Mews Overview

Mews PMS streamlines hospitality operations through its cloud-native platform, enhancing both revenue management and guest experiences. Designed for hotels, hostels, serviced apartments, and hybrid accommodations, Mews automates key processes, allowing staff to focus on delivering exceptional service. Over 12,500 customers trust Mews for its ability to simplify complex operations. The system's automation capabilities directly contribute to increased revenue, making it a preferred choice for hoteliers seeking efficiency and growth. Mews PMS stands out for its adaptability across various hospitality sectors, ensuring a seamless integration into diverse operational environments.

Use Cases

Customers recommend Revenue Cycle Management, Touchpoint Management, Channel Management, as the business use cases that they have been most satisfied with while using Mews.

Other use cases:

  • Onboarding
  • Social Media Analytics
  • Competitive Intelligence
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Upselling
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Mews.

Other priorities:

  • Scale Best Practices
  • Acquire Customers
  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Mews Use-Cases and Business Priorities: Customer Satisfaction Data

Mews works with different mediums / channels such as Mobile. Mobile App. and Video.

Mews's features include Personalization, Dashboard, and Recording. and Mews support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Mews analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Pros: 1)Save money using online tools (online check -in/out, online payments etc 2)sell more using integrations with channel managers and revenue managers 3)Guest satisfaction with Navigator application as a mobile concierge 4)Great support..." Peer review by Vicky B., Sales Executive

Peer review evidence (same sources as the product rating summary)

"...This provides accurate revenue data and allows the Revenue Manager to easily compare current results to past performance, and perform effective forecasting. ..." The Dylan Amsterdam customer story
"...In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions)...." Peer review by Georg G., Manager, Hospitality
"...In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions)...." Peer review by Georg G., Manager, Hospitality

Mews, Chargebee Subscription Management, ChargeOver, Workiva, Podia, etc., all belong to a category of solutions that help Revenue Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mews PMS, a cloud-native system, automates tasks to enhance revenue and guest experiences. This innovative platform revolutionizes hospitality management.

Popular Business Setting

for Mews

Top Industries

  • Hospitality
  • Real Estate

Popular in

  • Small Business
  • Mid Market

Mews is popular in Hospitality, and Real Estate, and is widely used by Small Business, and Mid Market,

Mews Customer wins, Customer success stories, Case studies

How does Mews facilitate Revenue Cycle Management?

What makes Mews ideal for Touchpoint Management?

How efficiently Does Mews manage your Channel Management?

How does Mews facilitate Onboarding?

How can Mews enhance your Social Media Analytics process?

11 buyers and buying teams have used Cuspera to assess how well Mews solved their Revenue Management needs. Cuspera uses 681 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

 

Resorts of Ontario - Hospitality - Medium

Mews Achieves Top Preferred PMS Supplier Status for Resorts of Ontario in 2026

Canada

Mews has been named the preferred property management system supplier for Resorts of Ontario, allowing over 100 member resorts to adopt Mews' cloud-native platform. This partnership aims to modernize... operations, automate reservations, and enhance guest experiences, addressing the underserved independent resort segment in hospitality technology.

Read on →
 

Hostelling International - Hospitality - Large

Mews brings modern hospitality technology to the world's largest hostel ...

London, UK

Mews has partnered with Hostelling International to provide its cloud-native hospitality operating system to the network's member hostels globally. This collaboration aims to modernize operations and... enhance guest experiences, offering a unified technology foundation for Hostelling International's digital transformation.

Read on →
 

Aluna Resort Tulum - Hospitality - Small

Aluna Resort Tulum rebuilds its entire operation on Mews to become a ...

Tulum, Mexico

Aluna Resort Tulum has adopted Mews' cloud-native platform to transform its operations into a technology-led boutique hotel. The resort, previously affiliated with Kimpton/IHG, has rebuilt its tech s...tack with Mews to automate processes, enhance guest experiences, and explore AI-driven engagement. This transition positions Aluna as a leader in technological advancement among boutique hotels in Tulum.

Read on →
 

Sun & Ski Inn and Suites - Hospitality - Small

Stowe, USA

Mews PMS helped Sun & Ski Inn and Suites modernize hotel operations. The property achieved a 25% guest check-in rate via Mews Kiosk, cutting average check-in time to four minutes. Mews Payments reduc...ed manual errors and made payment processing reliable. Centralized rate and channel management automated distribution across OTAs, reducing errors. Staff and guests both enjoy a smoother, more efficient experience.

