Lookback Overview

Lookback transforms skeptics into research champions by providing valuable insights. User feedback is easily collected and analyzed for better decision-making.

Use Cases

Customers recommend Collaboration, Engagement Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Lookback.

Other use cases:

  • Market Research
  • Customer Feedback Management
  • Call Recording
  • Proposal & Quote Management
  • Workflow Management
  • Training & Onboarding
  • Content Sharing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lookback.

Other priorities:

  • Scale Best Practices
  • Grow Market Share
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Lookback Use-Cases and Business Priorities: Customer Satisfaction Data

Lookback works with different mediums / channels such as Video. Website. Chat etc.

Lookback's features include Recording, Personalization, Feedback Surveys, etc. and Lookback support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Lookback analytics capabilities include Analytics, and Custom Reports.

Reviews

"...You'll love the option to export videos and the ability to collaborate with team members...." Peer review by Lily J, Senior UX Designer, Computer Software

Popular Business Setting

for Lookback

Top Industries

  • Media Production
  • Computer Software
  • Internet

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Lookback is popular in Media Production, Computer Software, and Internet and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Lookback Use Cases

Why is Lookback the best choice for Collaboration?

How efficiently Does Lookback manage your Engagement Management?

What benefits does Lookback offer for Products & Pricelist Management?

What benefits does Lookback offer for Market Research?

How efficiently Does Lookback manage your Customer Feedback Management?

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Lookback solved their business needs. Cuspera uses 594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Lookback case study
Computer Software
Computer Software
CASE STUDY Project44

Lookback powers research in challenging environments, improving research speed and impact through features like threaded notes and unmoderated session limits.

Read More

Frequently Asked Questions(FAQ)

for Lookback

What is Lookback used for?

Lookback is mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Engagement Management and Products & Pricelist Management .

What are the top features of Lookback?

Recording, Personalization and Feedback surveys are some of the top features of Lookback.

Who uses Lookback?

Lookback is used by Media Production, Computer Software and Internet among other industries.

Where is Lookback located?

Lookback is headquartered at 530 Lytton Ave, Palo Alto , CA 94301, US.
lightning

Peers used Lookback for collaboration and engagement management

Lookback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (21)
Custom Reports

3.45/5 ★

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (21)
Custom Reports

3.45/5 ★

Read Reviews (56)

Software Failure Risk Guidance

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for Lookback

Overall Risk Meter

Low Medium High

Top Failure Risks for Lookback

Lookback Group, Inc Profile

Company Name

Lookback Group, Inc

Company Website

https://www.lookback.com/

HQ Location

530 Lytton Ave, Palo Alto , CA 94301, US

Employees

11-50

Social

Financials

SERIES A