OneContact CC Overview
Onecontact-cc provides an IP-based multimedia contact center solution. It offers comprehensive campaign and list management across video, voice, chat, email, and social media.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using OneContact CC.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using OneContact CC.
OneContact CC Use-Cases and Business Priorities: Customer Satisfaction Data
OneContact CC works with different mediums / channels such as Social Media. Chat. Video etc.
OneContact CC's features include Bot, and Gamification. and OneContact CC support capabilities include Email Support, 24/7 Support, Phone Support, etc. also OneContact CC analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Both inbound and outbound calls can be managed within OneContact CC, with intelligent call distribution for inbound queries based on employee skills, language, age, contact history, and more...." Peer review
OneContact CC, Provide Support Live Chat, Chatra, Livechat, ComputerTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OneContact CC
Top Industries
- Telecommunications
- Information Technology and Services
Popular in
- Mid Market
OneContact CC is popular in Telecommunications, and Information Technology And Services, and is widely used by Mid Market,
Comprehensive Insights on OneContact CC Use Cases
How can OneContact CC enhance your Engagement Management process?
What benefits does OneContact CC offer for Helpdesk Management?
How efficiently Does OneContact CC manage your Contact List Management?
How does OneContact CC address your Measuring Customer Satisfaction Challenges?
14+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well OneContact CC solved their Contact Center Software needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used OneContact CC for engagement management and helpdesk management
OneContact CC Competitors
OneContact CC Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (28) |
Software Failure Risk Guidance
?for OneContact CC
Overall Risk Meter
Top Failure Risks for OneContact CC
Collab News
Seoul Bound: Collab Selected for EU Business Hub Korea 2024
Collab.com joins EU Business Hub Korea 2024 to connect European and Korean tech markets, fostering partnerships and growth opportunities.
Collab Feeds
Live Agent Assistance: Empowering Agents to Build Meaningful Connections
While chatbots and automated systems handle routine inquiries efficiently, they lack the human touch crucial for fostering meaningful connections with customers. Human agents are the heart and soul of customer service, creating experiences that leave lasting impressions. Learn more about the importance of live agent assistance for achieving the right balance between AI and human […]
The post Live Agent Assistance: Empowering Agents to Build Meaningful Connections appeared first on Collab.
Join Collab at CxSummit 2024
We are thrilled to announce that Collab will be sponsoring the upcoming CxSummit, taking place on June 6th, 2024, at the Leap Sete Rios in Lisbon. This event, organized by Media N9ve in partnership with Lab Experience, aims to discuss the latest trends and challenges in the relationship between companies and their customers. The sessions […]
The post Join Collab at CxSummit 2024 appeared first on Collab.
Collab Citrix-Ready Certified Products
Collab has partnered with Citrix Systems, Inc. to provide you with greater efficiency and flexibility when using Collab’s products. Citrix Ready is a partner program for organizations that want to integrate with Citrix Workspace and App Delivery and Security. Program members get access to resources for integrating, validating, and marketing hardware, software, and service solutions […]
The post Collab Citrix-Ready Certified Products appeared first on Collab.
Collab Profile
Company Name
Collab
Company Website
https://www.collab.com/en/HQ Location
Av. D. João II, nº43, 4., Lisbon, 1990-084, PT
Employees
501-1000
Social
Financials
M&A
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