 

Best Western Hotel Danderyd - Hospitality - Small

Stockholm, Sweden

Mews helped Best Western Hotel Danderyd automate hotel operations and improve guest service. The hotel replaced its legacy PMS with Mews, centralizing reservations, payments, and reporting. Staff saw... a 70% reduction in manual payment handling and 30–40% faster check-in and check-out. Automation freed up time for staff to focus on guests, reducing errors and stress. Mews integrated with BWH Hotels’ systems, ensuring accurate loyalty data and smooth operations.

 

welcome hotels Switzerland - Hospitality - Small

Zurich, Switzerland

Mews helped welcome hotels Switzerland speed up onboarding for two Zurich hotels, going live in just one week each. The cloud-native platform reduced admin work for staff and gave guests more check-i...n options, including online and kiosk. Guests spent an average of €51 extra through online check-in upsells. The hotels saw a 9% increase in RevPAR from January to May 2023 compared to the same period in 2019. Staff and guests both benefited from easier processes and more choices during their stay.

Mews innovation session

Video Thumbnail

Frequently Asked Questions(FAQ)

for Mews

What is Mews used for?

Mews is a Revenue Management Software mainly used by its customers to Increase Sales & Revenue and Build Brand Awareness by Revenue Cycle Management, Touchpoint Management and Channel Management .

What are the top features of Mews?

Personalization, Dashboard and Recording are some of the top features of Mews.

Who uses Mews?

Mews is used by Hospitality, Real Estate among other industries.

What are Mews alternatives?

Chargebee Subscription Management, ChargeOver, Workiva and Podia are popular alternatives for Mews.

Where is Mews located?

Mews is headquartered at Namestí I. P. Pavlova 5, Prague, Vinohrady 120 00, CZ.
lightning

Peers used Mews for revenue cycle management and touchpoint management

Mews Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.27/5

Read Reviews (1)
Custom Reports

4.76/5

Read Reviews (88)
Analytics

4.73/5

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.27/5

Read Reviews (1)
Custom Reports

4.76/5

Read Reviews (88)
Analytics

4.73/5

Read Reviews (37)

Software Failure Risk Guidance

?

for Mews

Overall Risk Meter

Low Medium High

Top Failure Risks for Mews

Mews Systems News

Awards

Mews Recognized as Leader in IDC MarketScape for Hospitality Revenue Management

Mews has been recognized as a Leader in the 2026 IDC MarketScape for Worldwide Revenue Management Systems in Hospitality. This recognition highlights Mews' integrated platform offering native property management, revenue management, and business intelligence without third-party dependencies. The system supports automated pricing and rate strategy setting, enhancing customer acquisition and retention in the hospitality sector.

Partnership

In an industry-first collaboration, Mews and Uber bring ride booking inside the hotel operating system

Mews and Uber have formed a strategic partnership to integrate ride booking directly into the Mews hospitality operating system. This collaboration allows hotels to offer Uber rides as part of the guest experience, enabling seamless ride requests, real-time tracking, and integrated billing within the Mews platform. The integration aims to enhance guest satisfaction and generate additional revenue for hotels.

Partnership

Mews and SiteMinder Pioneer Native Best-In-Class Distribution Inside the Hotel Operating System

Mews and SiteMinder have partnered to integrate SiteMinder's distribution capabilities into the Mews Operating System, creating a seamless hotel management solution. This integration allows hotels to manage operations and distribution from a single platform, enhancing efficiency and potentially increasing revenue. The collaboration leverages AI and API-level integration to streamline hotel workflows and improve speed-to-market.

Partnership

Mews and Uber Partner to Integrate Ride Booking into Hotel Operating System

Mews and Uber have partnered to integrate ride booking, real-time tracking, and billing into the Mews platform. This collaboration aims to streamline front desk operations and boost ancillary revenue for hotels by enabling seamless ride requests and payments. A pilot launch is planned for later this year, positioning Mews as a leader in enhancing guest experiences in the hospitality sector.

Mews Systems Profile

Company Name

Mews Systems

Company Website

https://www.mews.com/en

HQ Location

Namestí I. P. Pavlova 5, Prague, Vinohrady 120 00, CZ

Employees

251-500

Social

Financials

SERIES C