OneContact CC Overview
OneContact Suite by Collab is an omnichannel contact center software designed to enhance customer interactions through AI-driven features and comprehensive reporting. Businesses can leverage its capabilities to deliver superior customer experiences across various communication channels. The software's AI tools facilitate intelligent routing and real-time analytics, empowering teams to make data-driven decisions and improve service efficiency. OneContact Suite is particularly beneficial for organizations looking to integrate multiple customer touchpoints seamlessly, ensuring consistent and personalized service. Its robust reporting features provide actionable insights, helping businesses optimize their contact center operations and drive customer satisfaction.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using OneContact CC.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using OneContact CC.
OneContact CC Use-Cases and Business Priorities: Customer Satisfaction Data
OneContact CC works with different mediums / channels such as Social Media. Chat. Video etc.
OneContact CC's features include Bot, and Gamification. and OneContact CC support capabilities include Email Support, 24/7 Support, Phone Support, etc. also OneContact CC analytics capabilities include Analytics, and Custom Reports.
Reviews
"...OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter)...." Peer review from Collab
OneContact CC, Haptik, Livechat, Provide Support Live Chat, UJET, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Onecontact-cc provides an IP-based multimedia contact center solution. It offers comprehensive campaign and list management across video, voice, chat, email, and social media.
Popular Business Setting
for OneContact CC
Top Industries
- Telecommunications
- Information Technology and Services
Popular in
- Mid Market
OneContact CC is popular in Telecommunications, and Information Technology And Services, and is widely used by Mid Market,
Comprehensive Insights on OneContact CC Use Cases
What solutions does OneContact CC provide for Engagement Management?
How can OneContact CC optimize your Helpdesk Management Workflow?
What solutions does OneContact CC provide for Contact List Management?
How efficiently Does OneContact CC manage your Measuring Customer Satisfaction?
14+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well OneContact CC solved their Contact Center Software needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Edenred Portugal
CASE STUDY GoConnection
CASE STUDY Vodafone Portugal
CASE STUDY Intrum Justitia
CASE STUDY Vodafone Portugal
CASE STUDY FlightSite
Peers used OneContact CC for engagement management and helpdesk management
OneContact CC Competitors
OneContact CC Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (28) |
Software Failure Risk Guidance
?for OneContact CC
Overall Risk Meter
Top Failure Risks for OneContact CC
Collab Inc. News
Cirion expands partnership with Collab to launch Nubitalk in LATAM
Cirion Technologies has expanded its partnership with Collab to launch Nubitalk, Collabs cloud-based contact center solution, across Latin America. Nubitalk, now hosted on Microsoft Azure, delivers advanced customer experience features such as AI, sentiment analysis, and gamification to regional clients via the public cloud.
From Search to Found: Introducing KYRA, Our New Knowledge Base Feature
Collab introduced KYRA, an AI-powered feature in their help desk system, to improve access to their knowledge base. KYRA helps users quickly find relevant documentation, enhancing the customer experience.
From Search to Found: Introducing KYRA, Our New Knowledge ...
Collab introduced KYRA, an AI-powered feature that helps users easily find documentation within their knowledge base, improving access to information for customers and partners.
Seoul Bound: Collab Selected for EU Business Hub Korea 2024
Collab.com joins EU Business Hub Korea 2024 to connect European and Korean tech markets, fostering partnerships and growth opportunities.
Collab Inc. Profile
Company Name
Collab Inc.
Company Website
https://www.collab.com/en/HQ Location
Av. D. João II, nº43, 4., Lisbon, 1990-084, PT
Employees
501-1000
Social
Financials
M&A
