MiContact Center Business Overview
MiContact Center Business enables customer interactions via preferred devices and media. Agents and supervisors receive tools for managing omnichannel customer journeys.
Use Cases
Customers recommend Engagement Management, Workflow Management, Call Recording, as the business use cases that they have been most satisfied with while using MiContact Center Business.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MiContact Center Business.
MiContact Center Business Use-Cases and Business Priorities: Customer Satisfaction Data
MiContact Center Business works with different mediums / channels such as Chat. Text SMS. and Phone Calls.
Reviews
"...MiContact Center Solidus helps buisnesses of all sizes serve their customers while managing employee productivity and controlling operational costs...." Peer review
MiContact Center Business, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for MiContact Center Business
Top Industries
- Internet
Popular in
- Mid Market
MiContact Center Business is popular in Internet, and is widely used by Mid Market,
Comprehensive Insights on MiContact Center Business Use Cases
How efficiently Does MiContact Center Business manage your Engagement Management?
How does MiContact Center Business facilitate Workflow Management?
Case Studies
CASE STUDY Elinger Riggs Insurance
CASE STUDY United Service Organizations (USO)
CASE STUDY H1 Communication AB
CASE STUDY Chervon
CASE STUDY Aloft Palm Jumeirah Hotel
MiContact Center Business Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for MiContact Center Business
Top Failure Risks for MiContact Center Business
Mitel Networks Corporation News
Mitel CX Named "Overall Customer Support Solution of the Year" In 2025 RemoteTech Breakthrough Awards Program
Mitel CX has been named "Overall Customer Support Solution of the Year" at the 2025 RemoteTech Breakthrough Awards. This recognition highlights Mitel's AI-powered customer experience platform, which delivers advanced omnichannel support and automation for businesses seeking to enhance customer engagement and operational efficiency. The award underscores Mitel's leadership in unified communications and customer support technology.
Gijima partners with Mitel to transform business communications across SA and beyond | ITWeb
Gijima and Mitel have announced a strategic partnership to deliver advanced business communications and contact center solutions across South Africa and Africa. The collaboration leverages Mitels unified communications technology and Gijimas IT expertise to help businesses improve productivity and adapt to digital transformation.
Mitel Networks Inc : Mitel and L - SPARK Launch Unified Communications Accelerator to Advance Next - Generation Innovations That Drive Engagement and Productivity for Modern Workforces
Mitel and L-SPARK have launched a Unified Communications Accelerator to promote innovations that enhance engagement and productivity for modern workforces.
Mitel and L-SPARK Launch Unified Communications Accelerator to Advance Next-Generation Innovations That Drive Engagement and Productivity for Modern Workforces - Business Wire
Mitel and L-SPARK launched the Mitel Unified Communications Accelerator, a program connecting early-stage AI, IoT, and AR/VR startups with Mitels unified communications platform. The initiative targets innovation for sectors like healthcare, retail, and hospitality, enabling new applications and services to integrate with Mitel solutions and drive workforce engagement and productivity.
Mitel Networks Corporation Profile
Company Name
Mitel Networks Corporation
Company Website
https://www.mitel.com/HQ Location
Kanata, Ontario
Employees
1001-5000
Social
Financials
M&A
