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Matrix42: Use-Cases, Insights and Reviews | 2025 Cuspera

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Digital Workspace Management

Matrix42 Overview

Matrix42 offers flexible IT platforms and solutions to enhance efficiency. Service desks are automated, optimizing IT infrastructure performance.

Use Cases

Customers recommend Measuring Customer Satisfaction, Measuring Net Promoter Score, Market Research, as the business use cases that they have been most satisfied with while using Matrix42.

Other use cases:

Contract Management
Offer Management
License Management
Workflow Management

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Business Priorities

Enter New Markets Internationally Or Locally and Improve Visibility are the most popular business priorities that customers and associates have achieved using Matrix42.

Other priorities:

Enhance Customer Relationships
Scale Best Practices
Establish Thought Leadership

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Matrix42 Use-Cases and Business Priorities: Customer Satisfaction Data

Matrix42 works with different mediums / channels such as Promotions.

Reviews

"...Client Management offers three main advantages for our IT department and for the company as a whole...." Peer review by Remo Leone, Head of IT Infrastructure, USM

Matrix42, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Matrix42 Use Cases

What solutions does Matrix42 provide for Measuring Customer Satisfaction?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Matrix42 solved their Collaboration and Productivity needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Manufacturing

CASE STUDY GRIMME

Matrix42 Enterprise Service Management helped GRIMME move from manual IT processes to a single, integrated system. Before, GRIMME managed tickets and assets with email and manual lists, causing confu...sion and wasted time. With Matrix42, they now track tickets, manage assets, and handle software orders in one place. The IT team has more transparency and better data. This change made IT support easier and improved how they serve users. Costs went down, and processes became simpler, though exact savings were not measured.

Manufacturing

CASE STUDY WITTMANN Group

Matrix42 ITSM helped WITTMANN Group merge two IT departments into one global unit. The company replaced multiple ticket systems with a unified service desk. This improved task assignment, knowledge s...haring, and process transparency. The new system cut process runtimes, reduced costs, and improved compliance. Users now benefit from easier onboarding and better service tracking.

Education

CASE STUDY University of Vienna

Matrix42 Unified Endpoint Management helped the University of Vienna standardize software asset management. The university replaced two old systems with one integrated solution. They now track assets..., licenses, and costs in one place. The system manages 19,200 clients and 268 software products. Since 2015, they have processed 265,000 transactions. IT managers now have better control and daily reports on assets and licenses.

Construction

CASE STUDY HABAU GROUP

Matrix42 Digital Workspace Management helped HABAU GROUP automate IT assets, services, and processes. The company unified three IT departments and replaced manual asset management. Employees now use ...a self-service portal to order hardware, software, and services. Only three staff manage the entire tool for 3,000 users. The solution improved efficiency, reduced costs, and increased transparency across the group.

Banking

CASE STUDY Basler Kantonalbank (BKB)

Matrix42 Software Asset Management helped Basler Kantonalbank (BKB) manage over 100 applications and complex license models. BKB needed better compliance and transparency in software licensing. Matri...x42 SAM and Crayon's managed service enabled fast license data capture, automated compliance checks, and monthly expert reviews. BKB saved money by reallocating unused licenses and discontinuing unnecessary applications. The solution improved audit readiness and reduced compliance risks.

Government Administration

CASE STUDY Tammerfors stad

Matrix42 helped Tammerfors stad meet strict data security and compliance needs. The city needed a service management solution with local data ownership and support in Finnish. Matrix42 provided a com...pliant cloud solution and local expert support. Tammerfors now manages IT for over 340,000 residents across nine municipalities. The solution ensures data integrity and meets all regulatory requirements.

Matrix42 – the ERP system for IT: Matrix42 Digital Workspace Management at ALBA Group

Peers used Matrix42 for measuring customer satisfaction and measuring net promoter score

Matrix42 Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.49/5 ★ Read Reviews (2)
Custom Reports	4.55/5 ★ Read Reviews (8)
Analytics	3.69/5 ★ Read Reviews (2)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.49/5 ★ Read Reviews (2)
Custom Reports	4.55/5 ★ Read Reviews (8)
Analytics	3.69/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Matrix42

Top Failure Risks for Matrix42

Matrix42 AG Profile

Company Name

Matrix42 AG

Company Website

https://www.matrix42.com/en

Year Founded

1992

HQ Location

Frankfurt, Germany

Employees

501-1000

Social

Financials

PRIVATE