Luminoso Compass Overview
Here’s the scoop on Luminoso Compass! We've gathered over 55 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Luminoso Compass, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Luminoso Compass is right for your needs? Our Cuspera AI engine can evaluate how Luminoso Compass fits your specific business needs, industry, and context. Get your personalized assessment report today.
Luminoso Compass supports business activities such as:
- Call Transcription
- Helpdesk Management
- Enriching Contact List
- Measuring Customer Satisfaction
Luminoso Compass can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use Chat and Phone Calls for these needs. As a solution, Luminoso Compass's capabilities include Voice Transcription, and Ticketing.
Reviews
"...Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts...." Peer review
Luminoso Compass Reviews
11 buyers and buying teams have used Cuspera to assess how well Luminoso Compass solved their Help Desk needs. Cuspera uses 55 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers is the most popular business priority peers achieved using Luminoso Compass.
Use Cases
Peers recommend Call Transcription , Helpdesk Management , Enriching Contact List , as the business use cases that they have been most satisfied while using Luminoso Compass.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Transcription with Chat and Phone Calls |
4.90/5 ★ |
"...Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts...." Peer review |
| Helpdesk Management |
3.38/5 ★ |
"...Luminoso Compass is a supervised learning platform for classifying conversational text data such as help desk tickets, support requests, and product reviews. ..." Luminoso Compass |
| Enriching Contact List |
2.93/5 ★ |
"...The Luminoso Compass product augments a contact center s CRM system to better classify unstructured data, such as support tickets, for better routing and automation...." MarTech Interview with Jeff Foley, VP of Marketing, Luminoso |
| PEER EXPERIENCES | |
|---|---|
| Call Transcription with Chat and Phone Calls |
4.90/5 ★ |
"...Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts...." Peer review |
|
| Helpdesk Management |
3.38/5 ★ |
"...Luminoso Compass is a supervised learning platform for classifying conversational text data such as help desk tickets, support requests, and product reviews. ..." Luminoso Compass |
|
| Enriching Contact List |
2.93/5 ★ |
"...The Luminoso Compass product augments a contact center s CRM system to better classify unstructured data, such as support tickets, for better routing and automation...." MarTech Interview with Jeff Foley, VP of Marketing, Luminoso |
|
Peer and Expert Opinion on Features
for Luminoso Compass
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Voice transcription | Read Reviews (6) |
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Voice transcription | Read Reviews (6) |
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for Luminoso Compass
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (7) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (7) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (4) |
Software Failure Risk Guidance
?for Luminoso Compass
Top Failure Risks for Luminoso Compass
Vendor Profile Details
Company Name
LUMINOSO TECHNOLOGIES, INC
Company Website
https://luminoso.com/HQ Location
PO Box 51408 Boston, MA 02205
Employees
51-100
Social
Financials
SERIES B
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