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Mobile2CRM: Reviews, Testimonials and Expert Opinions
(501)Mobile2CRM: Make every mobile call count! ?
Top 19 Mobile2CRM Alternatives
engageSPARK
Build interactive automated phone calls (IVR) and two-way SMS campaigns.
engageSPARK is a mobile engagement platform that builds and launches interactive SMS and voice campaigns. It is designed to leverage the power of automation and workflows via phone calls, messaging and chat. It helps to interact with beneficiaries, survey research participants, and build relationships with customers. ...
It helps to create phone surveys, pre-recorded messages, interactive telephone services, automatic replies in audio or text and more, enabling companies to reach their clients and audiences through phone and SMS campaigns. It sends promos and notifications through bulk SMS and text blast, gets answers with SMS, feedback with voice, automates incentives, schedules a series of texts and calls, and engages people via WhatsApp.
Some of its features include voice and SMS blasts, automated calls (IVR), 24/7 hotline, virtual phone numbers, easy-to-use APIs, android SMS gateway app, airtime top-up, easily import and manage contacts, and more.
TestComplete
Automated UI testing tool that covers you from device cloud to packaged apps
TestComplete is an Automated UI testing that helps cover from device cloud to packaged apps. It ensures the quality of the application without sacrificing speed or agility with an easy-to-use, GUI test automation tool. ...
It helps in automating UI testing across a wide range of desktop applications, including .Net, Java, WPF and Windows 10. Create reusable tests for all web applications including modern JavaScript frameworks like React and Angular on 2050+ browser and platform configurations, also create and automate functional UI tests on physical or virtual iOS and Android devices.
Features include Building automated UI tests, Saving time creating and maintaining tests by accurately identifying dynamic UI elements, Data-driven testing, Automated test reporting and analysis, Keyword-driven testing, Free training and support and more.
RingCentral MVP
Unified Platform that combines messaging, video, and phone calls
RingCentral MVP is a Message Video Phone global platform that empowers modern mobile and distributed workforces to communicate, collaborate and connect via any mode, any device, and any location. It helps in simplifying the workflows with team messaging, file sharing, task management, unlimited one-click video meetings and integrated phone capabilities. ...
It helps in organizing projects, topics, and teams in dedicated folders, reducing email clutter. Enable collaboration with customers and partners by inviting participants, making a call or video call while chatting, and also easily send files, pin documents, and connect to the existing tools.
Some of its key benefits include getting the right solution for the right user, easily adding Video Pro and Pro+ licenses in MVP and bringing more users onto a single platform, reducing shadow IT risk, and eliminating application siloes.
CallHub
Voice and SMS Service to connect with your supporters
CallHub is a voice and SMS software that helps in building smarter ways to communicate with political campaigns, nonprofits, advocacy groups, and businesses. It helps to acquire customers and enhance customer relationships. ...
CallHub connects campaigns to their audience through phone banking, peer to peer texting, SMS broadcast, SMS Opt-In, and voice broadcasting software. It’s a software that smoothly integrates with CRM and reaches the right people at the right time.
Some of its features include patch-through calls to drive many calls to connect supporters to key decision-makers, reach more voters with automated and manual phone banking tools, recruit more volunteers through embedded form and activate them at any time, keep in touch with the members of the community and update them on meetings, issues and changes and many more.
Alpha Anywhere
Mobile App Development and Deployment Platform
Alpha Anywhere is a complete front- and back-end, low-code app development platform for rapid development, distribution and deployment of mobile and web apps. It speeds the development of complex business apps that must securely interface with systems of record and workflows and helps to improve efficiency. ...
Anywhere combines all required client and server development features where the client is aware of the back-end and vice versa. Enterprise level reporting, geo-location / mapping tools, charting, scheduling, media, Action JavaScript, Curl and .NET support, portable SQL, and responsive design are all built-in and easily added to the apps on the fly.
Its features include robust and secure data integration, offloading options to the cloud, enterprise-class data protection and complete administrative control, mobile forms for accurate, fast and efficient capture of rich data, and more.
Flowfinity
Build and automate custom business process management applications without code
Flowfinity is a mobile marketing platform to create, automate and integrate business process applications for enterprise without coding that boost productivity, ensure data accuracy and improve team collaboration. ...
It builds robust mobile applications that transform the business with flexible, programming-free software to improve productivity, increase visibility into operations, gain an edge over competition, or delight the customers. It also automates any business process with flexible mobile applications, a built-in web portal and an automatic database back-end.
Some of its features include signature capture, offline use, cross-platform, custom data validation, on-device calculations, custom workflow and more.
OpenBack
Mobile Engagement Platform to balance the engagement with user experience
OpenBack is a mobile marketing platform with dynamic push notifications and device-side decisions, guaranteed to reach every user every time with feature-rich notifications. It helps to improve ROI and enhance customer relationships. ...
OpenBack dynamic push notification helps to always deliver at the perfect moment providing full notification funnel metrics, with rich and engaging content. It radically improves push notifications by adding edge computing and machine learning through the device-side decision technology.
OpenBack composes feature-rich notifications that drive action and get results. It's every aspect of the push notification funnel that can be tracking and reported on to get smart and grow aggressively. It personalizes the content of the messages, master the metrics with the audience estimation, and deliver predictions, and campaign reporting tools for predictable impact.
Kizeo Forms
Mobile Forms Application to collect data, customize and take action
Kizeo Forms is a mobile forms application that helps to transform paper forms into digital forms using an intuitive online form builder to track the teams, and analyze data and the Mobile Application to collect data, customize and take action. It helps to enhance customer relationships, improve efficiency and improve visibility. ...
Kizeo helps to collect rich data from the field, scan Barcodes, fill out checklists, sign the reports and attach voice recordings. It also assists to record data even in areas without an internet connection, transfer pre-filled forms, send automatic emails and customized reports upon form completion and transfer data in real-time.
Some of its features include create forms and collect field data, Create workflows and optimize processes with this mobile forms software, analyze and implement continuous improvement programs at your organization, integrate with various platforms for no additional cost and so on.
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
IFS Customer Engagement
Empowering businesses to deliver faster, smarter customer service
IFS Customer Engagement enables businesses to deliver a faster, smarter service through any contact channel. It combines an omni-channel contact center with CRM in a single, configurable, and is empowered to deliver rapid service. ...
It delivers a range of AI-powered self-service solutions, giving customers the freedom to track their orders, resolve their problems and schedule and amend their service appointments. It elevates phone-based service and enables outbound campaigns, chatbots and virtual assistants provide immediate answers to customer queries, give field service a competitive edge with real-time comms for customers, transform service desk productivity with the latest in digital automation, and empower agents to deliver faster, smarter service.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Amazon Connect
Simple to use, cloud-based contact center
Amazon Connect is a Cloud contact center solution enabling customer service across voice and chat. It can be deployed in industries such as Advertising and Marketing, Automotive, Education, Energy and Financial services.. ...
Amazon Connect uses a single UI for both voice and chat for contact routing, queuing, analytics and management, enabling the same automated process for both voice and chat, resulting in increased operational efficiency. Customer interaction history is preserved and retrievable across the different channels enabling better customer experience.
Amazon Connect features include automated outbound calling. High quality call experience is enabled with Amazon Connect’s softphone feature. Amazon Connect is integrated with Amazon Lex which can assist in building natural language chatbot contact flows. Amazon Connect’s chat is available on both web and mobile.
Amazon Connect’s Contact Lens feature enables contact center managers to study insights and get feedback from customer sentiments, trends and conversations.
