Luminoso Compass Overview

Luminoso-compass, Compass Text Learning Platform by Luminoso Technologies, manages thousands of text samples per minute. Speed and accuracy are maintained even at high volumes.

Here's the scoop on Luminoso Compass! We've gathered over 55 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Luminoso Compass, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Luminoso Compass is right for your needs? Our Cuspera AI engine can evaluate how Luminoso Compass fits your specific business needs, industry, and context. Get your personalized assessment report today.

Luminoso Compass supports business activities such as:

  • Call Transcription
  • Helpdesk Management
  • Enriching Contact List
  • Measuring Customer Satisfaction

Luminoso Compass can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use Chat and Phone Calls for these needs. As a solution, Luminoso Compass's capabilities include Voice Transcription, and Ticketing.

Reviews

"...Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts...." Peer review

Luminoso Compass Reviews

11 buyers and buying teams have used Cuspera to assess how well Luminoso Compass solved their Help Desk needs. Cuspera uses 55 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using Luminoso Compass.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Call Transcription , Helpdesk Management , Enriching Contact List , as the business use cases that they have been most satisfied while using Luminoso Compass.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Call Transcription with Chat and Phone Calls

4.90/5 ★

Read Reviews (20)

"...QuickLearn 2.0 will also power Luminoso Compass, a platform for processing, categorizing, and tagging streaming text data like call and chat transcripts. ..." Luminoso Launches AI-Powered Text Analysis
Helpdesk Management

3.38/5 ★

Read Reviews (1)

"...Luminoso Compass is a supervised learning platform for classifying conversational text data such as help desk tickets, support requests, and product reviews. ..." Luminoso Compass
Enriching Contact List

2.93/5 ★

Read Reviews (0)

"...The Luminoso Compass product augments a contact center s CRM system to better classify unstructured data, such as support tickets, for better routing and automation...." MarTech Interview with Jeff Foley, VP of Marketing, Luminoso
PEER EXPERIENCES
Call Transcription with Chat and Phone Calls

4.90/5 ★

Read Reviews (20)

"...QuickLearn 2.0 will also power Luminoso Compass, a platform for processing, categorizing, and tagging streaming text data like call and chat transcripts. ..." Luminoso Launches AI-Powered Text Analysis
Helpdesk Management

3.38/5 ★

Read Reviews (1)

"...Luminoso Compass is a supervised learning platform for classifying conversational text data such as help desk tickets, support requests, and product reviews. ..." Luminoso Compass
Enriching Contact List

2.93/5 ★

Read Reviews (0)

"...The Luminoso Compass product augments a contact center s CRM system to better classify unstructured data, such as support tickets, for better routing and automation...." MarTech Interview with Jeff Foley, VP of Marketing, Luminoso

Customer Stories

A renowned semiconductor manufacturer in the gaming sector - Consumer Electronics

Luminoso Daylightâ„¢ AI helped a leading semiconductor manufacturer in the gaming sector analyze 7,870 customer reviews for a new laptop launch. The company used the tool to speed up their go-to-market... strategy and improve analytics efficiency. Luminoso Daylightâ„¢ AI enabled quick identification of issues impacting NPS and CSAT, like battery life and system stability. The solution increased the percentage of features tied to customer feedback from 10% to 20% in one year. The company saw a 15% year-over-year drop in negative NPS comments and a 9-point increase in NPS.

Read more →

A Fortune 50 technology company - Computer Software

Luminoso Daylight Al helps a Fortune 50 technology company use Medallia better. The company had high costs and slow changes with Medallia's professional services. Luminoso Daylight Al automates data ...tagging and analysis. This lets the company update tags fast and combine many data sources. Executives get real-time, unbiased customer data. The company saves money, makes faster decisions, and improves customer satisfaction.

Read more →

A global cloud-based healthcare & service provider - Hospital & Health Care

Luminoso helped a global cloud-based healthcare & service provider analyze 20,000 survey responses. The platform handled complex, industry-specific feedback and identified key issues in training and ...product functionality. Quick insights led to immediate improvements in training and product features. Net Promoter Scores increased after addressing root causes of dissatisfaction. The company won a Gold 2022 Stevie Award for Sales & Customer Service.

Read more →

Hilton - Hospitality

Hilton used Luminoso Daylight to analyze hundreds of thousands of employee survey comments. The platform helped Hilton quickly find themes and insights from feedback across different teams and demogr...aphics. Hilton could now relate comment themes to survey scores and track sentiment over time. Using Amazon EC2 Auto Scaling, Hilton processed feedback in minutes. This reduced review time and improved accuracy in classifying feedback themes.

Read more →

MAi Research - Marketing And Advertising

Luminoso's AI technology powered Pathfinder Analytics at MAi Research. The challenge was to deliver deeper insights for clients like Kimberly Clark and Nestlé. MAi Research used Luminoso's natural la...nguage science to analyze consumer text data. This led to faster analysis, better decision-making, and detailed sentiment insights. MAi Research completed hundreds of projects and attracted top talent using advanced AI.

Read more →

Based on peer insights

Cuspera recommends Luminoso Compass for

Use Cases Call Transcription , Helpdesk Management , Enriching Contact List
Medium Chat, Phone Calls
Features Voice Transcription, Ticketing
Business Priority Acquire Customers

Peer and Expert Opinion on Features

for Luminoso Compass

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Voice transcription

4.55/5 ★

Read Reviews (6)
Ticketing

4.39/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Voice transcription

4.55/5 ★

Read Reviews (6)
Ticketing

4.39/5 ★

Read Reviews (5)

IT and Other Capabilities

for Luminoso Compass

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.41/5 ★

Read Reviews (5)
Data Export

4.34/5 ★

Read Reviews (4)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.41/5 ★

Read Reviews (5)
Data Export

4.34/5 ★

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.49/5 ★

Read Reviews (7)
Chat Support

4.34/5 ★

Read Reviews (4)
Phone Support

4.34/5 ★

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.49/5 ★

Read Reviews (7)
Chat Support

4.34/5 ★

Read Reviews (4)
Phone Support

4.34/5 ★

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.61/5 ★

Read Reviews (8)
Analytics

3.63/5 ★

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.61/5 ★

Read Reviews (8)
Analytics

3.63/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Luminoso Compass

Top Failure Risks for Luminoso Compass

Vendor Profile Details

Company Name

LUMINOSO TECHNOLOGIES, INC

Company Website

https://luminoso.com/

HQ Location

PO Box 51408 Boston, MA 02205

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES B