Lightning Dialer Overview

Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.

Other use cases:

  • Call Recording
  • Measuring Customer Satisfaction
  • Contact List Management
  • Lead Management
  • Identify Target Customers
  • Training & Onboarding
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Increase Sales & Revenue
See all business priorities See less business priorities

Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data

Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.

Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.

Reviews

"We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission." - Amy Wright

Lightning Dialer, Vocalcom, Exotel, Tenfold, Twilio, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightning Dialer

Top Industries

  • Consumer Goods
  • Hospital & Health Care
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.

Lightning Dialer Customer wins, Customer success stories, Case studies

How does Lightning Dialer address your Engagement Management Challenges?

How efficiently Does Lightning Dialer manage your Helpdesk Management?

How can Lightning Dialer enhance your Communication Management process?

Why is Lightning Dialer the best choice for Call Recording?

How does Lightning Dialer facilitate Measuring Customer Satisfaction?

246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

Amy Wright

Founder and CEO

Bitty & Beau's Coffee
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright
Lightning Dialer testimonial

CHRIS LEONG

CMO

SCHNEIDER ELECTRIC
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG
Lightning Dialer testimonial

EFF DAILEY

CEO

FARMERS INSURANCE
With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY
CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

Amy Wright

Founder and CEO

Bitty & Beau's Coffee
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright
Lightning Dialer testimonial

CHRIS LEONG

CMO

SCHNEIDER ELECTRIC
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG
Lightning Dialer testimonial

EFF DAILEY

CEO

FARMERS INSURANCE
With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY
 

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Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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lightning

Peers used Lightning Dialer for engagement management and helpdesk management

Lightning Dialer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (11)
Analytics

4.47/5 ★

Read Reviews (17)
Custom Reports

4.31/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (11)
Analytics

4.47/5 ★

Read Reviews (17)
Custom Reports

4.31/5 ★

Read Reviews (36)

Lightning Dialer Integrations

Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (18)
Data Import

4.02/5 ★

Read Reviews (39)

Few API Integrations for Lightning Dialer

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Lightning Dialer

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightning Dialer

Salesforce, Inc. News

Partnership

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Financial

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Partnership

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KPIT Technologies has formed a strategic partnership with Salesforce to deploy its Vehicle Relationship Management solution on Salesforce's AI-powered CRM platform. This collaboration aims to enhance aftersales transformation for global automotive OEMs and mobility providers by integrating customer and vehicle data. The solution, running on Salesforce's Agentforce 360 for Automotive, will streamline processes like software updates and predictive maintenance, aiming to improve operational efficiency and customer satisfaction in the automotive industry.

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Product

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Salesforce has achieved the Cybersecurity Maturity Model Certification (CMMC) Level 2 for its Public Sector Enclave, enhancing its credibility with national security and public sector clients. This certification, held by fewer than 400 organizations, underscores Salesforce's commitment to data security and compliance, aligning with federal standards like 48 CFR and NIST SP 800-171.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO