Mitel Contact Center Overview
Here’s the scoop on Mitel Contact Center! We've gathered over 12 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Mitel Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Mitel Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Mitel Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Mitel Contact Center supports business activities such as:
- Engagement Management
- Helpdesk Management
It can help manage these activities if you use Phone Calls for these needs.
Mitel Contact Center Reviews
11 buyers and buying teams have used Cuspera to assess how well Mitel Contact Center solved their Contact Center Software needs. Cuspera uses 12 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Mitel Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.08/5 ★ |
"...Those experiences empower customers to engage with you on their terms while optimizing your workforce. ..." Call Center & Contact Center Applications for Businesses |
| engaging and following up |
3.68/5 ★ |
"...Those experiences empower customers to engage with you on their terms while optimizing your workforce. ..." Call Center & Contact Center Applications for Businesses |
| Helpdesk Management with Phone Calls |
3.60/5 ★ |
"...Mitel's call center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences...." Call Center & Contact Center Applications for Businesses |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.08/5 ★ |
"...Those experiences empower customers to engage with you on their terms while optimizing your workforce. ..." Call Center & Contact Center Applications for Businesses |
|
| engaging and following up |
4.08/5 ★ |
| Helpdesk Management with Phone Calls |
3.60/5 ★ |
"...Mitel's call center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences...." Call Center & Contact Center Applications for Businesses |
|
IT and Other Capabilities
for Mitel Contact Center
- Low
- Medium
- High
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| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
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| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
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| Custom Reports | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (1) |
Software Failure Risk Guidance
?for Mitel Contact Center
Top Failure Risks for Mitel Contact Center
Vendor Profile Details
Company Name
Mitel
Company Website
https://www.mitel.com/HQ Location
Kanata, Ontario
Employees
1001-5000
Social
Financials
M&A
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