OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today s enterprise customer engagement contact centers...." Peer review
OpenText Qfiniti, Mediafly Coach360 (formerly ExecVision), Natterbox, NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
Comprehensive Insights on OpenText Qfiniti Use Cases
How efficiently Does OpenText Qfiniti manage your Call Recording?
Why is OpenText Qfiniti the best choice for Helpdesk Management?
How does OpenText Qfiniti address your Engagement Management Challenges?
How can OpenText Qfiniti optimize your Coaching Workflow?
6+ more Business Use Cases
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
OpenTexts MyAviator brings secure AI to everyday work
OpenText has launched MyAviator, a secure AI assistant designed to enhance how knowledge workers interact with information. Part of the OpenText Aviator suite, MyAviator integrates AI into secure information management, enabling faster and more efficient workflows across various sectors, including legal and finance. This launch underscores OpenText's commitment to AI-driven innovation, offering enterprise-grade security and compliance.
OpenText's CFO Transition: Leadership Change Tests Financial Fortitude Amid Strong ...
OpenText's CFO Chadwick Westlake departs to lead EQB, prompting a leadership transition as Cosmin Balota steps in as interim CFO. The company projects Q4 FY2025 revenue of $1.31 billion, a 4% increase year-over-year. The market remains cautious, with a 4.2% stock dip reflecting concerns about Balota's strategic vision and the delay in appointing a permanent CFO.
BASF Environmental Catalyst and Metal Solutions Chooses OpenText to Support ... - MarketScreener
BASF Environmental Catalyst and Metal Solutions has chosen OpenText's B2B Integration Enterprise solution to modernize its supply chain operations. This cloud-based platform will enhance efficiency, security, and data quality while reducing costs. OpenText's solution supports streamlined order-to-cash processes, offering agility and scalability for BASF's global supply chain needs.
OpenText Appoints Kristen Ludgate to Board of Directors
OpenText appointed Kristen Ludgate to its board of directors on June 26, 2025. Ludgate, former Chief People Officer at HP Inc., brings expertise in global workforce strategy, leadership development, and talent management. Her addition supports OpenTexts ongoing board refreshment and focus on human capital strategy.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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