Nixxis: Use-Cases, Insights and Reviews | 2025 Cuspera

4.0 5

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AI-powered call center software

App Partner

Nixxis Overview

Nixxis Call Center Telephony Software addresses the challenge of enhancing customer service efficiency in contact centers. By leveraging AI-powered capabilities, it streamlines customer interactions, ensuring a seamless communication experience. This software is designed to maximize productivity, offering tools that support dynamic customer engagement and efficient call handling. A notable feature is its ability to integrate with existing systems, providing a cohesive solution for managing high volumes of customer interactions. Nixxis stands out by facilitating improved dialogue with customers, which can lead to increased satisfaction and loyalty. This solution is particularly beneficial for businesses aiming to optimize their contact center operations and improve overall service delivery.

Use Cases

Customers recommend Lead Management, Market Research, Engagement Management, as the business use cases that they have been most satisfied with while using Nixxis.

Other use cases:

Helpdesk Management
Contact List Management
Telemarketing
Sales Call Management
Knowledge Management
Proposal & Quote Management
Collaboration

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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Nixxis.

Other priorities:

Improve Brand Engagement
Build Brand Awareness
Scale Best Practices
Improve Internal Communications
Acquire Customers

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Nixxis Use-Cases and Business Priorities: Customer Satisfaction Data

Nixxis works with different mediums / channels such as Phone Calls. Offline. and Causes And Charity.

Nixxis's features include Recording, Personalization, and Dashboard. and Nixxis support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Nixxis analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Cloud-based contact center solution that helps businesses manage helpdesk, customers, telemarketing, fundraising and more with internet contact, voice portal and unified dashboard...." Peer review from Nixxis

Nixxis, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nixxis provides contact center software that enhances productivity. It offers cost-effective solutions for profitable customer interactions.

Popular Business Setting

for Nixxis

Top Industries

Financial Services
Utilities
Retail

Popular in

Nixxis is popular in Financial Services, Utilities, and Retail and is widely used by

Nixxis Customer wins, Customer success stories, Case studies

What Are the key features of Nixxis for Engagement Management?

What benefits does Nixxis offer for Helpdesk Management?

How can Nixxis optimize your Contact List Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Nixxis solved their Contact Center Software needs. Cuspera uses 367 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Axa Assistance - Insurance

Nixxis Contact Suite helped Axa Assistance improve customer response times. The company needed to handle calls and messages across many channels. Their old system could not sync these channels, causi...ng delays. With Nixxis, agents now manage calls, emails, and WhatsApp together. Customers can reach support 24/7 using an AI chatbot. The rate of files processed increased by 20% in one year. Customer satisfaction and speed of intervention also improved.

B-Connected - Telecommunications

Nixxis Contact Suite helped B-Connected modernize its call center operations. The company faced problems with flexibility, outdated technology, and low profitability. Nixxis Contact Suite automated w...orkflows and improved omnichannel management. Agent productivity increased by 20%. The solution enabled better workforce management and supported continuous growth.

Cap Tel - Telecommunications

Nixxis Contact Suite helped Cap Tel modernize its contact center operations. Cap Tel faced problems with outdated systems and poor workforce management. Nixxis provided an omnichannel solution with A...I-powered bots and automation. This allowed Cap Tel to handle customer requests 24/7 and route them to the best agents. As a result, agent productivity increased by 20% and customer interactions improved.

Ceciphone - Telecommunications

Nixxis Contact Suite helped Ceciphone solve problems with adaptability and workforce control. Ceciphone needed contact center software that was modular and accessible for employees with disabilities.... Nixxis provided a solution with text-to-speech and braille display integration. The software enabled instant monitoring and remote operability. Ceciphone now has better data and voice synchronization and supports hybrid work for its team.

Comearth - Outsourcing

Nixxis Contact Suite helped Comearth improve customer relationship management. Comearth needed a reliable and scalable solution for both B2B and B2C clients. Nixxis provided robust software that impr...oved workforce management and service quality. The solution enabled fast adoption, better agent blending, and 24/7 support. Comearth saw value for money and could expand to more channels easily.

Europ Assistance - Insurance

Nixxis Contact Suite helped Europ Assistance improve customer support. The company needed better visibility and faster response for calls and messages. Nixxis gave them a stable, modern solution with... real-time reporting and omnichannel management. Assist speed increased by 15%. Customer satisfaction rose by 25%. Europ Assistance now has better workforce distribution and is recognized as a center of excellence in customer support.

NCS 3.0 Demo EN

Peers used Nixxis for lead management and market research

Nixxis Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.97/5 ★ Read Reviews (3)
Custom Reports	4.69/5 ★ Read Reviews (69)
Analytics	4.26/5 ★ Read Reviews (13)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.97/5 ★ Read Reviews (3)
Custom Reports	4.69/5 ★ Read Reviews (69)
Analytics	4.26/5 ★ Read Reviews (13)

Software Failure Risk Guidance

for Nixxis

Overall Risk Meter

Low Medium High

Top Failure Risks for Nixxis

Nixxis SA/NV News

Product 20/08/2025

Dialogg.ai unveils its new conversational assistant and it talks!

Dialogg.ai has launched a new conversational assistant with advanced voice capabilities, enhancing its chatbot platform. The update includes features for human agent supervision, prompt management, and improved support. Dialogg.ai also introduces industry-specific chatbots for sectors like banking and fashion, and plans to release a voicebot for natural, automated customer interactions, aiming to redefine customer service standards.

Product 11/06/2025

Speech-to-text transcription: optimize your customer relationship with Nixxis integrated AI

Nixxis has launched an AI-powered speech-to-text transcription module for its call center telephony software. The feature converts recorded calls into accurate text, generates structured conversation summaries, and analyzes customer interactions for actionable insights. This integration streamlines quality control, enhances agent productivity, and supports compliance in customer relationship management.

Nixxis SA/NV Profile

Company Name

Nixxis SA/NV

Company Website

https://www.nixxis.com/

HQ Location

54 Avenue Louise, BRUSSELS, BRUSSELS 1050, BE

Employees

11-50

Social

Financials

PRIVATE