OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today s enterprise customer engagement contact centers...." Peer review
OpenText Qfiniti, Natterbox, Mediafly Coach360 (formerly ExecVision), NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
Comprehensive Insights on OpenText Qfiniti Use Cases
What solutions does OpenText Qfiniti provide for Call Recording?
What Are the key features of OpenText Qfiniti for Helpdesk Management?
How can OpenText Qfiniti enhance your Engagement Management process?
What solutions does OpenText Qfiniti provide for Coaching?
6+ more Business Use Cases
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
KuppingerCole recognizes OpenText as a Leader in data security
KuppingerCole recognizes OpenText as a leader in data security for its data-centric approach, highlighting the growing challenge of managing data sprawl and vulnerability to breaches.
First Nations IT company Yirigaa implements OpenText to build community capability
Yirigaa, a First Nations IT company, partners with OpenText to enhance opportunities for Indigenous communities through AI and data management, aiming to build community capability and create career pathways for Indigenous tech professionals.
Titanium X innovations for OpenText Business Network Cloud
OpenText introduces Titanium X innovations for its Business Network Cloud, enhancing supply chain management with AI-powered insights and improved transaction processes.
OpenText Corporation Feeds
OpenText Appoints Kaseya's Mike DePalma As New VP Of Business Development: Exclusive - CRN
OpenText has appointed Mike DePalma as the new vice president of business development to enhance the company's channel strategy and market share. DePalma brings extensive experience from Datto and Kaseya, focusing on strengthening relationships with MSPs and leveraging partnerships like the one with Microsoft.
OpenText Appoints Chadwick Westlake Chief Financial Officer To Reinforce Top Priorities
OpenText has appointed Chadwick Westlake as the new Chief Financial Officer to strengthen its key priorities.
OpenText Up 8% After Hours as it Reported Lower Fiscal Q2 Results on a Divestiture
OpenText shares rose 8% after hours despite reporting lower fiscal Q2 results due to a divestiture.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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