Mopinion Overview

Mopinion delivers real-time user feedback software tailored for websites, apps, and emails, enhancing digital experiences with actionable insights. The software excels in capturing user sentiment through expert-designed forms, ensuring feedback is gathered at every crucial touchpoint. This capability allows businesses to refine their digital platforms based on direct user input, addressing specific user needs and preferences. Mopinion integrates smoothly with existing systems, offering businesses a comprehensive view of user interactions. Notably, Mopinion's solution is recognized by market leaders for its ability to uncover missing insights that drive customer satisfaction and engagement.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Digital Marketing, as the business use cases that they have been most satisfied with while using Mopinion.

Other use cases:

  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Competitive Intelligence
  • Content Management
  • Knowledge Management
  • Lead Qualification: Technographic
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Mopinion.

Other priorities:

  • Increase Sales & Revenue
  • Grow Market Share
  • Acquire Customers
  • Improve ROI
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Mopinion Use-Cases and Business Priorities: Customer Satisfaction Data

Mopinion works with different mediums / channels such as Promotions. and Mobile.

Mopinion's features include Feedback Surveys, Dashboard, Widgets, etc. and Mopinion support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Mopinion analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It is easy to implement, provides a lot of options and allows great insight into customer feedback...." Peer review by Lucas Toulon, Assistant of CEO, K2 Systems

Mopinion, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mopinion enhances websites, apps, and emails through real-time user feedback. A seamless user and customer experience is created with their software.

Comprehensive Insights on Mopinion Use Cases

What benefits does Mopinion offer for Customer Feedback Management?

How does Mopinion address your Engagement Management Challenges?

How can Mopinion enhance your Digital Marketing process?

What solutions does Mopinion provide for Products & Pricelist Management?

What solutions does Mopinion provide for Sending & Publishing Communications?

24+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Mopinion solved their Customer Feedback Management needs. Cuspera uses 755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

CASE STUDY Air France–KLM Group

Mopinion’s digital feedback software helps Air France–KLM Group improve customer experience. The airline collects feedback from website and app users to find technical issues and get suggestions. The...y switched to Mopinion for a future-proof, innovative solution. Smart Recaps, an AI-powered feature, summarizes open-ended feedback and highlights key topics. This saves time and ensures important insights are not missed.

Apparel & Fashion

CASE STUDY Calvin Klein

Mopinion helps Calvin Klein make data-driven decisions for their website. Calvin Klein uses Mopinion to collect customer feedback and understand user behavior. The tool lets them target surveys to di...fferent visitor segments and ask the right questions at the right time. They run multiple surveys, including a feedback button and payment page survey, to improve the shopping experience. This approach supports their conversion optimization and customer experience goals.

Telecommunications

CASE STUDY Vodafone Ireland

Vodafone Ireland used Mopinion for Websites and Mopinion for Apps to improve their digital customer experience. They wanted to understand why customers behaved a certain way online and in their app. ...Before Mopinion, they used heatmapping and analytics tools but needed deeper insights. Mopinion helped them uncover the reasons behind customer actions. This allowed Vodafone Ireland to better serve their customers and optimize their digital channels.

Hospitality

CASE STUDY Astore

Mopinion helps Astore, part of the Accor Group, improve customer satisfaction with user insights. Astore uses Mopinion for online surveys to collect both qualitative and quantitative feedback from ho...tel and restaurant customers. Before Mopinion, Astore relied on email surveys that did not provide enough responses or insights. With Mopinion, Astore gathers feedback to address challenges like product availability and performance. This feedback shapes the product roadmap, leading to new features such as stock notifications based on customer requests.

Retail

CASE STUDY Etos

Etos uses Mopinion to collect customer feedback on their website. They launched their webshop in 2019 and needed to understand new customer needs. Mopinion helps Etos gather feedback at key points li...ke checkout and after purchase. They use forms to measure customer effort and content usefulness. This feedback lets Etos improve their online shopping experience and keep their content up to date.

Government Administration

CASE STUDY Rijksoverheid.nl

Mopinion’s feedback software helps Rijksoverheid.nl improve its website for Dutch citizens. The team wanted to make information easy to find and understand. They used Mopinion to collect user feedbac...k and learn why visitors act the way they do. Privacy compliance was important, so Mopinion’s solution fit their needs. This helped the government make the website more user-friendly and people-focused.

Frequently Asked Questions(FAQ)

for Mopinion

What is Mopinion used for?

Mopinion is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Customer Feedback Management, Engagement Management and Digital Marketing .

What are the top features of Mopinion?

Feedback surveys, Dashboard and Widgets are some of the top features of Mopinion.

Where is Mopinion located?

Mopinion is headquartered at Pannekoekstraat 104 Rotterdam, NL.
lightning

Peers used Mopinion for customer feedback management and engagement management

Mopinion Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (3)
Analytics

4.78/5

Read Reviews (125)
Custom Reports

4.68/5

Read Reviews (85)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (3)
Analytics

4.78/5

Read Reviews (125)
Custom Reports

4.68/5

Read Reviews (85)

Mopinion Integrations

Mopinion integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

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for Mopinion

Overall Risk Meter

Low Medium High

Top Failure Risks for Mopinion

Mopinion News

Product

Dashboard Exports: Share, collaborate and analyse effortlessly

Mopinion has introduced "Dashboard Exports," a feature that allows users to easily share and analyze feedback data by exporting custom dashboards directly to email. This update facilitates cross-department collaboration by enabling scheduled or one-time delivery of charts, enhancing data-driven decision-making across organizations. The feature supports integration with tools like Slack and Asana, promoting seamless feedback data distribution.

Mopinion renews ISO 27001 certification

Mopinion renews ISO 27001 certification, enhancing data security and trust. Their products deliver exceptional digital customer experiences for websites, apps, and emails.

Astore elevates customer satisfaction with user insights

Part of the Accor Group, Astore is a leading hospitality procurement organisation. With their shopping and reference center Astore Shop, they bring together nearly 3,500 suppliers to deliver any product or service a hotel or restaurant might need. With such vast operations, it’s only natural that they stay in touch with their customers. Something they […]

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Release Note: Mopinion for Apps updates

Whether you are already using Mopinion for Apps to collect feedback or are looking into the possibility of getting more in-app insights, we have good news for you! We’ve been working hard to bring new features and improvements across all our SDKs and plugins with the aim of aligning them even more – helping you […]

The post Release Note: Mopinion for Apps updates appeared first on Mopinion.

Mopinion Profile

Company Name

Mopinion

Company Website

https://mopinion.com/

HQ Location

Pannekoekstraat 104 Rotterdam, NL

Employees

11-50

Social

Financials

PRIVATE