MiContact Center Business Overview
MiContact Center Business enables customer interactions via preferred devices and media. Agents and supervisors receive tools for managing omnichannel customer journeys.
Use Cases
Customers recommend Engagement Management, Workflow Management, Call Recording, as the business use cases that they have been most satisfied with while using MiContact Center Business.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MiContact Center Business.
MiContact Center Business Use-Cases and Business Priorities: Customer Satisfaction Data
MiContact Center Business works with different mediums / channels such as Chat. Text SMS. and Phone Calls.
Reviews
"...MiContact Center Solidus helps buisnesses of all sizes serve their customers while managing employee productivity and controlling operational costs...." Peer review
MiContact Center Business, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for MiContact Center Business
Top Industries
- Internet
Popular in
- Mid Market
MiContact Center Business is popular in Internet, and is widely used by Mid Market,
Comprehensive Insights on MiContact Center Business Use Cases
How efficiently Does MiContact Center Business manage your Engagement Management?
What makes MiContact Center Business ideal for Workflow Management?
Case Studies
CASE STUDY H1 Communication AB
CASE STUDY United Service Organizations (USO)
CASE STUDY Elinger Riggs Insurance
CASE STUDY Binghamton University
CASE STUDY City of Baltimore
CASE STUDY Lenkerhof Hotel and Gourmet Spa Resort
MiContact Center Business Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (8) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for MiContact Center Business
Top Failure Risks for MiContact Center Business
Mitel Networks Corporation News
Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com
Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.
Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth
Mitel has launched a new global partner experience that unifies Mitel and Unify partner ecosystems. This initiative aims to support partners in growing with Mitel's hybrid communications strategy by offering a streamlined, scalable framework with integrated systems and harmonized incentives.
Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth - Business Wire
Mitel has launched an enhanced global partner experience, unifying the Mitel and Unify partner ecosystems into a single framework. The initiative streamlines partner tools, incentives, and systems to support growth in hybrid communications, unified communications, and contact center markets. Strategic investments include improved sales enablement, expanded marketing programs, and deeper customer engagement to help partners address AI adoption, data privacy, and business continuity challenges.
Mitel Emerges from Financial Restructuring, Significantly Reducing Debt and Poised to Drive Hybrid UC Leadership - FinancialContent
Mitel has completed a financial restructuring, eliminating $1.15 billion in debt. This positions the company with a stronger capital structure to focus on hybrid unified communications (UC) solutions. Mitel aims to advance its leadership in the UC market following this significant reduction in financial liabilities.
Mitel Networks Corporation Profile
Company Name
Mitel Networks Corporation
Company Website
https://www.mitel.com/HQ Location
Kanata, Ontario
Employees
1001-5000
Social
Financials
M&A