MiContact Center Business Overview

MiContact Center Business enables customer interactions via preferred devices and media. Agents and supervisors receive tools for managing omnichannel customer journeys.

Use Cases

Customers recommend Engagement Management, Workflow Management, Call Recording, as the business use cases that they have been most satisfied with while using MiContact Center Business.

Other use cases:

  • Helpdesk Management
  • Products & Pricelist Management
  • Advocacy Management
  • Generation Of New Leads
  • Customer Case Management
  • Rating And Review Management
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MiContact Center Business.

Other priorities:

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MiContact Center Business Use-Cases and Business Priorities: Customer Satisfaction Data

MiContact Center Business works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Reviews

"...MiContact Center Solidus helps buisnesses of all sizes serve their customers while managing employee productivity and controlling operational costs...." Peer review

MiContact Center Business, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MiContact Center Business

Top Industries

  • Internet

Popular in

  • Mid Market

MiContact Center Business is popular in Internet, and is widely used by Mid Market,

Comprehensive Insights on MiContact Center Business Use Cases

How can MiContact Center Business optimize your Engagement Management Workflow?

How can MiContact Center Business enhance your Workflow Management process?

Case Studies

Non-Profit Organization Management

CASE STUDY United Service Organizations (USO)

United Service Organizations (USO) improved customer service and increased call volume by 40% with Mitel's communication solution.

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Insurance

CASE STUDY Elinger Riggs Insurance

Elinger Riggs Insurance, a national insurance broker, reduced call handling time by 40% and increased agent productivity by 30% using Mitel MiVoice Business.

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Hospitality

CASE STUDY Lenkerhof Hotel and Gourmet Spa Resort

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

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Education

CASE STUDY Binghamton University

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

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Telecommunications

CASE STUDY H1 Communication AB

H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution.

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Government Administration

CASE STUDY City of Baltimore

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

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MiContact Center Business Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.24/5 ★

Read Reviews (3)
Custom Reports

3.13/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.24/5 ★

Read Reviews (3)
Custom Reports

3.13/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for MiContact Center Business

Top Failure Risks for MiContact Center Business

Mitel Networks Corporation News

Partnership

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

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Executive

Mitel Appoints Mike Robinson as CEO to Lead Next Phase of Hybrid Communications Transformation

Mitel has appointed Mike Robinson as the new CEO, succeeding Tarun Loomba. Robinson brings extensive telecom and infrastructure experience to lead Mitel's next phase of hybrid communications transformation. His focus will be on accelerating growth, enhancing financial discipline, and creating long-term customer value. Robinson's leadership aims to build on Mitel's strong foundation and continue its strategic focus on hybrid communications solutions.

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Partnership

Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator

Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and resources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.

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Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A