Novo ShareNet Platform Overview

Novo-Sharenet-Platform offers a powerful, flexible cloud-based web and mobile customer support solution. A free trial is available for improved customer service.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Campaign Management, as the business use cases that they have been most satisfied with while using Novo ShareNet Platform.

Other use cases:

  • Measuring Customer Satisfaction
  • Tracking & Monitoring Communications
  • Knowledge Management
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Business Priorities

Improve Internal Communications and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using Novo ShareNet Platform.

Other priorities:

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Novo ShareNet Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Its easy to use and is a great management program for what we use it for...." Peer review by Julia M., Engineering Administrator

Novo ShareNet Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Novo ShareNet Platform

Top Industries

  • Education
  • Transportation/Trucking/Railroad
  • Government Administration

Popular in

  • Enterprise
  • Mid Market

Novo ShareNet Platform is popular in Education, Transportation/Trucking/Railroad, and Government Administration and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Novo ShareNet Platform Use Cases

How efficiently Does Novo ShareNet Platform manage your Helpdesk Management?

Why is Novo ShareNet Platform the best choice for Workflow Management?

3+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Novo ShareNet Platform solved their Help Desk needs. Cuspera uses 150 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Government Administration

CASE STUDY City of Oxford, NC

ShareNet helped the City of Oxford, NC upgrade its work order system. The city used ShareNet to add photos to work orders, making it easier to resolve customer complaints. The Novo Sidekick/1 Tap Mob...ile App improved efficiency in the Streets department. ShareNet's reporting tools let managers track work and spot downtime. The city can now track costs for equipment, materials, and labor, helping with budget planning. Data migration from the old system to ShareNet was smooth, and historical data is now easy to search and report on.

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Utilities

CASE STUDY Director of Public Works (organization unspecified)

ShareNet replaced a slow paper-based system for water utility work orders. Field staff now get instant access to needed information. The tool helps manage customer complaints, insurance claims, and w...ater usage. ShareNet centralizes data and tracks work from start to finish. Adding photos and files improves documentation. The transition was smooth and staff are very satisfied with the results.

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Video

Disaster Recovery Documentation & Record Keeping - Novo Solutions

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Peers used Novo ShareNet Platform for helpdesk management and workflow management

Novo ShareNet Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

1.99/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

1.99/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Novo ShareNet Platform

Top Failure Risks for Novo ShareNet Platform

Novo Solutions, Inc. News

Lead Service Line Inventory

One of our customers gave us permission to share their Lead Service Line Inventory in a demo video. They use our ShareNet Operations Management software to document and maintain their Water Plant and Distribution Assets and we thought this video may be helpful for you. The video below shows how we took the LCRR [...]

The post Lead Service Line Inventory appeared first on Novo Solutions.

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Novo Solutions, Inc. Profile

Company Name

Novo Solutions, Inc.

Company Website

https://novosolutions.com/

HQ Location

516 S. Independence Blvd., Suite 205, Virginia Beach, VA 23452, US

Employees

11-50

Social

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Financials

PRIVATE