Observe.AI Overview

Observe.AI enhances contact center operations by automating customer calls with advanced voice AI. It provides real-time assistance to agents, ensuring they have the necessary support during interactions. The platform's unique auto QA feature evaluates 100% of customer interactions, offering comprehensive insights into performance and areas for improvement. This capability empowers teams to refine their communication strategies, leading to improved customer satisfaction and increased sales performance. A notable use case is its application in high-volume contact centers where efficiency and accuracy are critical. By leveraging Observe.AI, businesses can transform their contact centers into autonomous, data-driven environments, optimizing both agent performance and customer experience.

Use Cases

Customers recommend Coaching, Tracking & Monitoring Communications, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Observe.AI.

Other use cases:

  • Onboarding
  • Engagement Management
  • Call Scoring
  • Helpdesk Management
  • Lead Qualification: Technographic
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Observe.AI.

Other priorities:

  • Improve ROI
  • Acquire Customers
  • Scale Best Practices
See all business priorities See less business priorities

Observe.AI Use-Cases and Business Priorities: Customer Satisfaction Data

Observe.AI works with different mediums / channels such as Phone Calls.

Reviews

"...With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers...." Peer review

Observe.AI, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Observe.AI provides real-time insights and guidance to improve contact center performance. Benefits include increased sales and higher customer retention.

Comprehensive Insights on Observe.AI Use Cases

How does Observe.AI address your Coaching Challenges?

How can Observe.AI enhance your Measuring Customer Satisfaction process?

How does Observe.AI facilitate Onboarding?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Observe.AI solved their Sales Performance Management needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

Case Studies

Financial Services

CASE STUDY Stellantis Financial Services

Observe.AI Post-interaction AI helped Stellantis Financial Services analyze 100% of customer calls. The company improved collection rates by 9.7 percentage points. Promise-to-pay rates increased by o...ver 5 points. SFS recovered $6.2 million in payments. The Auto QA tool let them coach agents better and reduce silence on calls. Teams now spend more time on improvements, not just finding issues.

Read more →
Health, Wellness and Fitness

CASE STUDY Verida

Observe.AI helped Verida reduce training time and improve service quality for 4 million annual calls. Verida used Real-Time Agent Assist and Post-Interaction AI to speed up agent onboarding and ensur...e compliance. The platform gave managers better visibility into calls and agent performance. Verida saw faster call resolution and reduced average handle time. Insights from Observe.AI led to updates in scripts and policies. The solution also helped Verida meet HIPAA requirements by redacting sensitive data automatically.

Read more →
Financial Services

CASE STUDY SoFi

Observe.AI helped SoFi automate its QA process for contact centers. Before, SoFi could only review 2% of customer interactions. Now, they review 100% of interactions. This lets them spot risks faster... and coach agents better. SoFi uses insights from calls to improve products and agent performance. Automation saves time and connects QA, coaching, and product feedback in one system.

Read more →
Health, Wellness and Fitness

CASE STUDY Signify Health

Observe.AI helped Signify Health improve agent onboarding and coaching with Real-time Agent Assist and Auto QA. Onboarding time dropped, and new hire proficiency rose from 70% to 82%. The company now... audits 65 million calls a year, up from 70,000. Conversion rates increased from 30% to 34%. Agents feel more confident and supported during calls.

Read more →

CASE STUDY ServiceFirst

Observe.AI helped ServiceFirst automate and improve its quality assurance process. ServiceFirst used Observe.AI's conversation intelligence platform and Auto QA to speed up agent evaluations and scal...e operations. The company saw a 1,800% increase in assessments and a 77% ROI. Compliance monitoring improved by 44%. ServiceFirst also reduced voicemail camping by 43% and cut call hang-ups by up to 39%. The platform enabled ServiceFirst to save over $10,000 annually and increase loan volume by $3.7 million.

Read more →
Financial Services

CASE STUDY Top Finserv Company

Observe.AI Auto QA helped Top Finserv Company automate quality assurance for all agent calls. Before, they could only review 10% of interactions each month using manual spreadsheets. With Observe.AI,... they increased QA volume by 83% and sped up QA workflows by 5x. Speech analytics accuracy improved by 30% in 30 days. The company now ensures compliance and better agent performance, using insights to coach teams and boost revenue.

Read more →

Video

What is Observe.AI? | The Conversation Intelligence Platform for Contact Centers

Video Thumbnail
lightning

Peers used Observe.AI for coaching and tracking & monitoring communications

Observe.AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.85/5 ★

Read Reviews (34)
Analytics

4.61/5 ★

Read Reviews (8)
Custom Reports

3.78/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.85/5 ★

Read Reviews (34)
Analytics

4.61/5 ★

Read Reviews (8)
Custom Reports

3.78/5 ★

Read Reviews (2)

Observe.AI Integrations

Observe.AI integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.78/5 ★

Read Reviews (2)
Data Export

3.42/5 ★

Read Reviews (1)

UJET

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

3CLogic Cloud Call Center

4.16 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Observe.AI

Top Failure Risks for Observe.AI

Observe.AI, Inc News

Product

Observe.AI Unveils AI Agents for Voice of Customer Intelligence - MarTech Cube

Observe.AI launched new AI agents designed to enhance voice of customer intelligence for contact centers. These AI agents leverage advanced conversational intelligence to analyze customer interactions, providing actionable insights that improve customer experience and operational efficiency. The solution targets digital marketing and customer engagement teams seeking deeper analytics from voice data.

Read more →
Product

Observe.AI Unveils AI Agents for Voice of Customer Intelligence

Observe.AI launched AI Agents for Voice of Customer Intelligence, enhancing contact center analytics with advanced conversational AI. The new solution automates customer feedback analysis, delivers real-time insights, and integrates with existing contact center platforms. This release aims to help enterprises improve customer experience, drive operational efficiency, and uncover actionable trends from voice interactions.

Read more →
Product

Observe Inc. Introduces AI-Powered Observability, Closes Series B Funding Of $145M - PR Newswire

Observe Inc. launched an AI-powered observability tool and secured $145M in Series B funding.

Read more →
M&A

AKVA buys 100 percent of AI feeding solutions firm Observe Technologies - SeafoodSource

AKVA has acquired 100% of AI feeding solutions company Observe Technologies.

Read more →

Observe.AI, Inc Profile

Company Name

Observe.AI, Inc

Company Website

https://www.observe.ai/

HQ Location

595 Market Street, Suite #1130, San Francisco, CA 94105

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES A