OMQ Assist Overview

OMQ Assist enhances efficiency by providing real-time information to service staff. Relevant data is accessed through a comprehensive knowledge database.

This is a summary of the comprehensive capabilities and benefits of OMQ Assist based on over 44 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

OMQ Assist, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if OMQ Assist is right for your needs? Our Cuspera AI engine can evaluate how OMQ Assist fits your specific business needs, industry, and context. Get your personalized assessment report today.

OMQ Assist supports business activities such as:

  • Helpdesk Management
  • Workflow Management

As a solution, OMQ Assist's capabilities include Ticketing.

OMQ Assist Reviews

11 buyers and buying teams have used Cuspera to assess how well OMQ Assist solved their Help Desk needs. Cuspera uses 44 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Use Cases

Peers recommend Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using OMQ Assist.

See all use cases

Case Studies

COMPANY CASE STUDIES
OMQ Assist case study

Magix AG
CASE STUDY Magix AG

OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to answer support requests faster and make agent training easier. The system's smart knowledge base cuts research time and gives agents quick answers. Magix reduced support processing time by up to 20%. Training new agents no...w takes 40% less time. Magix uses OMQ Contact, OMQ Help, and OMQ Assist for better support quality.

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OMQ Assist case study

Hörmann
CASE STUDY Hörmann

OMQ Contact helps Hörmann automate customer service on their app and website. Hörmann needed a simple, cross-country support system for their global business. They chose OMQ's AI-based knowledge database after a competitive process. The OMQ Contact tool answers customer questions in real time throu...gh the BiSecure app. This improved service levels and created a digital customer dialogue. Hörmann now answers customer inquiries instantly.

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OMQ Assist case study

Globetrotter Ausrüstungs GmbH
CASE STUDY Globetrotter Ausrüstungs GmbH

OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer questions in real time through their website contact form. They integrated the solution in just one day. The system automatically handled over 50% of customer inqu...iries each month. This reduced the workload for service staff and improved the customer experience across the online shop.

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Based on peer insights

Cuspera recommends OMQ Assist for

Use Cases Helpdesk Management , Workflow Management
Features Ticketing

Peer and Expert Opinion on Features

for OMQ Assist

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.43/5 ★

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Ticketing

4.43/5 ★

Read Reviews (10)

IT and Other Capabilities

for OMQ Assist

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5 ★

Read Reviews (12)
Email Support

4.04/5 ★

Read Reviews (3)
Chat Support

3.72/5 ★

Read Reviews (2)
Phone Support

3.72/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5 ★

Read Reviews (12)
Email Support

4.04/5 ★

Read Reviews (3)
Chat Support

3.72/5 ★

Read Reviews (2)
Phone Support

3.72/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.04/5 ★

Read Reviews (3)
Custom Reports

3.19/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.04/5 ★

Read Reviews (3)
Custom Reports

3.19/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for OMQ Assist

Top Failure Risks for OMQ Assist

Vendor Profile Details

Company Name

OMQ

Company Website

https://www.omq.ai/

HQ Location

Chausseestraße 22 Berlin, Berlin 10115, DE

Employees

1-10

Social

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Financials

PRIVATE