Sinch Engage (formerly MessengerPeople) Overview
MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.
Use Cases
Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).
Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data
Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.
Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like...." Peer review by Roger J, Customer Marketing Consultant
Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.
Popular Business Setting
for Sinch Engage (formerly MessengerPeople)
Top Industries
- Health, Wellness and Fitness
Popular in
- Enterprise
- Mid Market
- Small Business
Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.
Sinch Engage (formerly MessengerPeople) Customer wins, Customer success stories, Case studies
What Are the key features of Sinch Engage (formerly MessengerPeople) for Communication Management?
How does Sinch Engage (formerly MessengerPeople) address your Engagement Management Challenges?
What makes Sinch Engage (formerly MessengerPeople) ideal for Measuring Customer Satisfaction?
11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Sinch Facilitates RCS Business Messaging Expansion with Three united kingdom and Virgin Media O2
Read more →EasyPark Group - Consumer Apps
Read more →AAA - Automotive
Read more →Picard - Retail
Read more →FirstBank - Financial Services
Read more →Moet Ik Naar De Dokter (MINDD) - Healthcare
Read more →
Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management
Sinch Engage (formerly MessengerPeople) Competitors
Sinch Engage (formerly MessengerPeople) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for Sinch Engage (formerly MessengerPeople)
Overall Risk Meter
Top Failure Risks for Sinch Engage (formerly MessengerPeople)
Sinch AB News
Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage
Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for personalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.
Singaporeans embrace AI convenience but still demand the human touch: Sinch | e27
Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% prefer it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.
Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS - CXOToday.com
Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.
Sinch ranks #1 in two of the 2025 Gartner Critical Capabilities Use Cases for CPaaS
Sinch achieved the top ranking in two use cases, Multinational Organizations and Video, in the 2025 Gartner Critical Capabilities for CPaaS report. This recognition highlights Sinch's comprehensive platform capabilities, including global network coverage, real-time video calling, and compliance with global telecom regulations. Sinch's innovations such as Sinch AI and enhanced Sinch Engage platform further demonstrate its leadership in customer communications.
Sinch AB Profile
Company Name
Sinch AB
Company Website
https://www.sinch.com/HQ Location
Lindhagensgatan 74 112 18 Stockholm Sweden
Employees
251-500
Social
Financials
IPO
