NICE Interaction Analytics Overview
Nice-Interaction-Analytics leverages big data to enhance contact center efficiency and revenue generation. It empowers agents, managers, and customers for better interactions.
Use Cases
Customers recommend Engagement Management, Measuring Customer Satisfaction, Lead Analytics, as the business use cases that they have been most satisfied with while using NICE Interaction Analytics.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NICE Interaction Analytics.
NICE Interaction Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Interaction Analytics works with different mediums / channels such as Phone Calls, and Video,
Reviews
"...Helping out employee thru coaching so they can improve their soft skills...." Peer review by User
NICE Interaction Analytics, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Interaction Analytics
Top Industries
- Telecommunications
- Hospital & Health Care
Popular in
- Large Enterprise
- Enterprise
NICE Interaction Analytics is popular in Telecommunications, and Hospital & Health Care, and is widely used by Large Enterprise, and Enterprise,
Comprehensive Insights on NICE Interaction Analytics Use Cases
How can NICE Interaction Analytics optimize your Engagement Management Workflow?
How can NICE Interaction Analytics optimize your Measuring Customer Satisfaction Workflow?
How does NICE Interaction Analytics facilitate Lead Analytics?
Why is NICE Interaction Analytics the best choice for Coaching?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NICE Interaction Analytics solved their Contact Center Software needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used NICE Interaction Analytics for engagement management and measuring customer satisfaction
NICE Interaction Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (33) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (33) |
Software Failure Risk Guidance
?for NICE Interaction Analytics
Top Failure Risks for NICE Interaction Analytics
Nice News
NICE and AT & T Expand Strategic Collaboration to Provide Integrated Solutions for Emergency Communications Centers
NICE and AT&T collaborate to provide integrated solutions for emergency communications centers.
NICE NTR - X Compliance Recording and Assurance Secures Transactable Solution Status in Microsoft Azure Marketplace
nice.com's NTR-X Compliance Recording and Assurance now available in Microsoft's Azure Marketplace.
NICE : Launches 1CX , An All In One UCaaS for $5 Per User Per Month
NICE launches 1CX, an all-in-one UCaaS for $5 per user per month.
Nice Profile
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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