OnAvaya Overview
OnAvaya™ – Google Cloud Platform offers a hosted contact center service using Avaya's IP Office™ and IP Office™ Contact Center software. This service is available exclusively in the US.
Use Cases
Customers recommend Collaboration, Sales Call Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using OnAvaya.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using OnAvaya.
OnAvaya Use-Cases and Business Priorities: Customer Satisfaction Data
OnAvaya works with different mediums / channels such as Video. Chat. and Phone Calls.
Reviews
"...Managing phone calls from customers is quick and easy with Avaya...." Peer review by Brock E., Captive Operations Specialist, Automotive
Peer review evidence (same sources as the product rating summary)
"...We are set up for collaborating with you with screen sharing and Web Talk...." OnAvaya Google Cloud Platform
"...OnAvaya enables contact center agents to access IP Office Contact Center to manage voice calls, chat and/or e-mails...." Peer review by Michael T., Network Administrator II
"...Very practical to manage, as a supervisor this software help me to control and make follow up...." Peer review by Verified Reviewer, Internet
OnAvaya, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OnAvaya
Top Industries
- Information Technology and Services
- Internet
- Hospitality
Popular in
- Mid Market
- Enterprise
- Large Enterprise
OnAvaya is popular in Information Technology And Services, Internet, and Hospitality and is widely used by Mid Market, Enterprise, and Large Enterprise.
OnAvaya Customer wins, Customer success stories, Case studies
How does OnAvaya address your Collaboration Challenges?
How can OnAvaya enhance your Sales Call Management process?
What solutions does OnAvaya provide for Engaging And Following Up?
11 buyers and buying teams have used Cuspera to assess how well OnAvaya solved their Contact Center Software needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
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Peers used OnAvaya for collaboration and sales call management
OnAvaya Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for OnAvaya
Top Failure Risks for OnAvaya
Avaya LLC News
Jeff Clarke takes the helm of Avaya
Jeff Clarke has been appointed as the new CEO of Avaya, marking the company's fourth CEO in five years. Clarke, who previously led Insurity, brings extensive experience from roles at Doxim, Travelport, Kodak, and others. Former CEO Patrick Dennis will transition to executive chair. Clarke aims to drive innovation and strengthen Avaya's position in enterprise communications.
Avaya Aura® 10.3 Gives Enterprises a Secure, Long-Term Path to Modernize
Avaya has announced the release of Avaya Aura® 10.3, enhancing its enterprise voice and unified communications platform. The update includes stronger security measures, compliance with JITC certification, and support for modern infrastructure standards. This release aims to provide enterprises with a secure path to modernize communications without disrupting existing systems. Avaya Aura 10.3 will be generally available on September 28, 2026.
Avaya Appoints Jeff Clarke as CEO, Patrick Dennis as Executive Chair
Avaya has appointed Jeff Clarke as CEO, succeeding Patrick Dennis, who becomes Executive Chair. Clarke, known for turning around companies like Kodak, aims to integrate AI into customer interactions while maintaining reliability. This leadership change signals Avaya's focus on operational discipline and debt management post-bankruptcy.
Avaya Appoints Jeff Clarke as Chief Executive Officer; Patrick Dennis ...
Avaya has appointed Jeff Clarke as its new Chief Executive Officer, succeeding Patrick Dennis, who will now serve as Executive Chair. Clarke brings extensive leadership experience from his previous roles at Insurity, Doxim, and Travelport. The appointment aims to strengthen Avaya's focus on innovation and customer connections in enterprise communications.
Avaya LLC Profile
Company Name
Company Website
https://www.avaya.com/en/HQ Location
2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA
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