Lightning Dialer Overview
Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.
Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data
Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.
Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.
Reviews
"With the help of Salesforce, we re creating a truly differentiated experience for our customers." - EFF DAILEY
Lightning Dialer, Vocalcom, Exotel, Tenfold, Twilio, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Lightning Dialer
Top Industries
- Consumer Goods
- Hospital & Health Care
- Sports
Popular in
- Small Business
- Mid Market
- Enterprise
Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Lightning Dialer Use Cases
What benefits does Lightning Dialer offer for Engagement Management?
What solutions does Lightning Dialer provide for Helpdesk Management?
How does Lightning Dialer facilitate Communication Management?
How does Lightning Dialer address your Call Recording Challenges?
How does Lightning Dialer address your Measuring Customer Satisfaction Challenges?
22+ more Business Use Cases
246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY |
|
|
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG |
|
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We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
EFF DAILEY CEO FARMERS INSURANCE |
With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY |
|
CHRIS LEONG CMO SCHNEIDER ELECTRIC |
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG |
|
SAMPATH NARAYANAN CIO PALADINA HEALTH |
We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN |
Case Studies
CASE STUDY Godrej & Boyce
CASE STUDY Jaipur Rugs
CASE STUDY REVA University
CASE STUDY VFS Global
CASE STUDY Kotak Mahindra Bank
CASE STUDY Pidilite
Peers used Lightning Dialer for engagement management and helpdesk management
Lightning Dialer Competitors
Lightning Dialer Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
Lightning Dialer Integrations
Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Lightning Dialer
Software Failure Risk Guidance
?for Lightning Dialer
Overall Risk Meter
Top Failure Risks for Lightning Dialer
Salesforce, Inc. News
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Salesforce surpasses 1 million AI agent-customer conversations, says finance chief
Salesforce's AI platform, Agentforce, has surpassed 1 million autonomous agent-customer conversations, resolving 85% of customer queries. Launched in October, Agentforce provides 24/7 AI-powered support, enhancing customer service efficiency. Robin Washington, Salesforce's president and COFO, highlights the transformative potential of AI in business operations and leadership.
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