Novo Knowledge Base Software Overview

Novo-knowledge-base-software is a cost-effective, web-based system for capturing, classifying, and presenting knowledge. Novo Solutions offers a free live demo.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Advocacy Management, as the business use cases that they have been most satisfied with while using Novo Knowledge Base Software.

Other use cases:

  • Campaign Management
  • Searching For Content
  • Tracking & Monitoring Communications
  • Content Curation
  • Workflow Management
  • Engaging And Following Up
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using Novo Knowledge Base Software.

Novo Knowledge Base Software Use-Cases and Business Priorities: Customer Satisfaction Data

Novo Knowledge Base Software works with different mediums / channels such as Offline. On Premises. Mobile etc.

Reviews

"...Its easy to use and is a great management program for what we use it for...." Peer review by Julia M., Engineering Administrator

Novo Knowledge Base Software, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Novo Knowledge Base Software

Top Industries

  • Education
  • Transportation/Trucking/Railroad
  • Government Administration

Popular in

  • Enterprise
  • Mid Market

Novo Knowledge Base Software is popular in Education, Transportation/Trucking/Railroad, and Government Administration and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Novo Knowledge Base Software Use Cases

What benefits does Novo Knowledge Base Software offer for Knowledge Management?

What benefits does Novo Knowledge Base Software offer for Helpdesk Management?

What makes Novo Knowledge Base Software ideal for Searching For Content?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Novo Knowledge Base Software solved their Knowledge Management needs. Cuspera uses 148 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Utilities

CASE STUDY Director of Public Works (organization unspecified)

ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information. The tool helps manage customer complaints, insurance claims, and w...ater usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.

Government Administration

CASE STUDY City of Oxford, NC

ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mob...ile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.

lightning

Peers used Novo Knowledge Base Software for knowledge management and helpdesk management

Novo Knowledge Base Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

2.08/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

2.08/5

Read Reviews (17)

Software Failure Risk Guidance

?

for Novo Knowledge Base Software

Top Failure Risks for Novo Knowledge Base Software

Novo Solutions, Inc. News

Executive

de Novo Solutions Announces Key Promotions Supporting Restructure and Enabling Next Stage of Growth - newsfromwales.co.uk

De Novo Solutions, a technology company specializing in Oracle Cloud and ServiceNow, announced key executive promotions to support its restructuring and growth. Tom Mann and Ramya Govindarajan were promoted to Chief Operations Officers for the UK and India, respectively. Tara Dewar will lead the new AI-driven shared services operation. This restructuring aims to enhance their business process outsourcing capabilities.

Lead Service Line Inventory

One of our customers gave us permission to share their Lead Service Line Inventory in a demo video. They use our ShareNet Operations Management software to document and maintain their Water Plant and Distribution Assets and we thought this video may be helpful for you. The video below shows how we took the LCRR [...]

The post Lead Service Line Inventory appeared first on Novo Solutions.

Novo Solutions, Inc. Profile

Company Name

Novo Solutions, Inc.

Company Website

https://novosolutions.com/

HQ Location

516 S. Independence Blvd., Suite 205, Virginia Beach, VA 23452, US

Employees

11-50

Social

Financials

PRIVATE