ManageEngine SupportCenter Plus Overview
ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.
ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform...." Peer review
ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine SupportCenter Plus
Top Industries
- Information Technology and Services
- Apparel & Fashion
- Pharmaceuticals
Popular in
- Mid Market
- Small Business
- Enterprise
ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases
How does ManageEngine SupportCenter Plus address your Helpdesk Management Challenges?
How does ManageEngine SupportCenter Plus address your Knowledge Management Challenges?
Why is ManageEngine SupportCenter Plus the best choice for Contract Management?
How efficiently Does ManageEngine SupportCenter Plus manage your Engagement Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY SRM University
CASE STUDY Funding Strategies
CASE STUDY RiFF Studio
CASE STUDY My Wall Panel
CASE STUDY Yorkshire Packaging Systems
CASE STUDY Minor Hotels
Video
How to use the Self-Service Portal of ServiceDesk Plus
Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management
ManageEngine SupportCenter Plus Competitors
ManageEngine SupportCenter Plus Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
ManageEngine SupportCenter Plus Integrations
ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ManageEngine SupportCenter Plus
Software Failure Risk Guidance
?for ManageEngine SupportCenter Plus
Top Failure Risks for ManageEngine SupportCenter Plus
Zoho Corporation Pvt. Ltd News
Powerful OCR, PDF automation and more updates from Zoho RPA
Zoho has released major updates to Zoho RPA, now integrated into the Zoho One suite. The enhancements include advanced OCR for extracting data from scanned documents and robust PDF automation, enabling businesses to automate workflows across Zoho CRM, Books, Mail, and WorkDrive. The update supports Windows, macOS, and Linux, offering a unified platform for managing and scaling automation bots.
Zoho CRM for Everyone - No More Missed Customers
Zoho has launched "Zoho CRM for Everyone," a major update to its CRM platform. This initiative enables all teams involved in the customer journeysuch as legal, consulting, advocacy, and onboardingto collaborate within the CRM. The update aims to eliminate missed customer opportunities by unifying workflows and reducing reliance on separate tools.
Zoho partners with GUST to equip Kuwaiti students with in-demand digital skills
Zoho has partnered with Gulf University for Science and Technology (GUST) to provide Kuwaiti students with training in digital skills. The collaboration aims to enhance employability by offering hands-on experience with Zohos business software and cloud solutions.
Zoho Voice unveils Bring Your Own Carrier (BYOC): Keep your number, amplify your reach!
Zoho Voice has launched the Bring Your Own Carrier (BYOC) feature, allowing businesses to use their preferred local carriers and existing phone numbers with Zoho's cloud-based contact center platform. This update gives organizations greater flexibility, cost savings, and improved regional coverage while leveraging advanced telephony features.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
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