Lightspeed Retail Overview

Lightspeed Retail is a cloud-based POS platform designed to streamline operations and increase efficiency. It offers features like inventory management, reporting, customer profiling, and omnichannel capabilities.

Use Cases

Customers recommend Helpdesk Management, Sales Document Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Lightspeed Retail.

Other use cases:

  • Onboarding
  • Workflow Management
  • Social Media Analytics
  • Engaging And Following Up
  • Trade Show Marketing
  • Products & Pricelist Management
  • Order Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightspeed Retail.

Other priorities:

  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
See all business priorities See less business priorities

Lightspeed Retail Use-Cases and Business Priorities: Customer Satisfaction Data

Lightspeed Retail works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

Lightspeed Retail's features include Personalization, Rewards, Gamification, etc. and Lightspeed Retail support capabilities include Chat Support, Email Support, Phone Support, etc. also Lightspeed Retail analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Each and every step of the way, the support team has helped with and gone and above and beyond getting me operating thru, from the simplest to the complex...." Peer review by Jeanie, Tiddlywinks Toys & Games

Peer review evidence (same sources as the product rating summary)

"...this is a great system and if you run into an issue there on line help or support gets you up and going fast...." Peer review by john, 3jsvapes
"...We purchased a five year contract for lightspeed and webstore so we could lock in a decent rate...." Peer review by Beth Ann, American Museum of Ceramic Art
"...They offer linking to our company-specific rewards program which is great for business and great for our customers...." Peer review by Nicole, Occasion Brands

Lightspeed Retail, Loyverse POS, POSist, Square Point of Sale, Square for Retail, etc., all belong to a category of solutions that help POS. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightspeed Retail

Top Industries

  • Retail
  • Apparel & Fashion
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightspeed Retail is popular in Retail, Apparel & Fashion, and Sports and is widely used by Small Business, Mid Market, and Enterprise.

Lightspeed Retail Customer wins, Customer success stories, Case studies

What benefits does Lightspeed Retail offer for Helpdesk Management?

What solutions does Lightspeed Retail provide for Sales Document Management?

How can Lightspeed Retail enhance your Loyalty Management process?

What Are the key features of Lightspeed Retail for Onboarding?

How does Lightspeed Retail address your Workflow Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Lightspeed Retail solved their POS needs. Cuspera uses 3460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific POS needs.

Rhéo Thompson Candies - Consumer Goods

Lightspeed Retail and Lightspeed Payments helped Rhéo Thompson Candies grow revenue by 20%. The business switched from a manual cash register to an integrated POS and payments system. They saved 105 ...minutes per week on closing tasks and made their end-of-day process 60% faster. Advanced reporting improved planning and forecasting. The CRM helped them grow a customer segment by 40% and increase sales count by 7%.

Opulence of Southern Pines - Retail

Lightspeed helped Opulence of Southern Pines, a luxury bed and bath retailer, upgrade from an old system. They improved stock management and communication across three stores. Lightspeed Payments red...uced errors by 100%. Entering new inventory now takes minutes instead of days. The new loyalty program increased customer engagement and satisfaction.

CBS Sports - Sporting Goods

Lightspeed helped CBS Sports modernize their retail operations. The store struggled with an old system that slowed down inventory and reporting. Lightspeed Retail, NuORDER, and Payments made work fas...ter and easier. CBS Sports now spends less time on manual data entry and more time with customers. Reordering top sellers takes just five minutes. The team makes smarter decisions with better data and fewer errors.

Modern Golf - Sporting Goods

Lightspeed helps Modern Golf manage complex SKUs for custom golf club fitting across nine locations in Canada. The company needed a POS that could handle thousands of product variations. Lightspeed R...etail, Payments, eCom, and Open API enabled easy inventory management, custom orders, and stock transfers. Modern Golf saved over $10,000 in payment processing costs. Lightspeed's open API integration with GymMaster improved booking and sales data accuracy.

Rutherford's Design - Design

Lightspeed Payments helped Rutherford's Design save over $8,000 a year in payment processing fees. The company replaced an unreliable, outdated POS system with Lightspeed, gaining a dependable point ...of sale and payments solution. Manual processes were eliminated, and all client profiles, sales, and purchase orders are now centralized and accessible from anywhere. Owner Steffanie Evans reports more predictable fees and improved efficiency. Lightspeed made operations smoother and more organized for this Dallas-based design studio.

