Sinch Engage (formerly MessengerPeople) Overview

MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.

Use Cases

Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).

Other use cases:

  • Measuring Customer Satisfaction
  • Contact List Management
  • Training & Onboarding
  • Cross Selling
  • Contract Management
  • Customer Case Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).

Other priorities:

  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.

Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system...." Peer review

Sinch Engage (formerly MessengerPeople), Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.

Popular Business Setting

for Sinch Engage (formerly MessengerPeople)

Top Industries

  • Health, Wellness and Fitness

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.

Sinch Engage (formerly MessengerPeople) Customer wins, Customer success stories, Case studies

What makes Sinch Engage (formerly MessengerPeople) ideal for Communication Management?

What makes Sinch Engage (formerly MessengerPeople) ideal for Engagement Management?

How can Sinch Engage (formerly MessengerPeople) enhance your Measuring Customer Satisfaction process?

11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Sinch Facilitates RCS Business Messaging Expansion with Three united kingdom and Virgin Media O2

Sinch expands RCS business messaging with Three UK and Virgin Media O2.

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Milan Laser Hair Removal - Health, Wellness And Fitness

Sinch Engage helped Milan Laser Hair Removal automate customer communications as they expanded rapidly. The company integrated Sinch Engage with Salesforce to send over 3,000 SMS messages daily. This... led to a 50% average response rate and saved accounts payable staff 2 hours each day. The automation improved customer satisfaction and streamlined payment and onboarding processes. Milan Laser now supports growth with efficient, automated messaging.

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Micromania-Zing - Retail

Sinch RCS messaging helped Micromania-Zing boost brand visibility and customer engagement. The company wanted to increase interaction, simplify transactions, and improve the customer experience. With... Sinch's RCS, they saw an 86% higher read rate than newsletters and a 120% higher redirection rate to their website. Click rates were 7 times higher compared to Rich SMS. RCS also doubled their brand visibility. The solution made communication seamless and more effective for the retail brand.

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METRO Deutschland - Food & Beverages

Sinch Engage helped METRO Deutschland use WhatsApp to send weekly offers. METRO wanted to reach more retailers and boost offer visibility. They launched a WhatsApp newsletter with automated customer ...identity verification. METRO gained 5 times more subscribers than their target in the first year. They achieved a 99.7% retention rate. Customer loyalty and engagement increased.

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Marquis Software - Government Administration

Sinch Engage helped Marquis Software cut parolee no-shows with automated SMS reminders. Missed appointments dropped, and staff worked more efficiently. Officers and clients communicated better. Marqu...is Software quickly integrated Sinch Engage and now plans to expand SMS use. The solution improved appointment attendance and productivity.

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Marigold - Information Technology And Services

Sinch Conversation API helps Marigold deliver fast, compliant mobile messaging in over 75 countries. Marigold needed reliable, cross-channel communication for global brands. Sinch provided global rea...ch, low latency, and easy integration. Marigold now sends high-speed, compliant messages worldwide, supporting sensitive use cases like banking and onboarding. The partnership ensures strong deliverability and compliance across multiple markets.

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lightning

Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management

Sinch Engage (formerly MessengerPeople) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for Sinch Engage (formerly MessengerPeople)

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch Engage (formerly MessengerPeople)

Sinch AB News

Financial

Sinch AB Reports Improved Profitability and Growth - TipRanks.com

Sinch AB reported its Q3 2025 earnings, highlighting improved profitability and strategic growth initiatives. The company achieved a 5% organic increase in gross profit to SEK 2,318 million and an 8% organic growth in adjusted EBITDA to SEK 915 million. Sinch reduced its loss after tax significantly, emphasizing its focus on AI-driven platform expansion and full RCS coverage in the US to maintain its leadership in the CPaaS sector.

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Product

Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage

Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for personalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.

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Product

Singaporeans embrace AI convenience but still demand the human touch: Sinch | e27

Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% prefer it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.

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Awards

Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS - CXOToday.com

Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

IPO