OneContact CC Overview

Onecontact-cc provides an IP-based multimedia contact center solution. It offers comprehensive campaign and list management across video, voice, chat, email, and social media.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using OneContact CC.

Other use cases:

  • Communication Management
  • Measuring Customer Satisfaction
  • Lifetime Value Management
  • Touchpoint Management
  • Channel Management
  • Lead Analytics
  • Funnel Analysis
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using OneContact CC.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

OneContact CC Use-Cases and Business Priorities: Customer Satisfaction Data

OneContact CC works with different mediums / channels such as Social Media, Chat, Video, etc.

OneContact CC's features include Bot, and Gamification.

Reviews

"...I would recommend OneContact to any company wanting to transform contact centers into customer engagement centers...." Peer review by Bruce von M., Co-founder and Joint CEO, Information Technology and Services

OneContact CC, Provide Support Live Chat, Chatra, Livechat, ComputerTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OneContact CC

Top Industries

  • Telecommunications
  • Information Technology and Services

Popular in

  • Mid Market

OneContact CC is popular in Telecommunications, and Information Technology And Services, and is widely used by Mid Market,

Comprehensive Insights on OneContact CC Use Cases

What makes OneContact CC ideal for Engagement Management?

How can OneContact CC enhance your Helpdesk Management process?

What benefits does OneContact CC offer for Contact List Management?

What benefits does OneContact CC offer for Measuring Customer Satisfaction?

14+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well OneContact CC solved their Contact Center Software needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

lightning

Peers used OneContact CC for engagement management and helpdesk management

OneContact CC Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (14)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

4.65/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (14)
Analytics

4.73/5 ★

Read Reviews (26)
Custom Reports

4.65/5 ★

Read Reviews (28)

Software Failure Risk Guidance

?

for OneContact CC

Overall Risk Meter

Low Medium High

Top Failure Risks for OneContact CC

Collab Feeds

Live Agent Assistance: Empowering Agents to Build Meaningful Connections

While chatbots and automated systems handle routine inquiries efficiently, they lack the human touch crucial for fostering meaningful connections with customers. Human agents are the heart and soul of customer service, creating experiences that leave lasting impressions. Learn more about the importance of live agent assistance for achieving the right balance between AI and human […]

The post Live Agent Assistance: Empowering Agents to Build Meaningful Connections appeared first on Collab.

23/06/2024 - source

Join Collab at CxSummit 2024

We are thrilled to announce that Collab will be sponsoring the upcoming CxSummit, taking place on June 6th, 2024, at the Leap Sete Rios in Lisbon. This event, organized by Media N9ve in partnership with Lab Experience, aims to discuss the latest trends and challenges in the relationship between companies and their customers. The sessions […]

The post Join Collab at CxSummit 2024 appeared first on Collab.

23/05/2024 - source

Collab Citrix-Ready Certified Products

Collab has partnered with Citrix Systems, Inc. to provide you with greater efficiency and flexibility when using Collab’s products. Citrix Ready is a partner program for organizations that want to integrate with Citrix Workspace and App Delivery and Security. Program members get access to resources for integrating, validating, and marketing hardware, software, and service solutions […]

The post Collab Citrix-Ready Certified Products appeared first on Collab.

15/05/2024 - source

Collab Profile

Company Name

Collab

Company Website

https://www.collab.com/en/

HQ Location

Av. D. João II, nº43, 4., Lisbon, 1990-084, PT

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A