Microsoft Dynamics 365 for Customer Service Overview
Microsoft Dynamics 365 for Customer Service uses generative AI and automation to enhance customer services. Agents are empowered to deliver improved customer experiences.
Use Cases
Customers recommend Engagement Management, Customer Case Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 for Customer Service.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 for Customer Service.
Microsoft Dynamics 365 for Customer Service Use-Cases and Business Priorities: Customer Satisfaction Data
Microsoft Dynamics 365 for Customer Service works with different mediums / channels such as Omnichannel. User Generated Content. and Blogs.
Microsoft Dynamics 365 for Customer Service's features include Personalization. and Microsoft Dynamics 365 for Customer Service support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Microsoft Dynamics 365 for Customer Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I would highly recommend this platform to those businesspersons who are looking for a Microsoft bundle that will offer the best custom reports and integrate with other Microsoft services at the same time such as SharePoint, Publisher, Excel, and OneNote...." Peer review by John N, Manager of Sales, Marketing and Advertising
Microsoft Dynamics 365 for Customer Service, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Microsoft Dynamics 365 for Customer Service
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Construction
Popular in
- Small Business
- Enterprise
- Large Enterprise
Microsoft Dynamics 365 for Customer Service is popular in Information Technology And Services, Marketing And Advertising, and Construction and is widely used by Small Business, Enterprise, and Large Enterprise.
Comprehensive Insights on Microsoft Dynamics 365 for Customer Service Use Cases
How can Microsoft Dynamics 365 for Customer Service optimize your Engagement Management Workflow?
How efficiently Does Microsoft Dynamics 365 for Customer Service manage your Customer Case Management?
Why is Microsoft Dynamics 365 for Customer Service the best choice for Sending & Publishing Communications?
What benefits does Microsoft Dynamics 365 for Customer Service offer for Proposal & Quote Management?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 for Customer Service solved their Help Desk needs. Cuspera uses 246 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
Dynamics 365 Customer Service Omnichannel Workshop
Peers used Microsoft Dynamics 365 for Customer Service for engagement management and customer case management
Microsoft Dynamics 365 for Customer Service Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (18) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (18) |
Microsoft Dynamics 365 for Customer Service Integrations
Microsoft Dynamics 365 for Customer Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Microsoft Dynamics 365 for Customer Service
Software Failure Risk Guidance
?for Microsoft Dynamics 365 for Customer Service
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365 for Customer Service
Microsoft Corporation News
Microsoft's Copilot AI will no longer help you pirate Windows 11 | PCWorld
Microsoft's Copilot AI will no longer assist users in pirating Windows 11, indicating a change in its functionality to prevent unauthorized software use.
Microsoft launches Dragon Copilot, AI voice assistant for healthcare - The Hindu
Microsoft has introduced Dragon Copilot, an AI voice assistant designed for the healthcare sector.
IT News Online - HKT partners with Microsoft Hong Kong to launch next - gen Teams Phone solution
HKT partners with Microsoft Hong Kong to launch Operator Connect, a Microsoft Teams Phone solution, becoming the first local telecom carrier in Hong Kong to offer this service, enhancing business communications with AI-powered call quality monitoring.
Microsoft Corporation Feeds
Analysis: What Microsoft's Q2 Says About Its Channel, AI, Cloud, DeepSeek - CRN
Microsoft's Q2 results show Azure's growth slowed to 31%, partly due to focus on AI. This impacted cloud revenue, missing Wall Street expectations by $300 million. Challenges are expected to continue into the next quarter.
Microsoft Corporation ( MSFT ): Strong AI - Driven Revenue Growth Expected in Upcoming Quarterly Report
Microsoft Corporation is expected to report strong AI-driven revenue growth in its upcoming quarterly report, according to Insider Monkey.
Microsoft announces quarterly earnings release date - Stories
Microsoft announces the date for its quarterly earnings release.
Microsoft Corporation Profile
Company Name
Microsoft Corporation
Company Website
https://www.microsoft.com/en-usYear Founded
1975
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
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