OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics...." Peer review from OpenText CEM
OpenText Qfiniti, Natterbox, Mediafly Coach360 (formerly ExecVision), NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
Comprehensive Insights on OpenText Qfiniti Use Cases
How can OpenText Qfiniti enhance your Call Recording process?
What Are the key features of OpenText Qfiniti for Helpdesk Management?
How does OpenText Qfiniti address your Engagement Management Challenges?
What Are the key features of OpenText Qfiniti for Coaching?
6+ more Business Use Cases
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
Top 5 reasons MSPs choose OpenText MDR - IT Security News
MSPs choose OpenText MDR for its ability to help small and medium businesses protect against cyber threats, with growing demand for managed detection and response services.
OpenText Partners with Secure Code Warrior to Deliver Comprehensive Application Security and Customized Developer Risk Management - PR Newswire
OpenText has partnered with Secure Code Warrior to enhance application security and offer customized developer risk management solutions.
New browser-based query editor for OpenText Core Analytics Database accelerates and simplifies querying your data - OpenText
OpenText has introduced a new browser-based query editor for its Core Analytics Database to make data querying faster and easier.
OpenText Corporation Feeds
OpenText Appoints Fletcher Previn to Board of Directors - Stock Titan
Fletcher Previn, Cisco CIO, joins OpenText's board to enhance tech leadership.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
Social
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