Opiniator Overview

Opiniator facilitates real-time feedback collection, improving customer satisfaction through immediate issue resolution. Automated reporting and analytics enhance service quality by identifying trends and actionable insights.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using Opiniator.

Other use cases:

  • Engaging And Following Up
  • Contract Management
  • Digital Signature
  • Sending & Publishing Communications
  • Contact List Management
  • Advertisement
  • Customise Loyalty Program
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Opiniator.

Other priorities:

  • Improve Customer Satisfaction
See all business priorities See less business priorities

Opiniator Use-Cases and Business Priorities: Customer Satisfaction Data

Opiniator works with different mediums / channels such as Phone Calls. Text SMS. User Generated Content etc.

Opiniator's features include Embedded Survey Forms, Alerts: Popups & Notifications, Calculator, etc. and Opiniator support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Opiniator analytics capabilities include Custom Reports, and Analytics.

Reviews

"With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any co...ncerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system." - Kirk Hutchison

Opiniator, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Opiniator

Top Industries

  • Hospital & Health Care
  • Medical Devices
  • Marketing and Advertising

Popular in

  • Mid Market
  • Enterprise

Opiniator is popular in Hospital & Health Care, Medical Devices, and Marketing And Advertising and is widely used by Mid Market, and Enterprise,

Comprehensive Insights on Opiniator Use Cases

What solutions does Opiniator provide for Collecting Feedback?

What benefits does Opiniator offer for Helpdesk Management?

How can Opiniator optimize your Rating And Review Management Workflow?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Opiniator solved their Customer Feedback Management needs. Cuspera uses 278 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Opiniator testimonial

Kirk Hutchison

Performance Manager

Florida Dept. of Transportation

With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any concerns, maintenance or safety issues can immediate...ly trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system.

Testimonial By Kirk Hutchison
Opiniator testimonial

Crystal Underwood

Safety Rest Area Program Manager

Virginia Department of Transportation

We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opiniator into our performance contract with them. Ov...erall we have been very pleased with the service, staff and the results of the system.

Testimonial By Crystal Underwood
Opiniator testimonial

Heather Swanson

Rest Area Program Manager

Oregon Travel Information Council (for OR DOT)

Our goal was to allow easy visitor feedback and reduce the time and cost of our previous paper and phone-based system across our 35 rest areas. I would highly recommend Opiniator. Their staff have been exceptionally clear in their explanations. We also appreciate all the data is shown in an online... dashboard. The most outstanding part has been the constant innovation in the tool.

Testimonial By Heather Swanson
CUSTOMERS TESTIMONIALS
Opiniator testimonial

Kirk Hutchison

Performance Manager

Florida Dept. of Transportation

With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any concerns, maintenance or safety issues can immediate...ly trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. Opiniator replaced our old comment card system.

Testimonial By Kirk Hutchison
Opiniator testimonial

Crystal Underwood

Safety Rest Area Program Manager

Virginia Department of Transportation

We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opiniator into our performance contract with them. Ov...erall we have been very pleased with the service, staff and the results of the system.

Testimonial By Crystal Underwood
Opiniator testimonial

Heather Swanson

Rest Area Program Manager

Oregon Travel Information Council (for OR DOT)

Our goal was to allow easy visitor feedback and reduce the time and cost of our previous paper and phone-based system across our 35 rest areas. I would highly recommend Opiniator. Their staff have been exceptionally clear in their explanations. We also appreciate all the data is shown in an online... dashboard. The most outstanding part has been the constant innovation in the tool.

Testimonial By Heather Swanson

Video

Opiniator Restaurant Customer Feedback

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Peers used Opiniator for Collecting feedback and helpdesk management

Opiniator Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.33/5 ★

Read Reviews (26)
Analytics

4.03/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.33/5 ★

Read Reviews (26)
Analytics

4.03/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for Opiniator

Overall Risk Meter

Low Medium High

Top Failure Risks for Opiniator

Opiniator Feeds

CMMS Radio and Youtube – Greg Christensen and Matt Selbie

The podcast from CMMS Radio with Greg Christensen discusses the comprehensive journey of computerized maintenance management systems (CMMS), covering everything from selection to implementation. It aims to assist listeners in making informed choices and achieving success with their CMMS projects. The episode features experts in the field and includes a detailed discussion with Matt Selbie, […]

The post CMMS Radio and Youtube – Greg Christensen and Matt Selbie appeared first on Opiniator.

11/04/2024 - source

Use QR Code Surveys – Transforming the Feedback Process

The post Use QR Code Surveys – Transforming the Feedback Process appeared first on Opiniator.

10/03/2024 - source

Feedback for Customer Satisfaction in Vending Machines

Feedback for Customer Satisfaction in Vending Machines – Key Takeaways The vending machine market is large and competitive with slim margins: Customer satisfaction is critical for business success. Many issues cause customer dissatisafction: So need addressing Real-Time Feedback is Crucial: Utilizing cell phones for instant feedback allows a vending business to quickly identify and address […]

The post Feedback for Customer Satisfaction in Vending Machines appeared first on Opiniator.

05/02/2024 - source

Opiniator Profile

Company Name

Opiniator

Company Website

https://opiniator.com/

HQ Location

Portland, Oregon 97229

Employees

1-10

Social

Financials

PRIVATE