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Nixxis Contact Suite: Use-Cases, Insights and Reviews | 2024 Cuspera

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Nixxis Contact Suite | Contact Center Software

App Partner

Nixxis Contact Suite Overview

Nixxis provides contact center software that enhances productivity. It offers cost-effective solutions for profitable customer interactions.

Use Cases

Customers recommend Lead Management, Market Research, Engagement Management, as the business use cases that they have been most satisfied with while using Nixxis Contact Suite.

Other use cases:

Helpdesk Management
Contact List Management
Telemarketing
Sales Call Management
Knowledge Management
Proposal & Quote Management
Collaboration

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Nixxis Contact Suite.

Other priorities:

Improve Brand Engagement
Build Brand Awareness
Scale Best Practices
Improve Internal Communications
Acquire Customers

See all business priorities See less business priorities

Nixxis Contact Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Nixxis Contact Suite works with different mediums / channels such as Phone Calls. Offline. and Causes And Charity.

Nixxis Contact Suite's features include Recording, Personalization, and Dashboard. and Nixxis Contact Suite support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Nixxis Contact Suite analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Nixxis Contact Suite is a unified contact center software solution that transfoms your call center operations by giving it a single platform with customer contact capabilities for multi-channel, inbound and outbound contact capabilites, and collaboration functionality...." Peer review

Nixxis Contact Suite, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nixxis Contact Suite

Top Industries

Financial Services
Utilities
Retail

Popular in

Nixxis Contact Suite is popular in Financial Services, Utilities, and Retail and is widely used by

Comprehensive Insights on Nixxis Contact Suite Use Cases

How does Nixxis Contact Suite address your Engagement Management Challenges?

What Are the key features of Nixxis Contact Suite for Helpdesk Management?

What Are the key features of Nixxis Contact Suite for Contact List Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Nixxis Contact Suite solved their Contact Center Software needs. Cuspera uses 367 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Giphar Grou	NA	CASE STUDY Giphar Grou Giphar Group achieves excellent results thanks to Nixxis Contact Suite Read More
Europ Assistance	NA	CASE STUDY Europ Assistance Europ Assistance achieves excellent results thanks to Nixxis Contact Suite Read More
Giphar Group Hospital & Health Care	Hospital & Health Care	CASE STUDY Giphar Group Giphar Group improved customer satisfaction and reduced the abandonment rate by upgrading from a ticket management solution to a more efficient system for managing inbound and outbound communications. Read More

Video

NCS 3.0 Demo EN

Peers used Nixxis Contact Suite for lead management and market research

Nixxis Contact Suite Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.97/5 ★ Read Reviews (3)
Custom Reports	4.69/5 ★ Read Reviews (69)
Analytics	4.26/5 ★ Read Reviews (13)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.97/5 ★ Read Reviews (3)
Custom Reports	4.69/5 ★ Read Reviews (69)
Analytics	4.26/5 ★ Read Reviews (13)

Software Failure Risk Guidance

for Nixxis Contact Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Nixxis Contact Suite

Nixxis Feeds

AI: a game-changer in crisis management

< Return to blog < Return to blog The crisis management plan: the essential Develop your crisis strategy in just 6 steps What are the

The post AI: a game-changer in crisis management appeared first on Nixxis | Omnichannel Call Center Solution.

11/04/2024 - source

Using AI: 5 mistakes to absolutely avoid!

< Return to blog < Return to blog A complete lack of strategy Neglected data Non-existent control Teams left to their own devices Succumbing to

The post Using AI: 5 mistakes to absolutely avoid! appeared first on Nixxis | Omnichannel Call Center Solution.

02/04/2024 - source

Orchestrate an AI-enriched omnichannel customer experience

< Return to blog < Return to blog The shift to â€œhyper-personalizationâ€� â€œSmartâ€� customer service Anticipate staffing needs using AI A reinvented customer experience Synergy

The post Orchestrate an AI-enriched omnichannel customer experience appeared first on Nixxis | Omnichannel Call Center Solution.

20/03/2024 - source

Nixxis Profile

Company Name

Nixxis

Company Website

https://www.nixxis.com/

HQ Location

54 Avenue Louise, BRUSSELS, BRUSSELS 1050, BE

Employees

11-50

Social

Financials

PRIVATE