Oracle Field Service Overview

Oracle Field Service Cloud transforms customer experience and boosts field service productivity. It uses predictive technology to automatically schedule and optimize tasks.

Use Cases

Customers recommend Collaboration, Measuring Customer Satisfaction, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Oracle Field Service.

Other use cases:

  • Helpdesk Management
  • Campaign Management
  • Measuring Net Promoter Score
  • Contract Management
  • Knowledge Management
  • Order Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Oracle Field Service.

Oracle Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle Field Service works with different mediums / channels such as Mobile. and Promotions.

Reviews

"...I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows ...." Peer review by Shane H., Field tech supervisor , Telecommunications

Oracle Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle Field Service

Top Industries

  • Telecommunications

Popular in

  • Enterprise

Oracle Field Service is popular in Telecommunications, and is widely used by Enterprise,

Comprehensive Insights on Oracle Field Service Use Cases

What benefits does Oracle Field Service offer for Collaboration?

How can Oracle Field Service optimize your Measuring Customer Satisfaction Workflow?

How efficiently Does Oracle Field Service manage your Products & Pricelist Management?

How can Oracle Field Service optimize your Helpdesk Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Oracle Field Service solved their Field Service Management needs. Cuspera uses 135 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

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Get to know Oracle Field Service

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Peers used Oracle Field Service for collaboration and measuring customer satisfaction

Oracle Field Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.02/5 ★

Read Reviews (3)
Custom Reports

3.82/5 ★

Read Reviews (7)
Analytics

3.44/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.02/5 ★

Read Reviews (3)
Custom Reports

3.82/5 ★

Read Reviews (7)
Analytics

3.44/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Oracle Field Service

Top Failure Risks for Oracle Field Service

Oracle Corporation News

Partnership

RateGain expands Oracle partnership with channel manager integration

RateGain has expanded its partnership with Oracle by integrating its UNO Channel Manager with Oracle Hospitality OPERA Cloud Distribution. This integration allows Oracle's hospitality customers to access RateGain's network of over 400 global demand partners, enhancing real-time distribution control and reducing manual errors. The solution is available on Oracle Cloud Marketplace, targeting the hospitality industry's need for transformative technology.

Partnership

Oracle to Offer Googles Gemini Models to Customers, Accelerating Enterprises Agentic AI Journeys

Oracle and Google Cloud have expanded their partnership to integrate Google's Gemini AI models into Oracle Cloud Infrastructure (OCI) Generative AI service. This collaboration allows Oracle customers to utilize advanced AI capabilities for various enterprise applications, including finance, HR, and marketing, enhancing workflow automation and AI agent deployment.

Product

Oracle Deploys OpenAI GPT-5 Across Database and Cloud Applications Portfolio

Oracle has integrated OpenAI's GPT-5 across its database and cloud applications, including Oracle Fusion Cloud Applications and Oracle NetSuite. This deployment allows customers to leverage advanced AI capabilities for enhanced coding, reasoning, and business insights. The integration aims to improve productivity and decision-making through sophisticated AI-driven processes.

Awards

Oracle Recognized as a Leader in the 2025 Gartner Magic Quadrant for Strategic Cloud Platform Services

Oracle Recognized as a Leader in the 2025 Gartner Magic Quadrant for Strategic Cloud Platform Services

Oracle Corporation Profile

Company Name

Oracle Corporation

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Financials

IPO