OpenText Qfiniti Overview

OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.

Other use cases:

  • Coaching
  • Contact List Management
  • Call Analytics
  • Performance Management
  • Call Scoring
  • Forecasting
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Business Priorities

Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.

Other priorities:

  • Grow Market Share
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OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Qfiniti works with different mediums / channels such as Phone Calls,

OpenText Qfiniti's features include Recording, and Feedback Surveys.

Reviews

"...now i can record the calls and i can provide feedback to the agents in the areas they need to improve...." Peer review by Verified Reviewer, Computer & Network Security

OpenText Qfiniti, Natterbox, Mediafly Coach360 (formerly ExecVision), NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Qfiniti

Top Industries

  • Computer & Network Security
  • Education
  • Financial Services

Popular in

  • Enterprise

OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,

Comprehensive Insights on OpenText Qfiniti Use Cases

What makes OpenText Qfiniti ideal for Call Recording?

Why is OpenText Qfiniti the best choice for Helpdesk Management?

How efficiently Does OpenText Qfiniti manage your Engagement Management?

How can OpenText Qfiniti enhance your Coaching process?

6+ more Business Use Cases

48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

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OpenText Qfiniti - Asurion Success Story

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Peers used OpenText Qfiniti for call recording and helpdesk management

OpenText Qfiniti Features

  • Low
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FEATURE RATINGS AND REVIEWS
Custom Reports

4.73/5 ★

Read Reviews (27)
Analytics

4.58/5 ★

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.73/5 ★

Read Reviews (27)
Analytics

4.58/5 ★

Read Reviews (24)

Software Failure Risk Guidance

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for OpenText Qfiniti

Overall Risk Meter

Low Medium High

Top Failure Risks for OpenText Qfiniti

Opentext News

OpenText IT Management Platform achieves FedRAMP authorization

OpenText IT Management Platform achieves FedRAMP authorization, enhancing government IT service management with AI and automation.

11/09/2024 - source

OpenText IT Management Platform Achieves FedRAMP® Authorization

OpenText IT Management Platform has achieved FedRAMP authorization, ensuring compliance with federal security standards.

10/09/2024 - source

OpenText Named a Leader in IDC MarketScape: Worldwide Intelligent Content Services 2024

Arrow Electronics and Citrix have signed a strategic distribution agreement for North America and EMEA.

09/09/2024 - source

Opentext Profile

Company Name

Opentext

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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