OneContact CC Overview

OneContact Suite by Collab is an omnichannel contact center software designed to enhance customer interactions through AI-driven features and comprehensive reporting. Businesses can leverage its capabilities to deliver superior customer experiences across various communication channels. The software's AI tools facilitate intelligent routing and real-time analytics, empowering teams to make data-driven decisions and improve service efficiency. OneContact Suite is particularly beneficial for organizations looking to integrate multiple customer touchpoints seamlessly, ensuring consistent and personalized service. Its robust reporting features provide actionable insights, helping businesses optimize their contact center operations and drive customer satisfaction.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using OneContact CC.

Other use cases:

  • Communication Management
  • Measuring Customer Satisfaction
  • Lifetime Value Management
  • Touchpoint Management
  • Channel Management
  • Lead Analytics
  • Funnel Analysis
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using OneContact CC.

Other priorities:

  • Improve Efficiency
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OneContact CC Use-Cases and Business Priorities: Customer Satisfaction Data

OneContact CC works with different mediums / channels such as Social Media. Chat. Video etc.

OneContact CC's features include Bot, and Gamification. and OneContact CC support capabilities include Email Support, 24/7 Support, Phone Support, etc. also OneContact CC analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Both inbound and outbound calls can be managed within OneContact CC, with intelligent call distribution for inbound queries based on employee skills, language, age, contact history, and more...." Peer review

OneContact CC, Haptik, Livechat, Provide Support Live Chat, UJET, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Onecontact-cc provides an IP-based multimedia contact center solution. It offers comprehensive campaign and list management across video, voice, chat, email, and social media.

Popular Business Setting

for OneContact CC

Top Industries

  • Telecommunications
  • Information Technology and Services

Popular in

  • Mid Market

OneContact CC is popular in Telecommunications, and Information Technology And Services, and is widely used by Mid Market,

Comprehensive Insights on OneContact CC Use Cases

What benefits does OneContact CC offer for Engagement Management?

How efficiently Does OneContact CC manage your Helpdesk Management?

How does OneContact CC address your Contact List Management Challenges?

How can OneContact CC optimize your Measuring Customer Satisfaction Workflow?

9 buyers and buying teams have used Cuspera to assess how well OneContact CC solved their Contact Center Software needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Financial Services

CASE STUDY Edenred Portugal

OneContact CC by Collab helped Edenred Portugal improve their contact center. They needed better customer experience and seamless Salesforce integration. Collab delivered a cloud contact center with ...high-quality voice and unified channels. Agents now see all customer info in one place and resolve issues faster. Customer service abandon rate dropped below 5%. Sales team productivity increased with built-in softphone and click-to-dial. Employees rated the new solution 5 out of 5. Internal IT costs went down, and the IT team can focus on other tasks.

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Telecommunications

CASE STUDY Vodafone Portugal

Collab provided a contact center solution for Vodafone Portugal to help the hearing-impaired community. The solution lets customers interact with agents using sign language and HD video calls. This m...akes customer service more accessible for people with hearing loss. The technology runs on Nubitalk, Collab’s cloud platform. Vodafone Portugal still uses this solution today, showing its maturity and reliability.

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Financial Services

CASE STUDY Intrum Justitia

OneContact CC hybrid cloud helped Intrum Justitia upgrade their contact center. The old system was slow and costly. Collab and Cludo replaced it with a new IP PBX and cloud solution. The project fini...shed on time, even after a schedule change. Intrum Justitia saw over 50% more efficiency in some products. Manual work dropped and CRM integration improved.

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Consumer Services

CASE STUDY GoConnection

OneContact CC helped GoConnection, a remote BPO specialist, improve its outbound call operations. The company needed a flexible, cloud-based contact center solution to support rapid growth and remote... work during the COVID-19 pandemic. By using OneContact CC, GoConnection made its service more efficient and allowed agents to work from home. This led to better customer experiences and greater adaptability for the business.

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CASE STUDY FlightSite

Collab's cloud-based contact center solution helped FlightSite, Africa’s first online travel agency, improve customer service. FlightSite needed better scalability, flexibility, and cost-efficiency d...uring peak travel times. The new platform lets FlightSite scale resources up or down and supports remote work. It offers multi-channel support, advanced routing, and strong analytics. This solution removed the need for big hardware investments and improved customer satisfaction.

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Telecommunications

CASE STUDY Vodafone Portugal

Vodafone Portugal used Collab's Nubitalk gamification platform in its contact centers. The goal was to improve customer satisfaction, reduce call duration, and increase first-call resolution. The pil...ot project showed better customer satisfaction and higher customer retention. Call duration dropped more than expected. Vodafone decided to roll out the solution to all its contact centers in Portugal.

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lightning

Peers used OneContact CC for engagement management and helpdesk management

OneContact CC Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (14)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

4.65/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (14)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

4.65/5 ★

Read Reviews (28)

Software Failure Risk Guidance

?

for OneContact CC

Overall Risk Meter

Low Medium High

Top Failure Risks for OneContact CC

Collab Inc. News

Partnership

Cirion expands partnership with Collab to launch Nubitalk in LATAM

Cirion Technologies has expanded its partnership with Collab to launch Nubitalk, Collabs cloud-based contact center solution, across Latin America. Nubitalk, now hosted on Microsoft Azure, delivers advanced customer experience features such as AI, sentiment analysis, and gamification to regional clients via the public cloud.

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Product

From Search to Found: Introducing KYRA, Our New Knowledge Base Feature

Collab introduced KYRA, an AI-powered feature in their help desk system, to improve access to their knowledge base. KYRA helps users quickly find relevant documentation, enhancing the customer experience.

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Product

From Search to Found: Introducing KYRA, Our New Knowledge ...

Collab introduced KYRA, an AI-powered feature that helps users easily find documentation within their knowledge base, improving access to information for customers and partners.

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Partnership

Seoul Bound: Collab Selected for EU Business Hub Korea 2024

Collab.com joins EU Business Hub Korea 2024 to connect European and Korean tech markets, fostering partnerships and growth opportunities.

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Collab Inc. Profile

Company Name

Collab Inc.

Company Website

https://www.collab.com/en/

HQ Location

Av. D. João II, nº43, 4., Lisbon, 1990-084, PT

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A