversion rates and a 500% boost in first call resolution. Agents now process more applications daily using Lightico's digital platform. Customers complete sessions easily on mobile devices.

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first direct - Banking - Very Large

Lightico helped first direct cut mortgage application time by 48 hours. The platform enabled up to £120m in lending per month. Complaints about evidential documents dropped by 78%. Lightico unified c...ase IDs and integrated Adobe Sign e-signatures. The solution improved customer and agent experience and boosted operational efficiency.

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HSBC - Banking - Very Large

Lightico helped HSBC boost Receivables Finance conversion rates by 300%. The average customer journey time dropped from 124 to 44 days, with the fastest journey completed in just 8 days. Customer sat...isfaction scores rose to 95%, up from 58% dissatisfaction before. HSBC used Lightico's platform to let relationship managers share information, verify identity, and collect e-signatures in one remote session. The solution made onboarding faster and improved the customer experience.

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Streamlining Complex Paperwork into a Seamless: Mobile Experience

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Peers used Lightico in-call eSignature for digital signature and contract management

Lightico in-call eSignature Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Lightico in-call eSignature

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightico in-call eSignature

Lightico Ltd. News

M&A

Lightico Acquires Customer Experience Platform Vizolution as Demand Booms for Digital Customer Completion

Lightico has acquired Vizolution, a leading customer experience platform, to strengthen its position in digital customer completion for financial services and telecom industries. The acquisition combines Vizolution's agent-assisted and self-serve solutions with Lightico's digital completion platform, enhancing service delivery and efficiency. This move aims to meet growing demand for seamless digital experiences and positions the joint company as a global leader in B2B2C digital completion.

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Executive

Lightico Promotes Yotam Haroosh to Sales Director of Consumer Lending

Lightico has promoted Yotam Haroosh to Sales Director of Consumer Lending, reflecting the company's growth in the lending sector. Haroosh, with over a decade of experience in tech consulting and sales, has been instrumental in building relationships with major industry players like Capital One and Global Lending Services. He will lead efforts to enhance digital customer journeys using Lightico's Digital Completion Cloud.

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Partnership

Inovatec Partners With Lightico to Deliver End-to-End, Digitally Complete Customer Journeys to Lenders

Inovatec and Lightico have partnered to integrate Lightico's Digital Completion Cloud into Inovatecs loan origination system (LOS). This collaboration aims to streamline loan processes by offering capabilities like e-signature and document collection, enhancing speed, accuracy, and compliance for lenders. The integration will also extend to Inovatec's loan management system (LMS) and Consumer Direct portal, providing a seamless, end-to-end digital experience.

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Partnership

NTT DATA launches digital claims platform for UK motor finance

Lightico has partnered with NTT DATA and WSN Consulting to launch a digital claims platform for UK motor finance. The platform leverages Lightico's AI-driven orchestration engine to streamline consumer redress claims, enhancing efficiency and transparency. It integrates with existing bank systems and supports both digital and agent-assisted options, aiming to rebuild trust and adapt to regulatory changes.

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Lightico Ltd. Profile

Company Name

Lightico Ltd.

Company Website

//lightico.com

HQ Location

275 7th Ave, New York, NY 10011, US

Employees

11-50

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Financials

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