OpenText Qfiniti Overview

OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.

Other use cases:

  • Coaching
  • Contact List Management
  • Call Analytics
  • Performance Management
  • Call Scoring
  • Forecasting
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Business Priorities

Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.

Other priorities:

  • Grow Market Share
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OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Qfiniti works with different mediums / channels such as Phone Calls.

OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.

Reviews

"...now i can record the calls and i can provide feedback to the agents in the areas they need to improve...." Peer review by Verified Reviewer, Computer & Network Security

OpenText Qfiniti, Mediafly Coach360 (formerly ExecVision), Natterbox, NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Qfiniti

Top Industries

  • Computer & Network Security
  • Education
  • Financial Services

Popular in

  • Enterprise

OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,

OpenText Qfiniti Customer wins, Customer success stories, Case studies

Why is OpenText Qfiniti the best choice for Call Recording?

How efficiently Does OpenText Qfiniti manage your Helpdesk Management?

How efficiently Does OpenText Qfiniti manage your Engagement Management?

How can OpenText Qfiniti enhance your Coaching process?

48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

OpenText Qfiniti - Asurion Success Story

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Peers used OpenText Qfiniti for call recording and helpdesk management

OpenText Qfiniti Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.73/5 ★

Read Reviews (27)
Analytics

4.58/5 ★

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.73/5 ★

Read Reviews (27)
Analytics

4.58/5 ★

Read Reviews (24)

Software Failure Risk Guidance

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for OpenText Qfiniti

Overall Risk Meter

Low Medium High

Top Failure Risks for OpenText Qfiniti

OpenText Corporation News

Partnership

OpenText's Christine Gassman On Partner Program Overhaul: "A Lot Of Partners Don"t Even ...

OpenText is overhauling its partner program, led by Christine Gassman, to improve partner engagement and support. The revamp focuses on better integration, onboarding, and communication, with an emphasis on education and enablement, particularly around Microsoft and AI. The program aims to enhance partner experience and loyalty through tailored support and simplified processes.

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M&A

OpenText's Strategic Retreat: $150 Million Vertica Sale Signals Debt-Driven Portfolio Restructuring

OpenText has sold its analytics database business, Vertica, to Rocket Software for $150 million as part of a strategic effort to reduce its debt. This divestiture marks OpenText's second major asset sale within months, reflecting a shift from aggressive acquisition to financial stability. The sale is expected to close in OpenText's fiscal fourth quarter of 2025. Rocket Software aims to leverage Vertica's customer base and integrate it into its enterprise software portfolio.

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M&A

Rocket Software to Acquire Vertica Analytics Database Platform from OpenText

Rocket Software has entered into a definitive agreement to acquire the Vertica analytics database platform from OpenText. This acquisition will enhance Rocket Software's capabilities in high-performance analytics, data, and AI, supporting cloud, on-prem, and hybrid deployments. The transaction is expected to close in mid-2026, pending regulatory approvals.

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Executive

OpenText Refocuses On Cloud And AI With New CEO And Divestment - Simply Wall St

OpenText has appointed Ayman Antoun as CEO and plans to divest its Vertica business to focus on cloud and AI solutions. This strategic shift aligns with the company's emphasis on AI-centric data governance and cloud-based information management. The leadership change, with Antoun's experience in cloud services from IBM, aims to enhance OpenText's competitive edge against firms like Microsoft and Oracle.

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OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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