ngDesk Overview
ngDesk is a free, cloud-based customer support software that integrates automated incident alerting with ticket management. It offers an easy-to-use application for efficient customer service.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using ngDesk.
Business Priorities
Acquire Customers is the most popular business priority that customers and associates have achieved using ngDesk.
ngDesk Use-Cases and Business Priorities: Customer Satisfaction Data
ngDesk works with different mediums / channels such as Chat. Website. and Mobile.
ngDesk's features include Ticketing. and ngDesk support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also ngDesk analytics capabilities include Custom Reports, and Analytics.
Reviews
"...ngDesk is a help desk software for the entire customer support process, from initial incident alerts to customizable ticket resolution...." Peer review
ngDesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ngDesk
Top Industries
- Information Technology and Services
- Information Services
- Education
Popular in
- Small Business
- Mid Market
ngDesk is popular in Information Technology And Services, Information Services, and Education and is widely used by Small Business, and Mid Market,
Comprehensive Insights on ngDesk Use Cases
What makes ngDesk ideal for Helpdesk Management?
What Are the key features of ngDesk for Knowledge Management?
3+ more Business Use Cases
17 buyers and buying teams have used Cuspera to assess how well ngDesk solved their Help Desk needs. Cuspera uses 129 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used ngDesk for helpdesk management and knowledge management
ngDesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (15) |
| Analytics | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (15) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for ngDesk
Top Failure Risks for ngDesk
ngDesk Profile
Company Name
ngDesk
Company Website
https://ngdesk.com/HQ Location
400 North St. Paul Street, Dallas, Texas 75201, US
Employees
11-50
Social
Financials
NA
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