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ManageEngine SupportCenter Plus: Use-Cases, Insights and Reviews | 2025 Cuspera

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Customer Support Software, Help Desk ... - manageengine.com

ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

Engagement Management
Sales Call Management
Relationship Management
Contact List Management
Measuring Customer Satisfaction

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

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ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform...." Peer review

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

Information Technology and Services
Apparel & Fashion
Pharmaceuticals

Popular in

Mid Market
Small Business
Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases

How does ManageEngine SupportCenter Plus facilitate Helpdesk Management?

What benefits does ManageEngine SupportCenter Plus offer for Knowledge Management?

How can ManageEngine SupportCenter Plus enhance your Contract Management process?

What solutions does ManageEngine SupportCenter Plus provide for Engagement Management?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
BlackBuck Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	CASE STUDY BlackBuck BlackBuck uses Zoho Creator to enhance logistics efficiency, raising over $100 million and expanding to 200+ cities in India. Read More
Minor Hotels Hospitality	Hospitality	CASE STUDY Minor Hotels Minor Hotels centralized sales data and improved team collaboration with Zoho One, enhancing management's strategic decision-making. Read More
SRM University Education	Education	CASE STUDY SRM University SRM University used Zoho Creator to go paperless, improving process efficiency for over 38,000 students and 2,600 faculty. Read More