LiveOps Overview

Liveops' virtual contact center solutions offer businesses access to a network of skilled customer service agents, enhancing customer interactions through a flexible outsourcing model. This platform enables companies to connect with the right talent precisely when needed, ensuring that customer service outcomes align with brand objectives. By leveraging a global pool of dedicated agents, Liveops allows businesses to maintain brand consistency and build customer loyalty with each interaction. This approach supports businesses in managing customer service operations effectively, accommodating varying demand levels without compromising service quality.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using LiveOps.

Other use cases:

  • Collaboration
  • Onboarding
  • Contact List Management
  • Contract Management
  • Measuring Customer Satisfaction
  • Conference Call Management
  • Communication Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using LiveOps.

Other priorities:

  • Build Brand Awareness
  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Scale Best Practices
  • Grow Market Share
See all business priorities See less business priorities

LiveOps Use-Cases and Business Priorities: Customer Satisfaction Data

LiveOps works with different mediums / channels such as Phone Calls. Social Media. E-Mail etc.

LiveOps's features include Personalization, and Recording. and LiveOps support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also LiveOps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...They will comprehensively train your team on the software s self-service features to help you minimize costs and boost your operational agility...." Peer review from Featured Customers

LiveOps, Panviva, Azuredesk, RaiseATicket, Magentrix Customer Portal, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Liveops delivers superior customer experience outcomes through scalable contact center services. High-traffic and steady-state periods are efficiently managed.

Popular Business Setting

for LiveOps

Top Industries

  • Information Technology and Services
  • Financial Services
  • Utilities

Popular in

  • Small Business
  • Mid Market

LiveOps is popular in Information Technology And Services, Financial Services, and Utilities and is widely used by Small Business, and Mid Market,

LiveOps Customer wins, Customer success stories, Case studies

What solutions does LiveOps provide for Helpdesk Management?

How does LiveOps facilitate Engagement Management?

What makes LiveOps ideal for Knowledge Management?

What solutions does LiveOps provide for Collaboration?

How does LiveOps address your Onboarding Challenges?

11 buyers and buying teams have used Cuspera to assess how well LiveOps solved their Contact Center Software needs. Cuspera uses 439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Liveops Accelerates Growth Through Multi-Client Enterprise Expansions - The Des Moines Register

Liveops is expanding its customer experience (CX) solutions across multiple industries, including insurance, healthcare, and telehealth. The company is leveraging its global network of over 20,000 ag...ents and AI-enabled solutions to support enterprise clients in consolidating and expanding their CX programs. This growth includes new solution types like bilingual support and AI-assisted agent programs, positioning Liveops for continued momentum in 2026.

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Top Five National Insurance Company - Insurance

Liveops helped a top five national insurance company handle customer service during natural disasters. The company faced big call surges after storms and needed a fast, flexible solution. Liveops pro...vided remote agents who could quickly scale up to meet demand. During Hurricane Sandy, Liveops increased capacity by 65% and handled nearly 50,000 calls. In Hurricane Ida, 89% of calls were answered in under 20 seconds. The partnership allowed the insurer to keep service quality high during crises and adapt to changing needs.

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Top-Rated Wireless Carrier - Telecommunications

Liveops helped a top-rated wireless carrier scale customer support. The carrier used Liveops to handle more customer requests. This helped the company grow. The case study shows how flexible support ...can help telecom companies.

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#1 best-selling tax preparation software company - Financial Services

Liveops helped the #1 best-selling tax preparation software company handle high demand during tax season. The company needed to scale customer support quickly and cut costs. Liveops provided a flexib...le network of remote agents for voice and chat support. This solution led to a 152% year-over-year increase in support hours and a 6-point rise in NPS. The company also saved over 25% compared to other BPO models.

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Global Retailer - Retail

Liveops helped a global retailer handle high call and chat volumes during the holiday season. The retailer needed a flexible solution to manage customer service spikes. Liveops provided scalable voic...e and messaging support, managing 211% of forecasted voice volume and 119% of chat volume. Sales conversion rates rose to 13.09%, above the 12% goal. December became the retailer’s highest revenue month ever. Liveops helped the retailer maintain quality service and brand reputation during peak demand.

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A national non-emergency medical transportation provider - Transportation/Trucking/Railroad

Liveops helped a national non-emergency medical transportation provider handle a 4.5x increase in call volume, scaling from 600 to 2,700 service hours per week in six months. Mondays saw 30% of weekl...y volume, making flexible staffing critical. Liveops used precision scheduling and a distributed agent model to meet demand spikes. The provider implemented Observe.AI for 100% call auditing, moving from manual to automated quality assurance. The solution improved service consistency and responsiveness for high-volume days.

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lightning

Peers used LiveOps for helpdesk management and engagement management

LiveOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.80/5 ★

Read Reviews (32)
Custom Reports

4.65/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.80/5 ★

Read Reviews (32)
Custom Reports

4.65/5 ★

Read Reviews (27)

Software Failure Risk Guidance

?

for LiveOps

Overall Risk Meter

Low Medium High

Top Failure Risks for LiveOps

Liveops, Inc. News

Awards

Liveops Wins Prestigious Stevie Awards for Customer Service Excellence - The Globe and Mail

Liveops received a Stevie Award for Customer Service Excellence at the 18th Annual Stevie Awards for Sales & Customer Service, recognizing its outstanding performance in customer service.

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Awards

Liveops Earns One Gold and Three 2026 Silver Stevie Awards - USA Today

Liveops received one Gold and three Silver Stevie Awards in 2026, recognizing its excellence in customer service solutions and flexible outsourcing.

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Product

Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence - Business Wire

Liveops has launched LiveNexus, a new solution aimed at helping enterprises modernize their customer experience (CX) with greater confidence. This product is designed to enhance CX capabilities, offering businesses a robust platform for improving customer interactions.

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Product

Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence - Yahoo Finance

Liveops has launched LiveNexus, an AI and human orchestration platform designed to modernize customer care operations. LiveNexus integrates AI with Liveops' extensive network of agents and operational data to provide scalable, production-ready solutions. It aims to help enterprises safely adopt AI in customer experience management, offering use cases like AI-assisted support and smarter automation.

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Liveops, Inc. Profile

Company Name

Liveops, Inc.

Company Website

//liveops.com

HQ Location

1365 North Scottsdale Road, Suite 390, Scottsdale, AZ 85257, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

M&A