Customer stories

Product Business Settings

Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness industry and is widely used by Enterprise, Mid Market, and Small Business.

Sinch Engage (formerly MessengerPeople) Product Overview

MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.

How satisfied the customers are with Sinch Engage (formerly MessengerPeople) use-cases

Reviews

"...It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like...." Peer review by Roger J, Customer Marketing Consultant

Sinch Engage (formerly MessengerPeople) Customer Insights, Testimonials and Case Studies

 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

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Citadium - Retail

Sinch Rich SMS helped Citadium boost Black Friday loyalty. The French retail brand used a gamified SMS campaign for its "Planet C" loyalty members. The campaign achieved a 16% click-through rate and ...an 83% reactivity rate. 87% of users moved from the landing page to the main site. Citadium saw higher engagement and a stronger brand identity. The partnership with Sinch was smooth and rewarding.

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Bizbike - Sports

Chatlayer.ai helped Bizbike automate customer support. The chatbot answered simple questions and handled requests. Bizbike saved over 40 hours per month. Service costs dropped by 70%. NPS score went ...up by more than 4 points. The bot managed 54,000 messages in two months. Bizbike improved customer service and cut costs with AI automation.

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Global Mobile - Information Technology And Services

Sinch SMS helped Global Mobile launch TXT2VOTE, a secure mobile voting platform. The solution used 2-way SMS and branded short codes to let citizens vote by phone. Voter engagement and participation ...rates reached 63-72% in Colorado, Utah, and Michigan. 9 out of 10 users preferred text voting over mail. Global Mobile received 2 patents for TXT2VOTE and has worked with Sinch for over 15 years.

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EasyPark Group - Information Technology And Services

Sinch SMS Verification helped EasyPark Group secure app logins and send real-time parking notifications. EasyPark needed a reliable way to verify users and keep them informed about parking. After swi...tching to Sinch, they saw a 7% increase in conversion rates. SMS delivery and communication reliability improved. Support cases and errors dropped sharply. EasyPark now covers 3,200 cities and operates in 22 countries.

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Yespark - Information Technology And Services

Sinch Flash Call Verification helps Yespark deliver a fast, secure, and fully digital parking rental experience. Yespark needed a simple way to verify users and open parking doors through their app. ...Sinch enabled 99% successful verification calls, supporting over 40,000 parking spots. The solution made city parking easy and reliable for drivers in France, Italy, and the Netherlands. Yespark recommends Sinch for companies with large telecommunication needs.

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lightning

Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management

Sinch Engage (formerly MessengerPeople) Competitors

Sinch Engage (formerly MessengerPeople) Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for Sinch Engage (formerly MessengerPeople)

Overall Risk Meter

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Top Failure Risks for Sinch Engage (formerly MessengerPeople)

Sinch AB News

Product
 

Sinch Unveils Voice Relay for AI-Powered Voice Interactions

Sinch has introduced Voice Relay, an early access feature for its Enterprise Voice platform, enabling AI-powered voice interactions by connecting text-based AI agents to live phone calls. This innovation streamlines AI integration into voice communications, enhancing fraud protection and global reach, and allowing enterprises to automate routine calls and improve customer engagement.

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Product
 

Sinch Launches Voice Relay for Real-Time AI Calls

Sinch has launched Voice Relay, a new technology that allows AI agents to participate in real-time phone conversations via Sinchs global voice network. Announced at the Enterprise Connect conference, this solution integrates text-based AI agents with phone conversations, overcoming latency and telecom infrastructure challenges. Enhancements to Sinchs Enterprise Voice solution include AI-ready infrastructure, enhanced security, and expanded network capacity, aiming to improve customer interactions across voice, messaging, and email.

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Product
 

Sinch introduces agentic conversations to power enterprise AI engagement

Sinch has launched agentic conversations to enhance enterprise AI engagement. This new feature aims to improve customer interactions by leveraging advanced AI capabilities, positioning Sinch as a leader in communication APIs.

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Product
 

How Sinch's AI-Powered Voice Relay Launch At Sinch (OM:SINCH) Has ...

Sinch launched its AI-powered Voice Relay at Enterprise Connect, enhancing AI-driven customer communications by integrating text-based AI agents with live phone calls. This innovation aims to position Sinch as a core infrastructure provider for large-scale AI-powered interactions, potentially influencing its investment narrative and execution risks.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

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Financials

IPO