Novo ShareNet Platform Overview

Novo-Sharenet-Platform offers a powerful, flexible cloud-based web and mobile customer support solution. A free trial is available for improved customer service.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Campaign Management, as the business use cases that they have been most satisfied with while using Novo ShareNet Platform.

Other use cases:

  • Measuring Customer Satisfaction
  • Tracking & Monitoring Communications
  • Knowledge Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using Novo ShareNet Platform.

Novo ShareNet Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Web-based KB product is independent from Help Desk package Customer Support is excellent. ...." Peer review by Robert H., Systems Architect

Peer review evidence (same sources as the product rating summary)

"...Overall I would recommend the Customer Suit to any business looking to implement a help desk/support division or looking to upgrade to a more robust issue tracking system...." Peer review by Micheal B., IT Manager
"...It is user friendly and keeps all the information we need to keep the work flow moving. ...." Peer review by Stephanie B., Executive Assistant, Government Administration
"...The system has really helped us implement and manage our surplus program...." Peer review by Stephen P., Asst. Director of Sustainability, Education

Novo ShareNet Platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Novo ShareNet Platform

Top Industries

  • Education
  • Transportation/Trucking/Railroad
  • Government Administration

Popular in

  • Enterprise
  • Mid Market

Novo ShareNet Platform is popular in Education, Transportation/Trucking/Railroad, and Government Administration and is widely used by Enterprise, and Mid Market,

Novo ShareNet Platform Customer wins, Customer success stories, Case studies

How does Novo ShareNet Platform address your Helpdesk Management Challenges?

What Are the key features of Novo ShareNet Platform for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Novo ShareNet Platform solved their Help Desk needs. Cuspera uses 150 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Walnut Township (Fairfield County) OH - Government Administration - Small

NovoGov helped Walnut Township’s road department move from paper records and incomplete spreadsheets to digital asset management. The team now uses GIS-based maps, digital inspections, and automated ...maintenance. The mobile app lets staff log issues in the field. Work orders and complaints are tracked in one place. The department is now more organized, responsive, and efficient, all within budget.

Violet Township (Fairfield County) OH - Government Administration - Small

NovoGov helped Violet Township's small road department move from handwritten notes and spreadsheets to a tablet-based system. Staff now track labor, materials, and equipment in real time. The departm...ent gained full work histories and better reporting for budgeting. Coordination improved with clear data and affordable pricing. Onboarding support was responsive and helpful.

Perry Township (Franklin County) OH - Government Administration - Small

NovoGov helped Perry Township move from siloed spreadsheets and emails to a single system. The township now manages assets, inventory, work orders, and supply requests in one place. Integrated GIS ma...pping and mobile access improved field operations and accountability. Standardized workflows brought consistency across departments. The township gained clear visibility into maintenance history and asset values for better budgeting and planning.

Stafford Township Police Department - Government Administration - Medium

NovoGov replaced spreadsheets and an old CAD module for Stafford Township Police Department. The department managed millions in assets like patrol cars, radios, and tactical gear. A surprise audit sh...owed gaps in inventory tracking. NovoGov gave full visibility and accountability for all assets. Officers now do digital vehicle inspections that trigger work orders. Procurement and onboarding are smoother. The department is now audit-ready and knows the status of every item.

Keith County, NE - Government Administration - Small

NovoGov helped Keith County, NE manage over 800 miles of roads. Before NovoGov, the department had little insight into equipment or maintenance. After using NovoGov, they saw faster access to road ma...intenance records. Inspection compliance and documentation improved by 100%. Reporting to stakeholders also got better.

Town of West Point VA - Government Administration - Small

ShareNet (now NovoGov) replaced the Town of West Point VA's old paper system for water utilities. Field staff now get information fast with the digital platform. The solution made customer complaints..., insurance claims, and bulk water tracking easier. Service management and efficiency improved for the town.

Disaster Recovery Documentation & Record Keeping - Novo Solutions

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Peers used Novo ShareNet Platform for helpdesk management and workflow management

Novo ShareNet Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

1.99/5

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

1.99/5

Read Reviews (23)

Software Failure Risk Guidance

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for Novo ShareNet Platform

Top Failure Risks for Novo ShareNet Platform

Novo Solutions, Inc. News

Awards

Fast growth and best British accolades for de Novo Solutions

De Novo Solutions has been recognized as one of the top British businesses, ranking third on the Elite Business Top 100 SMEs list for 2026. The company also achieved 10th place on the Tech200 list for rapid growth in the UK public sector, with a 442% increase in public sector revenue. These accolades highlight de Novo's significant impact in digital transformation using Oracle Cloud solutions.

Awards

de Novo Solutions shortlisted for Welsh awards final

de Novo Solutions has been shortlisted for a Welsh awards final, recognizing its contributions to digital innovation and community support in Wales. The company, known for its Oracle Cloud solutions, is honored to be recognized alongside notable Welsh figures.

Awards

de Novo Solutions earns place in Welsh awards final

de Novo Solutions, a digital transformation specialist, has been shortlisted for the prestigious St David award in the business category. The company, based in Newport, Wales, is recognized for its innovative Oracle Cloud solutions that optimize HR, Finance, Procurement, and Payroll functions. The awards, judged by an expert panel and the public, highlight significant contributions to the Welsh economy and community.

Executive

de Novo Solutions Announces Key Promotions Supporting Restructure and Enabling Next Stage of Growth - newsfromwales.co.uk

De Novo Solutions, a technology company specializing in Oracle Cloud and ServiceNow, announced key executive promotions to support its restructuring and growth. Tom Mann and Ramya Govindarajan were promoted to Chief Operations Officers for the UK and India, respectively. Tara Dewar will lead the new AI-driven shared services operation. This restructuring aims to enhance their business process outsourcing capabilities.

Novo Solutions, Inc. Profile

Company Name

Novo Solutions, Inc.

Company Website

https://novosolutions.com/

HQ Location

516 S. Independence Blvd., Suite 205, Virginia Beach, VA 23452, US

Employees

11-50

Social

Financials

PRIVATE