Observe.AI Overview
Observe.AI enhances contact center operations by automating customer calls with advanced voice AI. It provides real-time assistance to agents, ensuring they have the necessary support during interactions. The platform's unique auto QA feature evaluates 100% of customer interactions, offering comprehensive insights into performance and areas for improvement. This capability empowers teams to refine their communication strategies, leading to improved customer satisfaction and increased sales performance. A notable use case is its application in high-volume contact centers where efficiency and accuracy are critical. By leveraging Observe.AI, businesses can transform their contact centers into autonomous, data-driven environments, optimizing both agent performance and customer experience.
Use Cases
Customers recommend Coaching, Tracking & Monitoring Communications, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Observe.AI.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Observe.AI.
Observe.AI Use-Cases and Business Priorities: Customer Satisfaction Data
Observe.AI works with different mediums / channels such as Phone Calls.
Reviews
"...It also means that you do not miss a single agent trend as now you are seeing every interaction that is handled...." Peer review by Dean H, Quality Assurance Supervisor
Observe.AI, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Observe.AI provides real-time insights and guidance to improve contact center performance. Benefits include increased sales and higher customer retention.
Comprehensive Insights on Observe.AI Use Cases
How does Observe.AI address your Coaching Challenges?
What solutions does Observe.AI provide for Measuring Customer Satisfaction?
How does Observe.AI facilitate Onboarding?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Observe.AI solved their Sales Performance Management needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.
Video
What is Observe.AI? | The Conversation Intelligence Platform for Contact Centers
Peers used Observe.AI for coaching and tracking & monitoring communications
Observe.AI Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (34) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (34) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (2) |
Observe.AI Integrations
Observe.AI integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Observe.AI
Top Failure Risks for Observe.AI
Observe.AI, Inc News
Observe.AI Unveils AI Agents for Voice of Customer Intelligence - MarTech Cube
Observe.AI launched new AI agents designed to enhance voice of customer intelligence for contact centers. These AI agents leverage advanced conversational intelligence to analyze customer interactions, providing actionable insights that improve customer experience and operational efficiency. The solution targets digital marketing and customer engagement teams seeking deeper analytics from voice data.
Observe.AI Unveils AI Agents for Voice of Customer Intelligence
Observe.AI launched AI Agents for Voice of Customer Intelligence, enhancing contact center analytics with advanced conversational AI. The new solution automates customer feedback analysis, delivers real-time insights, and integrates with existing contact center platforms. This release aims to help enterprises improve customer experience, drive operational efficiency, and uncover actionable trends from voice interactions.
Observe Inc. Introduces AI-Powered Observability, Closes Series B Funding Of $145M - PR Newswire
Observe Inc. launched an AI-powered observability tool and secured $145M in Series B funding.
AKVA buys 100 percent of AI feeding solutions firm Observe Technologies - SeafoodSource
AKVA has acquired 100% of AI feeding solutions company Observe Technologies.
Observe.AI, Inc Profile
Company Name
Observe.AI, Inc
Company Website
https://www.observe.ai/HQ Location
595 Market Street, Suite #1130, San Francisco, CA 94105
Employees
51-100
Social
Financials
SERIES A
