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Nuance Digital Engagement Platform: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Nuance Digital Engagement Platform
Brand: Nuance Digital Engagement Platform
Rating: 4.0 (230 reviews)

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(230)

Nuance Digital Customer Engagement Platform | Nuance

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Nuance Digital Engagement Platform Overview

Nuance improves self-service experiences, CSAT, and operational efficiency with AI-powered digital and enterprise messaging solutions. Better customer engagement is achieved through advanced digital and messaging tools.

Use Cases

Customers recommend Engagement Management, Touchpoint Management, Identify Target Customers, as the business use cases that they have been most satisfied with while using Nuance Digital Engagement Platform.

Other use cases:

Coaching
Communication Management
Channel Management
Contact List Management
Measuring Customer Satisfaction
Engaging On Social Media
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Nuance Digital Engagement Platform.

Other priorities:

Increase Sales & Revenue
Improve ROI

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Nuance Digital Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Nuance Digital Engagement Platform works with different mediums / channels such as Mobile, Mobile App, Chat, etc.

Nuance Digital Engagement Platform's features include Personalization.

Reviews

"...The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well...." Peer review

Nuance Digital Engagement Platform, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nuance Digital Engagement Platform

Top Industries

Information Technology and Services

Popular in

Large Enterprise

Nuance Digital Engagement Platform is popular in Information Technology And Services, and is widely used by Large Enterprise,

Comprehensive Insights on Nuance Digital Engagement Platform Use Cases

What makes Nuance Digital Engagement Platform ideal for Engagement Management?

8+ more Business Use Cases

36 buyers and buying teams have used Cuspera to assess how well Nuance Digital Engagement Platform solved their Live Chat needs. Cuspera uses 230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Mataro City Council Government Administration	Government Administration	CASE STUDY Mataro City Council Mataro City Council in Spain used Tungsten Network to automate their invoice processing, achieving a 95% reduction in manual processing time, improving efficiency and saving €200,000 annually. Read More
TUI Group	NA	CASE STUDY TUI Group TUI Group, a travel company, saw a 20% reduction in manual testing time and achieved 100% automated regression test coverage using Tungsten Automation's testing platform. Read More
DB Schenker Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	CASE STUDY DB Schenker DB Schenker, a global logistics provider, automated their warehouse operations with Tungsten Automation, achieving a 15% increase in productivity and a 20% reduction in warehouse staff. Read More