Sinch Engage (formerly MessengerPeople) Overview

MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.

Use Cases

Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).

Other use cases:

  • Measuring Customer Satisfaction
  • Contact List Management
  • Training & Onboarding
  • Cross Selling
  • Contract Management
  • Customer Case Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).

Other priorities:

  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.

Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like...." Peer review by Roger J, Customer Marketing Consultant

Peer review evidence (same sources as the product rating summary)

"...Then use the Unified Messaging API to send messages to WhatsApp, Telegram and Facebook Messenger via a single interface GDPR compliant, of course. ..." Messenger Communication Platform
"...MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system...." Peer review
"...Learn how messaging apps can help in support. ..." Messenger Communication Platform

Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud EX, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.

Popular Business Setting

for Sinch Engage (formerly MessengerPeople)

Top Industries

  • Health, Wellness and Fitness

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.

Sinch Engage (formerly MessengerPeople) Customer wins, Customer success stories, Case studies

What makes Sinch Engage (formerly MessengerPeople) ideal for Communication Management?

What benefits does Sinch Engage (formerly MessengerPeople) offer for Engagement Management?

What makes Sinch Engage (formerly MessengerPeople) ideal for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Cursor

Sinch Q2 Growth Led by Americas as AI Partnerships and Leadership Changes Reshape Strategy

Sinch reported a 6% organic net sales growth in Q2, driven by strong performance in the Americas. The company entered a partnership with AI tool provider Cursor and secured multiple marquee customer ...wins. Sinch is positioning itself as a leading communications infrastructure provider for businesses adopting AI at scale, with industry recognition from Gartner, IDC, and Adobe.

Read on →
 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

Read on →
 

SWETI Marketing - Marketing And Advertising - Small

USA

Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could handle high-volume campaigns and provide detailed analytics. Sinch en...abled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.

Read more →
 

Oz Hair and Beauty - Retail - Medium

Sydney, Australia

Sinch Engage helped Oz Hair and Beauty boost customer engagement with targeted SMS campaigns. The retailer achieved a 38x ROI and a 12% click-through rate using personalized, two-way messaging. Integ...ration with Shopify enabled automated abandoned cart reminders, driving a 13% conversion rate. Customers received tailored product recommendations and promotions via SMS. Oz Hair and Beauty connected online and in-store experiences for seamless shopping.

Read more →
 

Clarins - Retail - Large

Paris, France

Clarins used Sinch's RCS messaging to boost holiday campaign engagement. The RCS messages achieved a 79% read rate and a 22% click-through rate. This was 2.5 times higher than their Rich SMS campaign...s. Clarins also saw three times more redirections than with Rich SMS. The company is now refining its RCS strategy for future campaigns.

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Courir - Retail - Large

Paris, France

Courir used Sinch's messaging solutions to boost sales and customer engagement. They ran campaigns on WhatsApp, Rich SMS, and RCS. The WhatsApp holiday campaign saw a 66% opt-in rate and 91% particip...ation. RCS campaigns delivered a 137% ROI and tripled campaign revenue compared to previous methods. Courir now plans to expand RCS use and integrate loyalty features for even better results.

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lightning

Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management

Sinch Engage (formerly MessengerPeople) Competitors

Sinch Engage (formerly MessengerPeople) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for Sinch Engage (formerly MessengerPeople)

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch Engage (formerly MessengerPeople)

Sinch AB News

Company

MessageMedia rebrands as Sinch Engage in Australia

MessageMedia is rebranding to Sinch Engage in Australia, aligning with Sinch's global network and AI capabilities. The rebrand aims to enhance customer engagement strategies by integrating local support with global resources. Existing products and services remain unchanged, ensuring continuity in SMS, MMS, and WhatsApp capabilities while introducing new channels like Rich Communication Services (RCS).

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Company

Sinch rebrands MessageMedia as Sinch Engage in Australia

Sinch has rebranded its MessageMedia platform as Sinch Engage in Australia. The rebranding will not affect existing customers, as the platform will continue to offer SMS, MMS, WhatsApp, and local support without changes to products or pricing.

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Product

Sinch Launches Agent Tools to Help Developers Build AI-Powered Communication Applications

Sinch has launched Agent Tools, a suite designed to aid developers in building AI-powered communication applications. The tools integrate with popular development environments like Visual Studio Code and JetBrains, supporting AI-assisted coding tools such as GitHub Copilot and ChatGPT. Features include Simulator Mode for testing integrations without live API calls, enhancing the developer experience with Sinch's platform.

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Product

Sinch Launches Agent Tools to Bring AI Coding Assistants Directly into ...

Sinch has launched Agent Tools, a developer toolkit that integrates its communications platform with popular IDEs and AI coding assistants like VS Code, JetBrains, GitHub Copilot, and ChatGPT Desktop. This integration allows developers to build, test, and deploy applications using Sinch's infrastructure directly within their coding environments, enhancing AI-assisted software development workflows.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO