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ManageEngine SupportCenter Plus: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: ManageEngine SupportCenter Plus
Brand: ManageEngine SupportCenter Plus
Rating: 4.11 (188 reviews)

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Customer Support Software, Help Desk ... - manageengine.com

ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

Engagement Management
Sales Call Management
Relationship Management
Contact List Management
Measuring Customer Satisfaction

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

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ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients...." Peer review by Administrator

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

Information Technology and Services
Apparel & Fashion
Pharmaceuticals

Popular in

Mid Market
Small Business
Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases

How does ManageEngine SupportCenter Plus address your Helpdesk Management Challenges?

What benefits does ManageEngine SupportCenter Plus offer for Knowledge Management?

Why is ManageEngine SupportCenter Plus the best choice for Contract Management?

How efficiently Does ManageEngine SupportCenter Plus manage your Engagement Management?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
80 Degrees East Food & Beverages	Food & Beverages	CASE STUDY 80 Degrees East 80 Degrees East improved customer experience and inventory management using Zoho Forms, enhancing data collection and customization efficiently. Read More
Yorkshire Packaging Systems Manufacturing	Manufacturing	CASE STUDY Yorkshire Packaging Systems Yorkshire Packaging Systems reduced report preparation time and easily generates sales and activity reports using Zoho CRM. Read More
Aqua Expeditions Hospitality	Hospitality	CASE STUDY Aqua Expeditions Aqua Expeditions achieved double-digit sales growth using Zoho CRM over the last two years. Read More