ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

  • Engagement Management
  • Sales Call Management
  • Relationship Management
  • Contact List Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

See all business priorities See less business priorities

ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients...." Peer review by Administrator

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

  • Information Technology and Services
  • Apparel & Fashion
  • Pharmaceuticals

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases

How does ManageEngine SupportCenter Plus facilitate Helpdesk Management?

How does ManageEngine SupportCenter Plus address your Knowledge Management Challenges?

How can ManageEngine SupportCenter Plus enhance your Contract Management process?

How does ManageEngine SupportCenter Plus address your Engagement Management Challenges?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ManageEngine SupportCenter Plus case study

Gallagher Business Development
Marketing and Advertising
Marketing and Advertising
CASE STUDY Gallagher Business Development

Gallagher Business Development improved reporting efficiency and revenue tracking by switching to Zoho CRM from Salesforce.

Read More
ManageEngine SupportCenter Plus case study

Yorkshire Packaging Systems
Manufacturing
Manufacturing
CASE STUDY Yorkshire Packaging Systems

Yorkshire Packaging Systems reduced report preparation time and easily generates sales and activity reports using Zoho CRM.

Read More
ManageEngine SupportCenter Plus case study

Minor Hotels
Hospitality
Hospitality
CASE STUDY Minor Hotels

Minor Hotels centralized sales data and improved team collaboration with Zoho One, enhancing management's strategic decision-making.

Read More

Video

How to use the Self-Service Portal of ServiceDesk Plus

Video Thumbnail
lightning

Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management

ManageEngine SupportCenter Plus Competitors

ManageEngine SupportCenter Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for ManageEngine SupportCenter Plus

Top Failure Risks for ManageEngine SupportCenter Plus

Zoho Corporation Pvt. Ltd News

Zoho Corporation launches Zia Agents , Agent Studio , and Agent Marketplace across MENA , revolutionising AI agents in enterprise solutions

Zoho Corporation has launched Zia Agents, Agent Studio, and Agent Marketplace in the MENA region, enhancing AI agents in enterprise solutions.

11/02/2025 - source

Zoho unleashes new AI Agents Gadget

Zoho Corporation has expanded its AI assistant, Zia, by introducing Zia Agents, Agent Studio, and Agent Marketplace, enabling enterprises to build and distribute intelligent digital agents across their organizations.

10/02/2025 - source

Zoho launches full Payroll solution for US market - - Enterprise Times

Zoho has introduced a complete Payroll solution for the US market.

15/12/2024 - source

Zoho Corporation Pvt. Ltd Feeds

Sridhar Vembu Steps Down As Zoho CEO To Become Company Chief Scientist | Economy News

Sridhar Vembu has stepped down as CEO of Zoho to become the company's Chief Scientist.

27/01/2025 - source

Zoho Sridhar Vembu steps down , Co - founder Shailesh Kumar Davey takes over as CEO

Zoho's Sridhar Vembu steps down as CEO, with Co-founder Shailesh Kumar Davey taking over the role.

26/01/2025 - source

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE