Oracle EBS CRM Overview

Oracle E-Business Suite (EBS) CRM is a cloud-based suite with integrated business applications for sales, service, and marketing. It helps streamline processes and manage costs and performance.

Use Cases

Customers recommend Lead Tracking, Relationship Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle EBS CRM.

Other use cases:

  • Engagement Management
  • Contact List Management
  • Workflow Management
  • Collaboration
  • Contract Management
  • Customer Case Management
  • Pipeline Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Oracle EBS CRM.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve ROI
See all business priorities See less business priorities

Oracle EBS CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle EBS CRM's features include Recording. and Oracle EBS CRM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Oracle EBS CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Helps with integrated set of business applications for automating customer relationship management and growth...." Peer review by User

Oracle EBS CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle EBS CRM

Top Industries

  • Retail
  • Computer Software
  • Education

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Oracle EBS CRM is popular in Retail, Computer Software, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Oracle EBS CRM Use Cases

Why is Oracle EBS CRM the best choice for Lead Tracking?

How does Oracle EBS CRM facilitate Relationship Management?

How does Oracle EBS CRM facilitate Helpdesk Management?

Why is Oracle EBS CRM the best choice for Engagement Management?

What solutions does Oracle EBS CRM provide for Contact List Management?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Oracle EBS CRM solved their CRM needs. Cuspera uses 374 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

lightning

Peers used Oracle EBS CRM for lead tracking and relationship management

Oracle EBS CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.56/5 ★

Read Reviews (36)

Oracle EBS CRM Integrations

Oracle EBS CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.03/5 ★

Read Reviews (61)
Data Export

3.88/5 ★

Read Reviews (32)

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

idev CMS

4.07 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadog

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Oracle EBS CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle EBS CRM

Oracle Corporation News

Vodafone Business IoT to Provide Global Connectivity for the Oracle Enterprise Communications Platform

Vodafone Business IoT partners with Oracle to deliver global connectivity for Oracle's Enterprise Communications Platform.

04/11/2024 - source

Oracle : Vodafone Business IoT to Provide Global Connectivity for the Oracle Enterprise Communications Platform

Oracle partners with Vodafone Business IoT for global connectivity on the Oracle Enterprise Communications Platform.

04/11/2024 - source

Oracle Again Recognized as a Leader in the 2024 Gartner Magic Quadrant reports for Strategic Cloud Platform Services and Distributed Hybrid Infrastructure

Oracle Corporation is recognized as a leader in the 2024 Gartner Magic Quadrant for Strategic Cloud Platform Services and Distributed Hybrid Infrastructure.

23/10/2024 - source

Oracle Corporation Feeds

Oracle Sets the Date for its Second Quarter Fiscal Year 2025 Earnings Announcement

Oracle announced the date for its second quarter fiscal year 2025 earnings release.

01/12/2024 - source

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO