Matrix42 Overview

Matrix42 offers flexible IT platforms and solutions to enhance efficiency. Service desks are automated, optimizing IT infrastructure performance.

Use Cases

Customers recommend Measuring Customer Satisfaction, Measuring Net Promoter Score, Market Research, as the business use cases that they have been most satisfied with while using Matrix42.

Other use cases:

  • Contract Management
  • Offer Management
  • License Management
  • Workflow Management
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Business Priorities

Enter New Markets Internationally Or Locally and Improve Visibility are the most popular business priorities that customers and associates have achieved using Matrix42.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
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Matrix42 Use-Cases and Business Priorities: Customer Satisfaction Data

Matrix42 works with different mediums / channels such as Promotions.

Reviews

"...Anyone who values user satisfaction should use Enterprise Manager for SCCM from Matrix42...." Peer review by Andreas Romer, Director Support Center Desktop, ZF Friedrichshafen AG

Matrix42, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Matrix42 Customer wins, Customer success stories, Case studies

What makes Matrix42 ideal for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Matrix42 solved their Collaboration and Productivity needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

A-Insinöörit - Construction

Matrix42 IGA helped A-Insinöörit improve their IT processes. They used Matrix42's cloud-based SaaS for identity and access management. The company wanted a user-friendly and scalable service. Matrix4...2 IGA gave them more transparency, better usability, and easier audits. The solution also supported their digital transformation and remote work needs.

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CORA - Retail

Matrix42 ITSM helped CORA, a major French retail company, simplify and digitize IT and business processes. CORA used the platform to unify service management across HR, IT, and other business lines. ...The solution managed 1,800 servers, 6,500 workstations, and over 19,000 mobile devices. The project focused on automation, cost monitoring, and improving employee experience. CORA's support director highlighted the importance of process unification and digitization for success.

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Fastweb - Telecommunications

Matrix42 Unified Endpoint Management helped Fastweb standardize processes and improve asset, license, and cost visibility. Fastweb needed to manage device services for over 300 public sector organiza...tions in Italy. The solution covered 110,000 desktop nodes, 43,000 network nodes, 215,000 phones, 13,000 servers, and 9,000 firewalls. Fastweb now manages 390,000 nodes and serves 2.4 million customers worldwide. The project succeeded in the first year, and Fastweb is considering expanding to mobile devices and new sectors.

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Finavia - Transportation/trucking/railroad

Matrix42 platform helped Finavia manage many types and large numbers of contracts. Finavia needed to meet strict regulations and maintain high service quality at 20 airports. The company faced challe...nges with contract management and compliance. Matrix42 provided a solution for smooth and safe contract management. This improved Finavia's ability to meet regulatory requirements and support airport operations.

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Habau Group - Construction

Matrix42 IT Asset Management helped Habau Group automate assets, services, and process management. The company needed to unify three IT departments and replace manual asset and license management. Ma...trix42's Enterprise Service Management and Unified Endpoint Management connected the service catalogue, asset management, and service desk. Now, 3,000 employees use a self-service portal to request services, hardware, and software. Requests are automatically delivered and logged in the system.

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Laurea University of Applied Sciences - Education

Matrix42 IT Service Management (ITSM) helped Laurea University of Applied Sciences improve support service processes. Laurea needed a single tool to serve both staff and students and wanted mobile ac...cess, which their old system lacked. Matrix42 ITSM provided a one-stop solution, boosting productivity and saving costs. The new system made support services more transparent, scalable, and user-friendly. Reporting became clearer and more flexible for Laurea.

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Matrix42 – the ERP system for IT: Matrix42 Digital Workspace Management at ALBA Group

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Peers used Matrix42 for measuring customer satisfaction and measuring net promoter score

Matrix42 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5

Read Reviews (2)
Custom Reports

4.55/5

Read Reviews (8)
Analytics

3.69/5

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5

Read Reviews (2)
Custom Reports

4.55/5

Read Reviews (8)
Analytics

3.69/5

Read Reviews (2)

Software Failure Risk Guidance

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for Matrix42

Top Failure Risks for Matrix42

Matrix42 AG Profile

Company Name

Matrix42 AG

Company Website

https://www.matrix42.com/en

Year Founded

1992

HQ Location

Frankfurt, Germany

Employees

501-1000

Social

Financials

PRIVATE