Lookback Overview
Lookback enhances qualitative research with AI-powered capabilities, transforming skeptics into champions by aligning stakeholders and amplifying insights. The platform supports rigorous research, offering premium participants and simplifying analysis to deliver impactful findings. Lookback's unique advantage lies in its ability to capture the emotional nuances of user feedback, providing a comprehensive understanding of customer sentiments. This approach strengthens decision-making and drives research impact across organizations. By integrating seamlessly into modern teams, Lookback positions itself as an essential tool for customer feedback management, ensuring research is both effective and efficient.
Use Cases
Customers recommend Collaboration, Engagement Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Lookback.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lookback.
Lookback Use-Cases and Business Priorities: Customer Satisfaction Data
Lookback works with different mediums / channels such as Video. Website. Chat etc.
Lookback's features include Recording, Personalization, Feedback Surveys, etc. and Lookback support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Lookback analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The options for watching users interact with your website or app, while also doing a simultaneous video chat, are really fantastic...." Peer review by Max G, Senior Web Designer, Telecommunications
Lookback, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Lookback transforms skeptics into research champions by providing valuable insights. User feedback is easily collected and analyzed for better decision-making.
Popular Business Setting
for Lookback
Top Industries
- Media Production
- Computer Software
- Internet
Popular in
- Small Business
- Large Enterprise
- Enterprise
Lookback is popular in Media Production, Computer Software, and Internet and is widely used by Small Business, Large Enterprise, and Enterprise.
Comprehensive Insights on Lookback Use Cases
What solutions does Lookback provide for Collaboration?
How can Lookback optimize your Engagement Management Workflow?
How can Lookback optimize your Products & Pricelist Management Workflow?
What benefits does Lookback offer for Market Research?
How can Lookback enhance your Customer Feedback Management process?
7+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Lookback solved their Customer Feedback Management needs. Cuspera uses 594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Case Studies
CASE STUDY Jaime Kornick's team
CASE STUDY Zapier
CASE STUDY Project44
CASE STUDY Nubank
CASE STUDY Project44
Frequently Asked Questions(FAQ)
for Lookback
What is Lookback used for?
What are the top features of Lookback?
Who uses Lookback?
Where is Lookback located?
Peers used Lookback for collaboration and engagement management
Lookback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (56) |
Lookback Integrations
Lookback integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Lookback
Overall Risk Meter
Top Failure Risks for Lookback
Lookback Group, Inc Profile
Company Name
Lookback Group, Inc
Company Website
https://www.lookback.com/HQ Location
530 Lytton Ave, Palo Alto , CA 94301, US
Employees
11-50
Social
Financials
SERIES A
