next4biz Overview

Next4biz offers a unique approach to customer relationship management and business process management through its no-code CRM and low-code BPM software. This solution is designed to facilitate digital transformation with minimal IT dependency. Next4biz integrates artificial intelligence to enhance customer service capabilities, ensuring compliance with regulations such as GDPR, CCPA, and KVKK. The platform functions as a process operating system, allowing businesses to manage customer interactions and streamline internal processes effectively. By reducing the need for extensive coding, Next4biz empowers companies to adapt quickly to changing market demands, potentially increasing ROI through improved operational agility.

Use Cases

Customers recommend Communication Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using next4biz.

Other use cases:

  • Proposal & Quote Management
  • Contract Management
  • Contact List Management
  • Knowledge Management
  • Social Media Analytics
  • Engaging And Following Up
  • Event Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using next4biz.

Other priorities:

See all business priorities See less business priorities

next4biz Use-Cases and Business Priorities: Customer Satisfaction Data

next4biz works with different mediums / channels such as Phone Calls. E-Mail. Text SMS etc.

next4biz's features include Recording. and next4biz support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also next4biz analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Mi4Biz helps to Call Center for guidance. . ...." Peer review by Verified Reviewer, SSD, Manufacturing

next4biz, iLobby’s visitor management, Crowdin, GoFormz, Nintex Drawloop DocGen® for Salesforce, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Next4biz offers no code CRM and low code BPM software for customer-centric digital transformation. Businesses can quickly implement and customize solutions without extensive coding.

Popular Business Setting

for next4biz

Top Industries

  • Consumer Services
  • Banking
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

next4biz is popular in Consumer Services, Banking, and Retail and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on next4biz Use Cases

How does next4biz facilitate Workflow Management?

How can next4biz enhance your Helpdesk Management process?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well next4biz solved their Help Desk needs. Cuspera uses 210 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Consumer Goods

CASE STUDY Oriflame

next4biz helped Oriflame improve customer service management. Oriflame used to handle customer service by email, which caused problems with access and communication. With next4biz, Oriflame organized... complaint management and process tracking for about 200,000 sales consultants. The cloud-based system made it easy for consultants to access their accounts anywhere. Oriflame found next4biz flexible, customizable, and easy to use, with strong support during setup and ongoing updates.

Read more →
Telecommunications

CASE STUDY Turkcell North Cyprus (KKTCELL)

Next4biz BPM helped Turkcell North Cyprus (KKTCELL) move from manual, email-based workflows to automated business process management. The team chose Next4biz for its no-code, drag-and-drop process de...sign. Integration and training took about 6-7 months, with support for CRM and CMDB systems. Now, over 30 processes run on BPM, including project management and HR requests. Employees can track and report on their work instantly, improving efficiency and transparency.

Read more →
Transportation/Trucking/Railroad

CASE STUDY Vigo

Next4biz BPM helped Vigo manage courier recruitment and operations. Before, Vigo used tables and emails for over 6,000 couriers, which caused errors and delays. Next4biz BPM gave Vigo a flexible work...flow system. Now, all courier data and reports are in one place. This improved speed and organization. Vigo plans to expand digital onboarding and integrate more processes with Next4biz.

Read more →
Retail

CASE STUDY Saat & Saat

Next4biz CRM and CSM help Saat & Saat manage customer experience across sales, marketing, and service. The company uses SMS tracking, business rules, micro-segmentation, and data deduplication to tar...get campaigns and automate surveys. With Next4biz, Saat & Saat links notifications, manages complex systems, and delivers faster, more effective service. The solution lets them avoid marketing to customers with unresolved issues and track post-resolution loyalty. Staff use surveys and secret shopper visits to improve in-store experience.

Read more →
Retail

CASE STUDY Teknosa

Next4biz helped Teknosa manage customer experience across all channels. Teknosa used next4biz to bring together data from phone, chat, WhatsApp, web, and social media. During the pandemic, Teknosa qu...ickly adapted by expanding digital services and fast delivery. They launched new services like Click & Drive and Video-Chat. Teknosa improved customer satisfaction by using data analytics and omnichannel support.

Read more →
Food & Beverages

CASE STUDY Yıldız Holding

next4biz CRM helped Yıldız Holding manage customer service from one screen. The company needed to handle high product volumes and customer feedback across 34 brands. They chose next4biz for customer ...service management in 2017 after a detailed selection process. The solution lets their Customer Contact Center resolve issues by coordinating field and production teams. Sales managers use next4biz to meet customers face-to-face and address complaints quickly. This approach supports Yıldız Holding’s customer-first culture and improves complaint management.

Read more →

Video

Next4biz'i Daha Yakından Tanıyın!

Video Thumbnail
lightning

Peers used next4biz for communication management and workflow management

next4biz Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (5)
Custom Reports

4.31/5 ★

Read Reviews (30)
Analytics

3.38/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (5)
Custom Reports

4.31/5 ★

Read Reviews (30)
Analytics

3.38/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for next4biz

Overall Risk Meter

Low Medium High

Top Failure Risks for next4biz

next4biz News

Awards

Our Award-Winning Paper at ASYU 2024!

Next4biz.com wins Best Paper Award at ASYU 2024 for innovative BPM anomaly detection research using graph autoencoders.

Read more →

Turkcell North Cyprus (KKTCELL) Success Story

Read more →

NPS Survey Results & Analysis

Read more →

ISO 10002 Quality Management : Customer Satisfaction

Read more →

next4biz Profile

Company Name

next4biz

Company Website

https://www.next4biz.com/

HQ Location

12655 W Jefferson Blvd 4th Floor Los Angeles, California CA 90066 , US

Employees

51-200

Social

Linkedin Twitter

Financials

PRIVATE