MadCap Central Overview

MadCap Central optimizes publishing with cloud-based workflow management. Users can schedule a demo or start a 30-day free trial.

Use Cases

Customers recommend Content Management, Sending & Publishing Communications, Workflow Management, as the business use cases that they have been most satisfied with while using MadCap Central.

Other use cases:

  • Collaboration
  • Competitive Intelligence
  • Proposal & Quote Management
  • Lead Analytics
  • Contract Management
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Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MadCap Central.

Other priorities:

  • Enter New Markets Internationally Or Locally
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MadCap Central Use-Cases and Business Priorities: Customer Satisfaction Data

MadCap Central's features include Alerts: Popups & Notifications, Dashboard, and Widgets. and MadCap Central support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also MadCap Central analytics capabilities include Analytics, and Custom Reports.

Reviews

"...MadCap Central is the only cloud-based solution that allows your team to easily track and manage tasks, manage workflows, schedule and automate processes, and extend your authoring capabilities with integrated subject matter expert (SME) contribution and review...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Subject matter experts, authors and other non-Flare users can easily create and review content using an integrated cloud-based workflow. ..." Technical Documentation Project Management Tool
"...You no longer need to rely on FTP publishing or get your IT department involved to publish live websites...." Technical Documentation Project Management Tool
"...As a result, content developers can leverage one integrated system to streamline their content delivery, from authoring, publishing and translation to cloud-based project, content and workflow management. ..." MadCap Software Introduces Industry-First Authoring for Chatbots and AI with Newest Releases of MadCap Central and MadCap Flare

MadCap Central, Adobe Creative Cloud, Wordable, Chanty, Pics.io, etc., all belong to a category of solutions that help Authoring and Publishing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MadCap Central

Top Industries

  • Computer Software

Popular in

  • Enterprise

MadCap Central is popular in Computer Software, and is widely used by Enterprise,

MadCap Central Customer wins, Customer success stories, Case studies

How can MadCap Central enhance your Content Management process?

What benefits does MadCap Central offer for Sending & Publishing Communications?

How efficiently Does MadCap Central manage your Workflow Management?

How does MadCap Central address your Collaboration Challenges?

What makes MadCap Central ideal for Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well MadCap Central solved their Authoring and Publishing needs. Cuspera uses 259 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Authoring and Publishing needs.

 

Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals and Training Using MadCap Software

Jet Linx uses MadCap Flare to enhance its documentation process, delivering FAA-approved airline operations manuals across multiple platforms, including mobile devices and web browsers. This adoption... has reduced manual production time from weeks to days, improved compliance with FAA regulations, and facilitated content creation and management. The integration supports over 300 employees, offering easy access to critical information and streamlining operations.

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Apteco Cuts Time to Deliver Online Help Using MadCap Software

Apteco has significantly reduced the time required to deliver online help and documentation by using MadCap Software's Flare and Flare Online. This adoption enables Apteco to provide modern, responsi...ve HTML5 help content, streamline translations, and enhance user experience with advanced search and multimedia features. The integration supports Apteco's agile software release cycle, reducing support calls and improving customer satisfaction.

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84.51 Chooses MadCap Software to Replace Traditional LMS

84.51, a subsidiary of Kroger, has replaced its traditional learning management system with MadCap Software's Flare and MadCap Central to create the Stratum Learning Center. This new platform offers ...a modern web experience with how-to guides, documentation, and multimedia tutorials, enhancing user onboarding and collaboration. The success of this implementation has led to the development of similar learning centers for other products.

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Avalara - Computer Software - Computer Software

IXIA CCMS helped Avalara unify all internal and external content on one platform. Avalara replaced an old help system and standardized technical content delivery in under 18 months. The team achieved... an 80% content reuse rate for hundreds of connectors. IXIA CCMS enabled a single-sourced knowledge center, Salesforce support portal integration, and in-product user assistance. Avalara valued IXIA CCMS for its usability, workflow management, and collaborative review features.

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Rivian - Automotive - Automotive

MadCap Flare and MadCap Flare Online helped Rivian create an interactive owner’s guide for its electric vehicles. Drivers can access information directly from the vehicle’s infotainment dashboard, ev...en when offline. The documentation team now single sources content and publishes across in-vehicle systems, web, and print. This ensures fast updates, accuracy, and a consistent user experience. The solution supports content reuse, translation, and multiple output formats.

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Jet Linx - Aviation - Aviation

MadCap Flare helped Jet Linx cut FAA-compliant manual production from 2–3 weeks to 3 days. The platform delivers responsive HTML5 content for over 100 airplane manuals and 20 operations guides. Emplo...yees access manuals on mobile phones, iPads, and web browsers. Flare's integration with Git supports version control for audits. Content reuse and Word imports speed up manual creation for the aviation team.

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Getting Started with MadCap Central

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Peers used MadCap Central for content management and sending & publishing communications

MadCap Central Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.21/5 ★

Read Reviews (2)
Analytics

4.36/5 ★

Read Reviews (13)
Custom Reports

4.22/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.21/5 ★

Read Reviews (2)
Analytics

4.36/5 ★

Read Reviews (13)
Custom Reports

4.22/5 ★

Read Reviews (34)

Software Failure Risk Guidance

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for MadCap Central

Overall Risk Meter

Low Medium High

Top Failure Risks for MadCap Central

MadCap Software, Inc News

Awards

Ars Logica Names IXIASOFT as Global CCMS Leader - IXIA CCMS

IXIASOFT, a MadCap Software company, has been recognized by Ars Logica as a global leader in component content management systems (CCMS). The IXIA CCMS excels in multi-channel publishing, scalability, taxonomy, semantics, and component lifecycle management, making it a top choice for business users and technologists.

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M&A

IXIA CCMS Announces the Acquisition of AuthorBridge

IXIASOFT, a MadCap Software company, has acquired AuthorBridge from Stilo International. This acquisition enhances IXIASOFT's CCMS offerings by integrating AuthorBridge, a DITA-based web editing tool, to better serve non-DITA authors. The acquisition aligns with IXIASOFT's strategy to expand its product suite and strengthen its position in the CCMS market.

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M&A

MadCap Software Announces Acquisition of Doc-To-Help from GrapeCity

MadCap Software has acquired Doc-To-Help from GrapeCity, enhancing its suite of content authoring tools. This acquisition includes all Doc-To-Help assets and intellectual property, and the product will now be based at MadCap's headquarters. The move aims to expand MadCap's offerings with a Microsoft Word-based authoring solution, complementing its existing XML-based tools.

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M&A

MadCap Software Acquires IXIASOFT to Add Enterprise-Class DITA CCMS to Product Offerings, Expand Support for Customers Content Strategies

MadCap Software has acquired IXIASOFT, a leader in DITA component content management systems, to enhance its product offerings and support customers' content strategies. This acquisition positions MadCap Software to provide comprehensive solutions for developing, delivering, and managing content. IXIASOFT will operate as a wholly-owned subsidiary, expanding MadCap's global presence.

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MadCap Software, Inc Profile

Company Name

MadCap Software, Inc

Company Website

https://www.madcapsoftware.com/

HQ Location

9191 Towne Centre Dr, 150, San Diego, California 92122, US

Employees

51-100

Social

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Financials

PRIVATE