ManageEngine SupportCenter Plus Overview
ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.
ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use...." Peer review by Aria S., Apparel & Fashion
ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine SupportCenter Plus
Top Industries
- Information Technology and Services
- Apparel & Fashion
- Pharmaceuticals
Popular in
- Mid Market
- Small Business
- Enterprise
ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases
How can ManageEngine SupportCenter Plus optimize your Helpdesk Management Workflow?
What makes ManageEngine SupportCenter Plus ideal for Knowledge Management?
What Are the key features of ManageEngine SupportCenter Plus for Contract Management?
How can ManageEngine SupportCenter Plus enhance your Engagement Management process?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Agappe Diagnostics
CASE STUDY UENI
CASE STUDY Tech Mahindra
CASE STUDY Valmiki Group
CASE STUDY TagniFi
CASE STUDY Zepto
Video
How to use the Self-Service Portal of ServiceDesk Plus
Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management
ManageEngine SupportCenter Plus Competitors
ManageEngine SupportCenter Plus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
ManageEngine SupportCenter Plus Integrations
ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ManageEngine SupportCenter Plus
Software Failure Risk Guidance
?for ManageEngine SupportCenter Plus
Top Failure Risks for ManageEngine SupportCenter Plus
Zoho Corporation Pvt. Ltd News
Joyalukkas Joins Forces with Zoho for Global Digital Transformation
Joyalukkas partners with Zoho to implement Zoho's Customer Experience Platform across 175 showrooms globally, enhancing customer engagement and operational efficiency. The platform will unify sales and centralize customer data, initially rolled out in India and expanding to 10 international markets. Zoho's scalable technology supports Joyalukkas' shift to proactive, insight-driven customer interactions.
Enhance workplace efficiency with Zoho Cliq message actions
Zoho has introduced message actions in Zoho Cliq to enhance workplace efficiency by transforming chats into actionable tasks, tickets, or notes. This feature integrates with Zoho Projects, Zoho Desk, Zoho CRM, Trello, and more, allowing users to streamline communication and improve productivity. The Cliq developer platform also enables custom message actions, such as sentiment analysis and smart recommendations.
Zoho unveils proprietary large language model
Zoho has launched Zia LLM, a proprietary large language model, leveraging Nvidias AI platform. The model, with parameters of 1.3 billion, 2.6 billion, and 7 billion, is optimized for contextual applicability and data privacy. Additionally, Zoho introduced automatic speech recognition models for English and Hindi, outperforming competitors by up to 75%. These innovations will be deployed across Zoho's data centers in the US, India, and Europe.
Feature spotlight: Settings Customization in Zoho Mail
Zoho Mail introduces Settings Customization, allowing admins to control user interactions and email formatting. This feature enables organizations to enforce brand standards, manage access to tools, and maintain email consistency. Admins can lock font settings, control email viewing, and enforce security measures, tailoring the email experience to organizational needs.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
