Oracle EBS CRM Overview

Oracle E-Business Suite (EBS) CRM is a cloud-based suite with integrated business applications for sales, service, and marketing. It helps streamline processes and manage costs and performance.

Use Cases

Customers recommend Lead Tracking, Relationship Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle EBS CRM.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Workflow Management
  • Collaboration
  • Contract Management
  • Customer Case Management
  • Pipeline Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Oracle EBS CRM.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

Oracle EBS CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle EBS CRM's features include Recording. and Oracle EBS CRM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Oracle EBS CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Utilized them for deals orders , client administration and helpdesk , now on this days we just use it for deals orders since we moved client administration and technical support (helpdesk) to another application...." Peer review by Alma W, ERP Project Manager, Computer Software

Oracle EBS CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle EBS CRM

Top Industries

  • Retail
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Oracle EBS CRM is popular in Retail, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Oracle EBS CRM Use Cases

What benefits does Oracle EBS CRM offer for Lead Tracking?

How does Oracle EBS CRM facilitate Relationship Management?

What solutions does Oracle EBS CRM provide for Helpdesk Management?

How does Oracle EBS CRM facilitate Engagement Management?

How does Oracle EBS CRM address your Contact List Management Challenges?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Oracle EBS CRM solved their CRM needs. Cuspera uses 374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

lightning

Peers used Oracle EBS CRM for lead tracking and relationship management

Oracle EBS CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)

Oracle EBS CRM Integrations

Oracle EBS CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.03/5 ★

Read Reviews (61)
Data Export

3.88/5 ★

Read Reviews (32)

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

idev CMS

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Oracle EBS CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle EBS CRM

Oracle Corporation News

Nashville Metro Government Selects Oracle Fusion Cloud Applications to Support Growing Population and Fiscal Responsibility - Quantisnow

Nashville Metro Government chooses Oracle Fusion Cloud Applications to manage population growth and fiscal responsibility.

11/12/2024 - source

Essex NHS trusts to deploy Oracle Health EPR system - UKAuthority.com

Essex NHS trusts will use Oracle Health's EPR system.

11/12/2024 - source

Nashville Metro Government Selects Oracle Fusion Cloud Applications to Support Growing Population and Fiscal Responsibility - Oracle

Nashville Metro Government chooses Oracle Fusion Cloud Applications to manage its growing population and fiscal responsibilities.

11/12/2024 - source

Oracle Corporation Feeds

Oracle Sets the Date for its Second Quarter Fiscal Year 2025 Earnings Announcement

Oracle announced the date for its second quarter fiscal year 2025 earnings release.

01/12/2024 - source

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO