next4biz CSM Overview
Next4biz CSM is a process-based customer service management software. Automated workflows define resolution actions for each customer issue type.
Use Cases
Customers recommend Communication Management, Measuring Customer Satisfaction, Workflow Management, as the business use cases that they have been most satisfied with while using next4biz CSM.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using next4biz CSM.
next4biz CSM Use-Cases and Business Priorities: Customer Satisfaction Data
next4biz CSM works with different mediums / channels such as Phone Calls. E-Mail. Text SMS etc.
next4biz CSM's features include Recording. and next4biz CSM support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also next4biz CSM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...You can create your own work flows and structure of escalation easily in short time...." Peer review by Ufuk P., Customer Relations Manager, Retail
next4biz CSM, everything HelpDesk, iSupport, RazorSync, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for next4biz CSM
Top Industries
- Consumer Services
- Banking
- Retail
Popular in
- Enterprise
- Mid Market
- Large Enterprise
next4biz CSM is popular in Consumer Services, Banking, and Retail and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on next4biz CSM Use Cases
How can next4biz CSM optimize your Communication Management Workflow?
How can next4biz CSM optimize your Measuring Customer Satisfaction Workflow?
What benefits does next4biz CSM offer for Workflow Management?
14+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well next4biz CSM solved their Help Desk needs. Cuspera uses 200 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
Next4biz CSM | Customer Service Management
Peers used next4biz CSM for communication management and measuring customer satisfaction
next4biz CSM Competitors
next4biz CSM Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for next4biz CSM
Overall Risk Meter
Top Failure Risks for next4biz CSM
FormalisTECH Profile
Company Name
FormalisTECH
Company Website
https://www.formalistech.com/HQ Location
?stanbul, Kad?köy
Employees
51-200
Social
Financials
NA
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