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Microsoft Dynamics 365 Field Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Microsoft Dynamics 365 Field Service
Brand: Microsoft Dynamics 365 Field Service
Rating: 3.94 (266 reviews)

3.94 5

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(266)

Field Service | Microsoft Dynamics 365

Failure Risk for Microsoft Dynamics 365 Field Service ?

Microsoft Dynamics 365 Field Service Overview

Microsoft Dynamics 365 Field Service offers self-service scheduling and real-time data integration. Automated service reminders and app integrations enhance efficiency.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 Field Service.

Other use cases:

Measuring Customer Satisfaction
Relationship Management
Contract Management
Lead Tracking
Trade Show Marketing
Engaging And Following Up
Proposal & Quote Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 Field Service.

Other priorities:

See all business priorities See less business priorities

Microsoft Dynamics 365 Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 Field Service works with different mediums / channels such as Video. Offline. and On Premises.

Reviews

"Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between... speed and quality" - Leon S

Microsoft Dynamics 365 Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365 Field Service

Top Industries

Education
Consumer Services
Computer Software

Popular in

Mid Market
Small Business
Large Enterprise

Microsoft Dynamics 365 Field Service is popular in Education, Consumer Services, and Computer Software and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Microsoft Dynamics 365 Field Service Use Cases

How efficiently Does Microsoft Dynamics 365 Field Service manage your Helpdesk Management?

How does Microsoft Dynamics 365 Field Service address your Collaboration Challenges?

What benefits does Microsoft Dynamics 365 Field Service offer for Workflow Management?

What benefits does Microsoft Dynamics 365 Field Service offer for Measuring Customer Satisfaction?

How can Microsoft Dynamics 365 Field Service optimize your Relationship Management Workflow?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 Field Service solved their Field Service Management needs. Cuspera uses 266 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Leon S Head of Business Process Optimisation Santam Insurance	Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S
Eric M Director of Enterprise Infrastructure G&J Pepsi	I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before. Testimonial By Eric M
Cliff R Consultant Phillips Corporation	It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R

CUSTOMERS	TESTIMONIALS
Leon S Head of Business Process Optimisation Santam Insurance	Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S
Eric M Director of Enterprise Infrastructure G&J Pepsi	I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before. Testimonial By Eric M
Cliff R Consultant Phillips Corporation	It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R

Case Studies

Non-Profit Organization Management

CASE STUDY St John Ambulance

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

Apparel & Fashion

CASE STUDY s.Oliver

Microsoft Advertising helped s.Oliver run a festive campaign called 'Celebrate Togetherness.' The challenge was to manage high ad volume and connect with a broad audience during a short 14-day peak s...eason. s.Oliver used online video ads and impression-based remarketing on Microsoft Advertising. The campaign achieved a 10% lower CPM and a 50x higher CTR than other platforms. Impression-based remarketing lists delivered a 27% conversion rate, compared to 21% for in-market audiences.

Information Technology and Services

CASE STUDY RelevanC

Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.

Hospitality

CASE STUDY Villa Finder

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

Consumer Electronics

CASE STUDY Samsung Electronics Germany

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

Retail

CASE STUDY Liverpool

Microsoft Advertising helped Liverpool, Mexico's largest department store chain, boost sales during their 'La Venta Nocturna' event. Liverpool used separate Search campaigns for Brand and Non-Brand t...actics and launched a detailed Performance Max campaign. These strategies increased online visibility and conversions. Liverpool generated over 128% revenue above their target. The campaigns delivered strong incremental revenue and return on ad spend.

Microsoft Dynamics 365 Finance Premium - Business performance planning and analytics

Peers used Microsoft Dynamics 365 Field Service for helpdesk management and collaboration

Microsoft Dynamics 365 Field Service Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	4.70/5 ★ Read Reviews (13)
Custom Reports	4.48/5 ★ Read Reviews (23)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	4.70/5 ★ Read Reviews (13)
Custom Reports	4.48/5 ★ Read Reviews (23)

Microsoft Dynamics 365 Field Service Integrations

Microsoft Dynamics 365 Field Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (18)

Data Import

3.90/5 ★

Read Reviews (40)

Few API Integrations for Microsoft Dynamics 365 Field Service

Software Failure Risk Guidance

for Microsoft Dynamics 365 Field Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365 Field Service

Microsoft Corporation News

Partnership 09/07/2025

Accenture and Microsoft Expand Collaboration on Gen-AI Powered Cyber Solutions

Accenture and Microsoft have expanded their collaboration to develop generative AI-driven cybersecurity solutions. This partnership aims to enhance cybersecurity operations, reduce costs, and improve resilience for clients like Nationwide. The collaboration focuses on SOC modernization, automated data protection, security-centric migration, and enhanced IAM, leveraging Microsoft's security technologies and Accenture's expertise.

Partnership 06/07/2025

Siemens enters collaboration with Microsoft to enhance IoT interoperability for buildings

Siemens and Microsoft have announced a collaboration to enhance IoT interoperability for buildings. This partnership will integrate Siemens' Building X platform with Microsoft Azure IoT Operations, utilizing open standards like W3C Thing Descriptions and OPC UA PubSub. The integration aims to reduce integration efforts by up to 80%, optimizing building operations and sustainability. The solution will be available in the second half of 2025.

Company 30/06/2025

"Using AI is no longer optional" Did Microsoft just make Copilot mandatory for its staff as a ...

Microsoft has mandated the use of AI tools, including GitHub Copilot, for all employees. An internal email from Julia Liuson, President of the Developer Division and GitHub, states that AI adoption is now a core expectation for every role and level at Microsoft. This move signals a company-wide push to embed AI into daily workflows and performance metrics.

Product 29/06/2025

Windows 12 Delayed as Microsoft Prepares Windows 11 25H2 Update | TechPowerUp

Microsoft has postponed the launch of Windows 12 and will instead release Windows 11 version 25H2 as its next major update in late 2025. The 25H2 update uses the same platform as 24H2, enabling a seamless upgrade through a small enablement package without a full reinstall. The initial 25H2 preview matches the features of the 24H2 Beta Channel.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO