OMQ Assist: Reviews, Testimonials and Expert Opinions

OMQ Contact helped Klingel Gruppe improve their customer service. Customers get quick answers when they use the contact form. The system shows three possible answers right away. This makes it easy fo...r customers to find what they need. Klingel Gruppe now has better service quality and higher efficiency. The solution supports 32 languages.
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OMQ Contact and OMQ Assist helped DB Connect, a part of Deutsche Bahn, improve customer service. The company faced high volumes of support requests, especially during peak seasons. OMQ's AI-driven to...ols reduced the number and response time of customer service requests. The multilingual features made it easier to support international customers. DB Connect saw better internal processes and decided to expand their use of OMQ products.
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OMQ Contact and OMQ Assist helped DB Connect improve customer service. DB Connect used OMQ's AI knowledge base to answer support requests from around the world. The company reduced the number of cust...omer inquiries and cut ticket processing times. OMQ's multilingual features made it easier to support customers in different languages. DB Connect decided to add more OMQ products after seeing positive results.
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OMQ Contact, OMQ Help, and OMQ Assist help Deutsche Online Medien improve customer service for their photo products. The company uses OMQ to automate support, unify service across 12 European countri...es, and reduce employee training costs. OMQ Contact gives real-time answers in contact forms, while OMQ Help provides dynamic FAQs. The OMQ knowledge base lets them update all channels at once. This system is key for handling high volumes of customer requests, especially during the Christmas season.
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OMQ Assist and OMQ Contact help ETH Zurich improve internal knowledge management. The university uses these tools to automate support for students and employees. OMQ technology speeds up ticket proce...ssing and gives real-time solutions through Smart Desk. Since 2013, ETH Zurich has optimized its processes and kept quality high. The solution supports over 21,000 students and 11,000 employees.
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OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ to manage knowledge in 32 languages and answer customer questions faster. The OMQ Contact form reduced incoming requests and made... support faster. The system routed requests to the right place and gave customers quick answers. Flixbus saw better support quality and higher customer satisfaction.
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