OpenText Contact Center Analytics Overview

OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Contact Center Analytics.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Campaign Analytics
  • Coaching
  • Call Scoring
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Contact Center Analytics.

Other priorities:

  • Enter New Markets Internationally Or Locally
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OpenText Contact Center Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Contact Center Analytics works with different mediums / channels such as Phone Calls. Chat. Social Media etc.

OpenText Contact Center Analytics's features include Recording, and Feedback Surveys. and OpenText Contact Center Analytics support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Contact Center Analytics analytics capabilities include Analytics, and Custom Reports.

OpenText Contact Center Analytics, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Contact Center Analytics

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Contact Center Analytics is popular in Education, Financial Services, and Legal Services and is widely used by

OpenText Contact Center Analytics Customer wins, Customer success stories, Case studies

What makes OpenText Contact Center Analytics ideal for Engagement Management?

What makes OpenText Contact Center Analytics ideal for Helpdesk Management?

What Are the key features of OpenText Contact Center Analytics for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well OpenText Contact Center Analytics solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

lightning

Peers used OpenText Contact Center Analytics for engagement management and social media analytics

OpenText Contact Center Analytics Competitors

OpenText Contact Center Analytics Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for OpenText Contact Center Analytics

Top Failure Risks for OpenText Contact Center Analytics

OpenText Corporation News

Partnership

European firms get OpenText AI data tools inside AWS sovereign cloud

OpenText has integrated its AI data tools into the AWS sovereign cloud, providing European firms with enhanced data management capabilities. This collaboration aims to offer secure and compliant cloud solutions tailored to the needs of European businesses.

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Product

OpenText Enterprise Data and AI Solutions to be Available on AWS ...

OpenText announced that its enterprise data and AI solutions, including Content Management and Documentum, will be available on AWS European Sovereign Cloud. This move enhances OpenText's hybrid sovereign cloud offering, allowing European customers to leverage AWS capabilities while ensuring data residency and compliance within EU boundaries.

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Product

OpenText Application Quality Management 26.1 is here

OpenText has launched Application Quality Management 26.1, featuring enhancements like ALM Aviator workflow integration for AI control, off-cloud deployment for secure environments, and bring-your-own-model support. The release also includes productivity improvements in the Web Client and built-in e-signature support for compliance. These updates aim to modernize quality practices while ensuring governance and flexibility.

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Partnership

OpenText and Hatz AI Partner to Support MSP AI Readiness

OpenText has announced a referral partnership with Hatz AI to assist managed service providers (MSPs) in adopting AI technologies. This collaboration aims to transition MSPs from AI interest to practical implementation, offering a centralized hub for large language models and frameworks for responsible AI adoption. The partnership helps MSPs identify AI use cases, prepare for AI readiness, and manage governance and costs, while integrating OpenText solutions to address broader technology needs.

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OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

Social

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