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Top 12 NEC Contact Center Alternatives
8x8 X Series
Employee Engagement, Customer Experience, VoIP
8X8 X Series is a cloud communication software used for private chat, Meetings, Collaboration and Call Center management. The application primarily offers VoIP and calling capabilities in 47 ...
The cloud based communication system uses real-time customer data along with communications data to run predictive analytics and create reports.
8x8 Cloud Contact Center
8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts
8x8 Cloud Contact Center is a cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. It is designed to enable any business to deliver a positive customer experience with a complete multi-channel solution and extensive customer analytics. It boosts agent and employee engagement, collaboration and operational effectiveness for customer success. ...
It provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. It activates agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement, ensure productivity and support work-from-home agents, and design better experiences with support for all channels and proactive, AI-powered self-service options. It connects faster and answers better with omni channel routing.
Key features include integrated voice, web chat, email and social, one-click subject matter expert access, interoperable team messaging, skills based routing, built-in CRM integration and APIs, customer engagement analytics, post-call surveys, co-browsing, graphical call flow design, queued and web callback, fully context aware of customer journey, supervisor feedback in real time, and more.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
RingCentral Contact Center
Digital Customer Engagement Software for Greater Customer Experience
RingCentral Contact Center is an omnichannel contact center solution based on the cloud. It ensures that agents are more efficient in their roles, while consumers have the freedom to decide where they want to interact with the company, through SMS, email, chat, social media and more. ...
RingCentral Contact Center provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers. Its integrated platform scales easily, allowing agent managers to add and eliminate agents on demand.
RingCentral Contact Center features include advanced routing so customers can self-solve issues, skills-based ACD (automated call distribution) to match calls with agents, tools to measure and track agent's performance and reporting options with prebuilt and customizable reports that are accessible through the dashboard, call suppression for compliance, automated speech recognition, and text-to-speech in multiple languages and more.
Amazon Chime
Communication and collaboration software enabling all types of communications
Amazon Chime is a Video Conferencing and Online meeting software that is designed to simplify the process of organizing and conducting online meetings, voice calls, video calls, and conferences. It helps professionals communicate with multiple people and join meetings. ...
Amazon Chime allows users to meet, chat, and place business phone calls with a single, secure application. It automatically calls participants to join meetings, with participants able to join meetings with a single tap, or let other users know that they are running late. Personalized meeting URLs can be created and used when scheduling meetings in advance, or to start instant meetings.
Some of its features include online meetings, video conferencing, team collaboration, business calling, security and administration, and more. Amazon Chime also includes instant messaging, allowing users to chat with other people within or outside their organization, individually or in groups. Notifications are automatically generated for new messages, and users can view whether their sent messages have been delivered or read.
Branded Bridge Line
Simple & Reliable Audio Conference Call Service for Your Business
Branded Bridge Line is an audio conference call service that offers secure audio conference lines equipped with high-quality audio with guaranteed safe and clear calls every time. It helps to acquire customers, build brand awareness and improve brand engagement. ...
Branded Bridge Line offers the convenience and efficiency of a PINless conference call which is safe and secure. It supports conference calls with more number of participants, clear audio and screen-sharing capabilities for an effective and productive meeting.
Some of its features include PIN-less conference calling, dedicated and secure conference lines, toll-free and international numbers, unlimited conferencing, screen sharing, call recording, call transcription and many more.
Daily.co
Real-time video API for developers for addition of video conferencing or video call feature to any app
Daily.co is a cloud-based video calling platform that helps users manage video calls, conference rooms, recording, embedding and more for individuals and teams. Daily helps to get call quality ...
Some of its features include a ready-to-use customized video chat interface, direct access to video and audio track data, the ability to create custom video and audio tracks, screen sharing, text chat, network analytics display and many more.
Highfive
Conferencing tool to improve business communications and collaboration
Highfive is a video conferencing platform that simplifies business collaboration and transforms every meeting room with modern technologies that empower people to get their best work done together. It helps to improve internal communication, improve stakeholder relations and improve digital and social presence. ...
Highfive offers unlimited collaboration software including video conferencing, audio conferencing, and screen sharing software for the whole organization. It helps to set up meeting rooms with video conferencing with unlimited phone dial-in and dial-out, whiteboard view, video mapping, and so on.
Some of its features include unlimited video and audio conferencing, collaboration easily with remote screen sharing software and wireless in-room screen projection, mobile audio and video conferencing call app, and integrations with single sign-on, calendar, and messaging applications that make it even easier to collaborate.
