Nuance Digital Engagement Platform Overview

Nuance improves self-service experiences, CSAT, and operational efficiency with AI-powered digital and enterprise messaging solutions. Better customer engagement is achieved through advanced digital and messaging tools.

Use Cases

Customers recommend Engagement Management, Touchpoint Management, Identify Target Customers, as the business use cases that they have been most satisfied with while using Nuance Digital Engagement Platform.

Other use cases:

  • Coaching
  • Communication Management
  • Channel Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Engaging On Social Media
  • Advertisement
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Nuance Digital Engagement Platform.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
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Nuance Digital Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Nuance Digital Engagement Platform works with different mediums / channels such as Mobile. Mobile App. Chat etc.

Nuance Digital Engagement Platform's features include Personalization. and Nuance Digital Engagement Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Nuance Digital Engagement Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review

Nuance Digital Engagement Platform, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nuance Digital Engagement Platform

Top Industries

  • Information Technology and Services

Popular in

  • Large Enterprise

Nuance Digital Engagement Platform is popular in Information Technology And Services, and is widely used by Large Enterprise,

Comprehensive Insights on Nuance Digital Engagement Platform Use Cases

What benefits does Nuance Digital Engagement Platform offer for Engagement Management?

8+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Nuance Digital Engagement Platform solved their Live Chat needs. Cuspera uses 230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Nuance Digital Engagement Platform case study

DB Schenker
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY DB Schenker

DB Schenker, a global logistics provider, automated their warehouse operations with Tungsten Automation, achieving a 15% increase in productivity and a 20% reduction in warehouse staff.

Read More
Nuance Digital Engagement Platform case study

TUI Group
NA
CASE STUDY TUI Group

TUI Group, a travel company, saw a 20% reduction in manual testing time and achieved 100% automated regression test coverage using Tungsten Automation's testing platform.

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Nuance Digital Engagement Platform case study

PRAAS
Insurance
Insurance
CASE STUDY PRAAS

PRAAS, a cloud-based insurance platform, achieved a 98% reduction in manual data entry using Tungsten Automation's platform, resulting in significant time and cost savings.

Read More
lightning

Peers used Nuance Digital Engagement Platform for engagement management and touchpoint management

Nuance Digital Engagement Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (6)
Custom Reports

4.04/5 ★

Read Reviews (11)
Analytics

4.01/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (6)
Custom Reports

4.04/5 ★

Read Reviews (11)
Analytics

4.01/5 ★

Read Reviews (14)

Nuance Digital Engagement Platform Integrations

Nuance Digital Engagement Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.56/5 ★

Read Reviews (5)
Data Export

3.13/5 ★

Read Reviews (1)

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

iManage Records Manager

3.8 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Nuance Digital Engagement Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Nuance Digital Engagement Platform

Tungsten Automation Corporation News

Tungsten Automation Modernizes Print and Capture Management with its Newest Hybrid Cloud Print Integrated Solution and Generative AI-Powered Copilot - Industry Analysts Inc

Tungsten Automation introduces a new hybrid cloud print solution with AI-powered features to enhance print and capture management.

10/10/2024 - source

Tungsten Automation Corporation Feeds

Tungsten Automation Announces Mike Verdeyen as New Chief Technology Officer - Business Wire

Tungsten Automation has appointed Mike Verdeyen as the new Chief Technology Officer.

30/10/2024 - source

Tungsten Automation Corporation Profile

Company Name

Tungsten Automation Corporation

Company Website

https://www.tungstenautomation.com/

HQ Location

15211 Laguna Canyon Rd, Irvine, CA 92618-3603, US

Employees

1001-5000

Social

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Financials

M&A