Microsoft Dynamics 365 for Customer Service Overview

Microsoft Dynamics 365 for Customer Service uses generative AI and automation to enhance customer services. Agents are empowered to deliver improved customer experiences.

Use Cases

Customers recommend Engagement Management, Customer Case Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 for Customer Service.

Other use cases:

  • Helpdesk Management
  • Proposal & Quote Management
  • Performance Management
  • Products & Pricelist Management
  • Contacts History
  • Knowledge Management
  • Customer Feedback Management
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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 for Customer Service.

Other priorities:

  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Acquire Customers
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Microsoft Dynamics 365 for Customer Service Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 for Customer Service works with different mediums / channels such as Omnichannel. User Generated Content. and Blogs.

Microsoft Dynamics 365 for Customer Service's features include Personalization. and Microsoft Dynamics 365 for Customer Service support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Microsoft Dynamics 365 for Customer Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We can update and close the quotes when won or lost...." Peer review by Leslie F

Microsoft Dynamics 365 for Customer Service, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365 for Customer Service

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Construction

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Microsoft Dynamics 365 for Customer Service is popular in Information Technology And Services, Marketing And Advertising, and Construction and is widely used by Small Business, Enterprise, and Large Enterprise.

Comprehensive Insights on Microsoft Dynamics 365 for Customer Service Use Cases

What makes Microsoft Dynamics 365 for Customer Service ideal for Engagement Management?

What Are the key features of Microsoft Dynamics 365 for Customer Service for Customer Case Management?

How does Microsoft Dynamics 365 for Customer Service address your Sending & Publishing Communications Challenges?

What Are the key features of Microsoft Dynamics 365 for Customer Service for Proposal & Quote Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 for Customer Service solved their Help Desk needs. Cuspera uses 246 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

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Dynamics 365 Customer Service Omnichannel Workshop

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Peers used Microsoft Dynamics 365 for Customer Service for engagement management and customer case management

Microsoft Dynamics 365 for Customer Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (14)
Custom Reports

4.10/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (5)
Analytics

4.54/5 ★

Read Reviews (14)
Custom Reports

4.10/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for Microsoft Dynamics 365 for Customer Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365 for Customer Service

Microsoft Corporation News

Delinea partners with Microsoft to ensure a seamless transition and continued security as Microsoft Entra Permissions Management retires.

Delinea partners with Microsoft to ensure a seamless transition and continued security as Microsoft Entra Permissions Management retires.

08/04/2025 - source

Microsoft's Copilot AI will no longer help you pirate Windows 11 | PCWorld

Microsoft's Copilot AI will no longer assist users in pirating Windows 11, indicating a change in its functionality to prevent unauthorized software use.

03/03/2025 - source

Microsoft launches Dragon Copilot, AI voice assistant for healthcare - The Hindu

Microsoft has introduced Dragon Copilot, an AI voice assistant designed for the healthcare sector.

03/03/2025 - source

Microsoft Corporation Feeds

Analysis: What Microsoft's Q2 Says About Its Channel, AI, Cloud, DeepSeek - CRN

Microsoft's Q2 results show Azure's growth slowed to 31%, partly due to focus on AI. This impacted cloud revenue, missing Wall Street expectations by $300 million. Challenges are expected to continue into the next quarter.

02/02/2025 - source

Microsoft Corporation ( MSFT ): Strong AI - Driven Revenue Growth Expected in Upcoming Quarterly Report

Microsoft Corporation is expected to report strong AI-driven revenue growth in its upcoming quarterly report, according to Insider Monkey.

26/01/2025 - source

Microsoft announces quarterly earnings release date - Stories

Microsoft announces the date for its quarterly earnings release.

08/01/2025 - source

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

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Financials

IPO