Apricot Lane Boutique - Apparel & Fashion

Lightspeed Retail helps Apricot Lane Boutique manage inventory, take payments, and access support from one platform. The system gives real-time insights into inventory trends and helps staff make sma...rt decisions about reordering. Franchisees use reporting tools to stay agile and tailor inventory to each location. Faster payments and better inventory management improve customer satisfaction. Apricot Lane has over 115 locations across the United States.

Lightspeed Retail - Advanced Reporting

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Frequently Asked Questions(FAQ)

for Lightspeed Retail

What is Lightspeed Retail?

Lightspeed Retail is a cloud-based point-of-sale platform that is designed to be accessed anytime and at any given place. It simplifies time-consuming tasks like inventory and employee management, focusing on taking care of customers and growing business. It is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor.

It enables them to meet their POS needs regardless of their size or nature of their products. It streamlines and keeps business operations running smoothly. It boasts of inventory management, quoting, ordering and invoicing tools, powerful reporting functionalities and jobs and timesheet features to boot. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Key features include POS, inventory management, purchasing inventory, omnichannel, track product transfers, sales reports, data reports, quoting, ordering, invoicing, customer profiling, drag and drop, multi-store passwords, advanced reporting uploader, purchase orders included in API, customer feedback, A/B testing capabilities, Social media integration, and more.

What is Lightspeed Retail used for?

Lightspeed Retail is a POS Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Sales Document Management and Loyalty Management .

What are the top features of Lightspeed Retail?

Personalization, Rewards and Gamification are some of the top features of Lightspeed Retail.

Who uses Lightspeed Retail?

Lightspeed Retail is used by Retail, Apparel & Fashion and Sports among other industries.

What are Lightspeed Retail alternatives?

Loyverse POS, POSist, Square Point Of Sale and Square For Retail are popular alternatives for Lightspeed Retail.

Where is Lightspeed Retail located?

Lightspeed Retail is headquartered at 700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6.
lightning

Peers used Lightspeed Retail for helpdesk management and sales document management

Lightspeed Retail Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.23/5

Read Reviews (74)
Custom Reports

3.54/5

Read Reviews (507)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.23/5

Read Reviews (74)
Custom Reports

3.54/5

Read Reviews (507)

Software Failure Risk Guidance

?

for Lightspeed Retail

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightspeed Retail

Lightspeed Commerce Inc News

Executive

Lightspeed Commerce Appoints Bhawna Singh as Chief Technology Officer; Ships Wave of AI, Payments and Wholesale Innovations

Lightspeed Commerce has appointed Bhawna Singh as Chief Technology Officer to drive its AI roadmap and product innovations. Singh, with extensive experience in platform transformation, will enhance Lightspeed's technical leadership. Concurrently, Lightspeed launched new AI-powered features across its retail and hospitality platforms, including integrations with Faire, AI-driven inventory tools, and enhanced payment capabilities, aiming to streamline operations and boost revenue.

M&A

Lightspeed Sells Upserve for Up to $81M to Skyview

Lightspeed sold its non-core Upserve U.S. hospitality product line to Skyview Equity for up to $81 million, including a $37 million earnout. This divestiture aligns with Lightspeed's strategy to focus on retail in North America and hospitality in Europe. The transaction includes ~3,200 customer locations and ~70 employees. Lightspeed expects this move to enhance its revenue and gross profit growth trajectory.

M&A

Lightspeed sells Upserve unit, sets 2027 EBITDA goal

Lightspeed Commerce is divesting its Upserve U.S. hospitality product line to Skyview Equity for up to $81 million, including a $37 million earnout. This move aligns with Lightspeed's strategy to focus on retail in North America and hospitality in Europe. The sale impacts its fiscal targets but maintains long-term growth rates, enhancing capital flexibility for strategic investments.

M&A

Lightspeed Commerce Divests Upserve U.S. Hospitality Product Line to ...

Lightspeed Commerce has sold its Upserve U.S. hospitality product line to Skyview Equity for up to $81 million. This divestiture aligns with Lightspeed's strategy to focus on retail in North America and hospitality in Europe. The transaction includes 3,200 U.S. hospitality customer locations and 70 employees. The move is expected to enhance Lightspeed's revenue and gross profit growth.

Lightspeed Commerce Inc Profile

Company Name

Lightspeed Commerce Inc

Year Founded

2005

HQ Location

700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6

Employees

501-1000

Social

Financials

IPO