Observe.AI Overview

Observe.AI provides real-time insights and guidance to improve contact center performance. Benefits include increased sales and higher customer retention.

Use Cases

Customers recommend Coaching, Tracking & Monitoring Communications, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Observe.AI.

Other use cases:

  • Onboarding
  • Engagement Management
  • Call Scoring
  • Helpdesk Management
  • Lead Qualification: Technographic
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Observe.AI.

Other priorities:

  • Improve ROI
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Observe.AI Use-Cases and Business Priorities: Customer Satisfaction Data

Observe.AI works with different mediums / channels such as Phone Calls.

Reviews

"...With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers...." Peer review from Observe.AI

Observe.AI, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Observe.AI Use Cases

How does Observe.AI address your Coaching Challenges?

How can Observe.AI optimize your Measuring Customer Satisfaction Workflow?

What makes Observe.AI ideal for Onboarding?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Observe.AI solved their Sales Performance Management needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

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What is Observe.AI? | The Conversation Intelligence Platform for Contact Centers

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Peers used Observe.AI for coaching and tracking & monitoring communications

Observe.AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.85/5 ★

Read Reviews (34)
Analytics

4.61/5 ★

Read Reviews (8)
Custom Reports

3.78/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.85/5 ★

Read Reviews (34)
Analytics

4.61/5 ★

Read Reviews (8)
Custom Reports

3.78/5 ★

Read Reviews (2)

Observe.AI Integrations

Observe.AI integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.78/5 ★

Read Reviews (2)
Data Export

3.42/5 ★

Read Reviews (1)

3CLogic Cloud Call Center

4.16 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

UJET

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Observe.AI

Top Failure Risks for Observe.AI

Observe.AI, Inc News

Observe Inc. Introduces AI-Powered Observability, Closes Series B Funding Of $145M - PR Newswire

Observe Inc. launched an AI-powered observability tool and secured $145M in Series B funding.

25/09/2024 - source

Observe . AI Named a Strong Performer in Real - Time Revenue Execution Platforms by Independent Analyst Firm

Observe.AI was recognized as a Strong Performer in Real-Time Revenue Execution Platforms by an independent analyst firm.

08/05/2024 - source

Observe.AI, Inc Feeds

AKVA buys 100 percent of AI feeding solutions firm Observe Technologies - SeafoodSource

AKVA has acquired 100% of AI feeding solutions company Observe Technologies.

09/07/2024 - source

Observe.AI, Inc Profile

Company Name

Observe.AI, Inc

Company Website

https://www.observe.ai/

HQ Location

595 Market Street, Suite #1130, San Francisco, CA 94105

Employees

51-100

Social

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Financials

SERIES A