Lookback Overview

Lookback enhances qualitative research with AI-powered capabilities, transforming skeptics into champions by aligning stakeholders and amplifying insights. The platform supports rigorous research, offering premium participants and simplifying analysis to deliver impactful findings. Lookback's unique advantage lies in its ability to capture the emotional nuances of user feedback, providing a comprehensive understanding of customer sentiments. This approach strengthens decision-making and drives research impact across organizations. By integrating seamlessly into modern teams, Lookback positions itself as an essential tool for customer feedback management, ensuring research is both effective and efficient.

Use Cases

Customers recommend Collaboration, Engagement Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Lookback.

Other use cases:

  • Market Research
  • Customer Feedback Management
  • Call Recording
  • Proposal & Quote Management
  • Workflow Management
  • Training & Onboarding
  • Content Sharing
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lookback.

Other priorities:

  • Scale Best Practices
  • Grow Market Share
See all business priorities See less business priorities

Lookback Use-Cases and Business Priorities: Customer Satisfaction Data

Lookback works with different mediums / channels such as Video. Website. Chat etc.

Lookback's features include Recording, Personalization, Feedback Surveys, etc. and Lookback support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Lookback analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The options for watching users interact with your website or app, while also doing a simultaneous video chat, are really fantastic...." Peer review by Max G, Senior Web Designer, Telecommunications

Lookback, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Lookback transforms skeptics into research champions by providing valuable insights. User feedback is easily collected and analyzed for better decision-making.

Popular Business Setting

for Lookback

Top Industries

  • Media Production
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Lookback is popular in Media Production, Computer Software, and Internet and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Lookback Use Cases

What solutions does Lookback provide for Collaboration?

How can Lookback enhance your Engagement Management process?

Why is Lookback the best choice for Products & Pricelist Management?

What Are the key features of Lookback for Market Research?

How can Lookback optimize your Customer Feedback Management Workflow?

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Lookback solved their Customer Feedback Management needs. Cuspera uses 594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Computer Software

CASE STUDY Project44

Lookback powers research in challenging environments, improving research speed and impact through features like threaded notes and unmoderated session limits.

Frequently Asked Questions(FAQ)

for Lookback

What is Lookback used for?

Lookback is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Engagement Management and Products & Pricelist Management .

What are the top features of Lookback?

Recording, Personalization and Feedback surveys are some of the top features of Lookback.

Who uses Lookback?

Lookback is used by Media Production, Computer Software and Internet among other industries.

Where is Lookback located?

Lookback is headquartered at 530 Lytton Ave, Palo Alto , CA 94301, US.
lightning

Peers used Lookback for collaboration and engagement management

Lookback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (21)
Custom Reports

3.45/5 ★

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (21)
Custom Reports

3.45/5 ★

Read Reviews (56)

Lookback Integrations

Lookback integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.38/5 ★

Read Reviews (115)
Data Export

3.30/5 ★

Read Reviews (111)

Software Failure Risk Guidance

?

for Lookback

Overall Risk Meter

Low Medium High

Top Failure Risks for Lookback

Lookback Group, Inc Profile

Company Name

Lookback Group, Inc

Company Website

https://www.lookback.com/

HQ Location

530 Lytton Ave, Palo Alto , CA 94301, US

Employees

11-50

Social

Financials

SERIES A