MiContact Center Business Overview
MiContact Center Business enables customer interactions via preferred devices and media. Agents and supervisors receive tools for managing omnichannel customer journeys.
Use Cases
Customers recommend Engagement Management, Workflow Management, Call Recording, as the business use cases that they have been most satisfied with while using MiContact Center Business.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MiContact Center Business.
MiContact Center Business Use-Cases and Business Priorities: Customer Satisfaction Data
MiContact Center Business works with different mediums / channels such as Chat. Text SMS. and Phone Calls.
Reviews
"...MiContact Center Solidus helps buisnesses of all sizes serve their customers while managing employee productivity and controlling operational costs...." Peer review
MiContact Center Business, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for MiContact Center Business
Top Industries
- Internet
Popular in
- Mid Market
MiContact Center Business is popular in Internet, and is widely used by Mid Market,
Comprehensive Insights on MiContact Center Business Use Cases
What Are the key features of MiContact Center Business for Engagement Management?
Why is MiContact Center Business the best choice for Workflow Management?
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Telecommunications
|
Telecommunications |
CASE STUDY H1 Communication ABRead More |
|
Non-Profit Organization Management
|
Non-Profit Organization Management |
CASE STUDY United Service Organizations (USO)Read More |
|
Hospitality
|
Hospitality |
CASE STUDY Aloft Palm Jumeirah HotelRead More |
MiContact Center Business Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for MiContact Center Business
Top Failure Risks for MiContact Center Business
Mitel News
Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX - Business Wire
Mitel has introduced a new AI-powered platform called Mitel CX to enhance customer experiences.
Mitel adds Critical Event Management Solution to its portfolio - Business Wire
Mitel has added a Critical Event Management Solution to its product offerings.
Mitel Launches Advanced AI-Powered Analytics Solution That Unlocks Deep Communication Insights To Enhance The Customer Experience - Business Wire
Mitel introduces a new AI-powered analytics tool to improve communication insights and enhance customer experiences.
Mitel Profile
Company Name
Mitel
Company Website
https://www.mitel.com/HQ Location
Kanata, Ontario
Employees
1001-5000
Social
Financials
M&A
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