Microsoft Project Service Automation Overview

Microsoft Project Service Automation is now part of Dynamics 365 Project Operations. Teams can connect within a single application.

Use Cases

Customers recommend Helpdesk Management, Engaging And Following Up, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Microsoft Project Service Automation.

Other use cases:

  • Proposal & Quote Management
  • Products & Pricelist Management
  • Tracking & Monitoring Communications
  • Trust Management
  • Collaboration
  • Forecasting
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Microsoft Project Service Automation.

Other priorities:

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Microsoft Project Service Automation Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Project Service Automation works with different mediums / channels such as User Generated Content. and Blogs.

Reviews

"...Also, PSA ensures flexibility in the process of pricing one product or service for different valuations...." Peer review by john n, Construction Manager, Construction

Microsoft Project Service Automation, belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Project Service Automation

Top Industries

  • Research
  • Publishing
  • Construction

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Microsoft Project Service Automation is popular in Research, Publishing, and Construction and is widely used by Small Business, Large Enterprise, and Mid Market.

Microsoft Project Service Automation Customer wins, Customer success stories, Case studies

Why is Microsoft Project Service Automation the best choice for Engaging And Following Up?

 

University of South Carolina pioneers AI innovation with Microsoft 365 Copilot

The University of South Carolina has deployed Microsoft 365 Copilot to enhance efficiency and streamline operations across its campus. This AI-driven solution has saved faculty and students significa...nt time, with 84% reporting savings of 1-5 hours weekly. The initiative supports learning, teaching, and administrative tasks, while also preparing students for AI-driven workplaces through workshops and an AI Certificate Program.

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Colonial First State expands AI tools to boost service & advice

Colonial First State is enhancing its operations by implementing generative AI tools in partnership with Avanade and Microsoft. The initiatives include a GPT-4-powered chatbot, a Retrieval-Augmented ...Generation assistant, and a Feedback Analysis tool using Azure OpenAI and Microsoft Power BI. These tools aim to improve customer service and advisor support, with 75% of staff using Microsoft Copilot for Microsoft 365. The company plans to expand its AI Centre of Excellence for more complex use cases.

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PUMA makes tracks to cloud - based telephony on Microsoft Teams

PUMA is transitioning its telephony infrastructure to a cloud-based system using Microsoft Teams, facilitated by LoopUp. This move aims to replace legacy systems with a scalable, cost-effective voice... platform, enhancing global operations. Deployments have been completed in Australia and New Zealand, with further plans for the Asia-Pacific region. The initiative aligns with PUMA's shift to cloud-first collaboration tools.

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St John Ambulance - Non Profit Organization Management

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

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Villa Finder - Hospitality

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

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Samsung Electronics Germany - Consumer Electronics

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

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Microsoft Project Service Automation Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (4)
Analytics

3.62/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (4)
Analytics

3.62/5 ★

Read Reviews (4)

Microsoft Project Service Automation Integrations

Microsoft Project Service Automation integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.32/5 ★

Read Reviews (1)

Few API Integrations for Microsoft Project Service Automation

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Microsoft Project Service Automation

Top Failure Risks for Microsoft Project Service Automation

Microsoft Corporation News

Partnership

HP Elevates Hybrid Work Experiences with Microsoft Device Ecosystem Platform Integration

HP integrates Microsoft's Device Ecosystem Platform into Poly video solutions, enhancing Microsoft Teams experiences with improved security and management. This collaboration strengthens HP and Microsoft's partnership in delivering advanced meeting solutions for hybrid work environments.

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Partnership

Essity Collaborates with Accenture and Microsoft to Accelerate Adoption of AI Agents to ...

Essity collaborates with Accenture and Microsoft to enhance AI adoption for improved business processes. This multi-year partnership will leverage Microsoft's Azure, Copilot Studio, and Power Platform to develop a cloud-based AI platform. The initiative aims to transform Essity's procurement and finance operations, with plans to expand AI integration across the company.

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Awards

KPMG achieves Microsoft AI specializations

KPMG has achieved advanced Microsoft AI specializations in Microsoft Copilot and Build AI Apps on Microsoft Azure. These recognitions highlight KPMG's expertise in delivering AI solutions and scaling Microsoft technologies responsibly. The specializations validate KPMG's capability to execute complex AI deployments, as demonstrated by successful projects with clients like the Flemish Government and Vodafone.

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Product

Microsoft forms Superintelligence team to pursue 'humanist' AI under Mustafa Suleyman

Microsoft has established a new Superintelligence team within its AI division, led by Mustafa Suleyman, to develop "humanist superintelligence." This initiative aims to create advanced AI systems that remain under human control, focusing on practical applications in healthcare and clean energy. The team includes key Microsoft AI leaders and researchers, emphasizing safety and control in AI development.

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Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

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Financials

IPO