MiCloud Connect CX: Use-Cases, Insights and Reviews | 2024 Cuspera

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Hosted Cloud Call Center Software & Tools - MiCloud ... - Mitel

MiCloud Connect CX Overview

MiCloud Connect CX consolidates communications tools into one cloud-based application. It enhances customer experience for businesses.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using MiCloud Connect CX.

Other use cases:

Proposal & Quote Management
Coaching
Social Media Analytics

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using MiCloud Connect CX.

Other priorities:

See all business priorities See less business priorities

MiCloud Connect CX Use-Cases and Business Priorities: Customer Satisfaction Data

MiCloud Connect CX works with different mediums / channels such as Phone Calls,

Reviews

"...Works well in call center professions. ...." Peer review by Verified Reviewer, Consumer Services

Popular Business Setting

for MiCloud Connect CX

Top Industries

Hospital & Health Care
Utilities
Consumer Services

Popular in

Mid Market
Small Business

MiCloud Connect CX is popular in Hospital & Health Care, Utilities, and Consumer Services and is widely used by Mid Market, and Small Business,

Comprehensive Insights on MiCloud Connect CX Use Cases

What makes MiCloud Connect CX ideal for Engaging And Following Up?

How does MiCloud Connect CX address your Helpdesk Management Challenges?

What Are the key features of MiCloud Connect CX for Measuring Customer Satisfaction?

How does MiCloud Connect CX facilitate Proposal & Quote Management?

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Aloft Palm Jumeirah Hotel Hospitality	Hospitality	CASE STUDY Aloft Palm Jumeirah Hotel Aloft Palm Jumeirah Hotel in Dubai implemented a Mitel MiVoice Business solution, resulting in a 25% reduction in operational costs and improved customer satisfaction. Read More
H1 Communication AB Telecommunications	Telecommunications	CASE STUDY H1 Communication AB H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution. Read More
United Service Organizations (USO) Non-Profit Organization Management	Non-Profit Organization Management	CASE STUDY United Service Organizations (USO) United Service Organizations (USO) improved customer service and increased call volume by 40% with Mitel's communication solution. Read More

MiCloud Connect CX Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.54/5 ★ Read Reviews (4)
Custom Reports	4.04/5 ★ Read Reviews (6)
Analytics	3.58/5 ★ Read Reviews (7)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.54/5 ★ Read Reviews (4)
Custom Reports	4.04/5 ★ Read Reviews (6)
Analytics	3.58/5 ★ Read Reviews (7)

Software Failure Risk Guidance

for MiCloud Connect CX

Top Failure Risks for MiCloud Connect CX

Mitel News

Zoom and Mitel team to meet enterprise demand for AI unified comms

Zoom and Mitel collaborate to enhance AI-driven unified communications for enterprises.

18/09/2024 - source

Zoom and Mitel announce strategic partnership to deliver differentiated AI - first hybrid communications and collaboration solution for enterprises worldwide

Zoom and Mitel form a strategic partnership to deliver AI-driven hybrid communication solutions for enterprises globally.

17/09/2024 - source

Mitel Profile

Company Name

Mitel

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Financials

M&A