Mitel Contact Center Overview

This is a summary of the comprehensive capabilities and benefits of Mitel Contact Center based on over 12 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Mitel Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Mitel Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Mitel Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.

Mitel Contact Center supports business activities such as:

  • Engagement Management
  • Helpdesk Management

It can help manage these activities if you use Phone Calls for these needs.

Mitel Contact Center Reviews

11 buyers and buying teams have used Cuspera to assess how well Mitel Contact Center solved their Contact Center Software needs. Cuspera uses 12 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Use Cases

Peers recommend Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Mitel Contact Center.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.08/5 ★

Read Reviews (3)

"...Those experiences empower customers to engage with you on their terms while optimizing your workforce. ..." Call Center & Contact Center Applications for Businesses
engaging and following up

3.68/5 ★

Read Reviews (1)

"...Those experiences empower customers to engage with you on their terms while optimizing your workforce. ..."
Helpdesk Management with Phone Calls

3.60/5 ★

Read Reviews (2)

"...Mitel's call center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences...." Call Center & Contact Center Applications for Businesses
PEER EXPERIENCES
Engagement Management

4.08/5 ★

Read Reviews (3)

"...Those experiences empower customers to engage with you on their terms while optimizing your workforce. ..." Call Center & Contact Center Applications for Businesses
engaging and following up

4.08/5 ★

Read Reviews (1)

Helpdesk Management with Phone Calls

3.60/5 ★

Read Reviews (2)

"...Mitel's call center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences...." Call Center & Contact Center Applications for Businesses

Case Studies

COMPANY CASE STUDIES
Mitel Contact Center case study

Chervon
CASE STUDY Chervon

Chervon, a power tool manufacturer, reduced call center wait times by 50% and improved customer satisfaction using Mitel's communication solutions.

Read More
Mitel Contact Center case study

Elinger Riggs Insurance
CASE STUDY Elinger Riggs Insurance

Elinger Riggs Insurance, a national insurance broker, reduced call handling time by 40% and increased agent productivity by 30% using Mitel MiVoice Business.

Read More
Mitel Contact Center case study

H1 Communication AB
CASE STUDY H1 Communication AB

H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution.

Read More

Based on peer insights

Cuspera recommends Mitel Contact Center for

Use Cases Engagement Management , Helpdesk Management
Medium Phone Calls

IT and Other Capabilities

for Mitel Contact Center

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.93/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.93/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Mitel Contact Center

Top Failure Risks for Mitel Contact Center

Vendor Profile Details

Company Name

Mitel

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Linkedin Twitter

Financials

M&A