ManageEngine SupportCenter Plus Overview
ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.
ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Every information of our help desk was provided through real time reports and Dashboards...." Peer review by Aria S., Apparel & Fashion
ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine SupportCenter Plus
Top Industries
- Information Technology and Services
- Apparel & Fashion
- Pharmaceuticals
Popular in
- Mid Market
- Small Business
- Enterprise
ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases
How can ManageEngine SupportCenter Plus enhance your Helpdesk Management process?
How can ManageEngine SupportCenter Plus enhance your Knowledge Management process?
How can ManageEngine SupportCenter Plus optimize your Contract Management Workflow?
What makes ManageEngine SupportCenter Plus ideal for Engagement Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Tech Mahindra
CASE STUDY Zepto
CASE STUDY TagniFi
CASE STUDY UENI
CASE STUDY Agappe Diagnostics
CASE STUDY Valmiki Group
Video
How to use the Self-Service Portal of ServiceDesk Plus
Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management
ManageEngine SupportCenter Plus Competitors
ManageEngine SupportCenter Plus Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
ManageEngine SupportCenter Plus Integrations
ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ManageEngine SupportCenter Plus
Software Failure Risk Guidance
?for ManageEngine SupportCenter Plus
Top Failure Risks for ManageEngine SupportCenter Plus
Zoho Corporation Pvt. Ltd News
Introducing Zoho Backstage 3.0: Smarter tools for impactful events
Zoho has launched Zoho Backstage 3.0, enhancing its event management platform with accessibility features, smarter RSVP management, and a redesigned mobile app. The update includes new tools for ticketing, communication, and compliance, such as dynamic pricing, WhatsApp integration, and HIPAA compliance. These enhancements aim to improve event planning, attendee engagement, and operational efficiency.
Introducing Zia Hubs: An intelligent tool to extract information from raw enterprise data
Zoho has introduced Zia Hubs, an AI-driven tool within Zoho WorkDrive, designed to unify and analyze scattered enterprise data. This tool organizes content into dedicated hubs, enabling seamless access to business intelligence across platforms without altering existing file structures. Currently in beta in the US, Zia Hubs aims to enhance productivity by providing centralized insights and is set for public release by Q3 2025.
Nova release '25: From intelligent automation to deeper insights
Zoho SalesIQ's Nova '25 release introduces over 25 new features and enhancements. Key updates include AI-driven automation, expanded IM channel capabilities, and new integrations with Bigin by Zoho CRM and Zoho Lens. The release also enhances Zobot with new templates and performance metrics, and adds features like WhatsApp broadcast and Instagram Story replies.
Click, connect, automate: Your meetings just got an upgrade
Zoho has integrated its virtual meeting platform, Zoho Meeting, with Zapier to automate meeting-related tasks. This integration allows users to automate follow-up emails, team notifications, calendar updates, and data logging across over 5,000 apps without coding. The collaboration aims to enhance productivity by reducing manual work associated with meetings.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
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