Nickelled: Use-Cases, Insights and Reviews | 2024 Cuspera

Nickelled is a software solution that assists businesses in creating interactive guides to train users and onboard new employees. Nickelled enables businesses to easily create walkthroughs without needing to write code. These guides are used to engage customers, onboard employees, and train them on new products or services.

Nickelled supports customer self-service by providing helpful guides within their help center alongside frequently asked questions. These guides are accessible throughout the user journey and are supplemented by support team recommendations. Nickelled aims to enhance self-service options to improve customer navigation and reduce reliance on direct support.

Nickelled assists users in developing guides and walkthroughs. Users can create content, send it for approval, and publish it on their website. Nickelled simplifies the creation process and offers various uses for the guides. Nickelled has a subscription-based pricing structure.

Nickelled helps users gather feedback through surveys. These surveys can be used to track user satisfaction. Nickelled's survey tool has improved customer support ratings.