Matrix42 Overview

Matrix42 offers flexible IT platforms and solutions to enhance efficiency. Service desks are automated, optimizing IT infrastructure performance.

Use Cases

Customers recommend Measuring Customer Satisfaction, Measuring Net Promoter Score, Market Research, as the business use cases that they have been most satisfied with while using Matrix42.

Other use cases:

  • Contract Management
  • Offer Management
  • License Management
  • Workflow Management
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Business Priorities

Enter New Markets Internationally Or Locally and Improve Visibility are the most popular business priorities that customers and associates have achieved using Matrix42.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
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Matrix42 Use-Cases and Business Priorities: Customer Satisfaction Data

Matrix42 works with different mediums / channels such as Promotions.

Reviews

"...Anyone who values user satisfaction should use Enterprise Manager for SCCM from Matrix42...." Peer review by Andreas Romer, Director Support Center Desktop, ZF Friedrichshafen AG

Matrix42, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Matrix42 Customer wins, Customer success stories, Case studies

What Are the key features of Matrix42 for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Matrix42 solved their Collaboration and Productivity needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Finavia - Transportation/trucking/railroad

Matrix42 platform helped Finavia manage many types and large numbers of contracts. Finavia needed to meet strict regulations and maintain high service quality at 20 airports. The company faced challe...nges with contract management and compliance. Matrix42 provided a solution for smooth and safe contract management. This improved Finavia's ability to meet regulatory requirements and support airport operations.

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Tammerfors stad - Government Administration

Matrix42 helped Tammerfors stad meet strict data security and compliance needs. The city needed a service management solution with local data ownership and support in Finnish. Matrix42 provided a com...pliant cloud solution and local expert support. Tammerfors now manages IT for over 340,000 residents across nine municipalities. The solution ensures data integrity and meets all regulatory requirements.

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Metsähallitus - Public Sector

Matrix42 helped Metsähallitus make identity management easy. Metsähallitus used Matrix42's identity governance and administration solution. The solution made managing identities and access rights sim...ple. Matrix42 provided an intuitive European IAM tool. Metsähallitus improved security and efficiency with Matrix42.

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Finnish National Language Certificate Administration - Public Sector

Matrix42 conversational AI helped the Finnish National Language Certificate Administration. They used AI to streamline their certificate administration process. The solution improved efficiency and m...ade the process easier. The public sector organization benefited from better service management. The case shows how conversational AI can help automate public services.

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A-Insinöörit - Construction

Matrix42 IGA helped A-Insinöörit improve their IT processes. They used Matrix42's cloud-based SaaS for identity and access management. The company wanted a user-friendly and scalable service. Matrix4...2 IGA gave them more transparency, better usability, and easier audits. The solution also supported their digital transformation and remote work needs.

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Finnish National Language Certificate Administration - Government Administration

Conversational AI from Matrix42 helped the Finnish National Language Certificate Administration manage national language exams more efficiently. The solution automated key processes and improved serv...ice management. This led to faster handling of exam-related tasks. The administration saw better process efficiency and smoother operations. Matrix42's AI tools supported digital transformation in the public sector.

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Matrix42 – the ERP system for IT: Matrix42 Digital Workspace Management at ALBA Group

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Peers used Matrix42 for measuring customer satisfaction and measuring net promoter score

Matrix42 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (2)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

3.69/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (2)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

3.69/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Matrix42

Top Failure Risks for Matrix42

Matrix42 AG Profile

Company Name

Matrix42 AG

Company Website

https://www.matrix42.com/en

Year Founded

1992

HQ Location

Frankfurt, Germany

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE