Orchestra 7 Overview

Qmatic orchestrates over two billion customer journeys annually, offering a robust solution for managing customer interactions across diverse industries. Businesses leverage Qmatic to streamline customer flow, reducing wait times and enhancing service delivery. The system integrates with existing platforms, providing a unified interface for managing appointments, queues, and interactions. Retailers, healthcare providers, and government agencies use Qmatic to ensure efficient service operations, leading to improved customer satisfaction and loyalty. By facilitating seamless customer experiences, Qmatic enables organizations to optimize resource allocation and improve operational efficiency, ultimately driving higher ROI.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Orchestra 7.

Other use cases:

  • Social Media Analytics
  • Personalized Marketing
  • Lead Management
  • Contract Management
  • Proposal & Quote Management
  • Communication Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Orchestra 7.

Other priorities:

  • Launch New Products
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Orchestra 7 Use-Cases and Business Priorities: Customer Satisfaction Data

Orchestra 7 works with different mediums / channels such as Mobile.

Orchestra 7's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Orchestra 7 support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Orchestra 7 analytics capabilities include Analytics, and Custom Reports.

Orchestra 7, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Orchestra-7 manages queues and customer journeys with a robust platform. Entire customer flow is handled efficiently by Qmatic's software.

Popular Business Setting

for Orchestra 7

Top Industries

  • Government Administration

Popular in

  • Enterprise

Orchestra 7 is popular in Government Administration, and is widely used by Enterprise,

Comprehensive Insights on Orchestra 7 Use Cases

How does Orchestra 7 facilitate Engagement Management?

What Are the key features of Orchestra 7 for Customer Feedback Management?

How efficiently Does Orchestra 7 manage your Competitive Intelligence?

19+ more Business Use Cases

86 buyers and buying teams have used Cuspera to assess how well Orchestra 7 solved their Customer Journey and Experience needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

Government Administration

CASE STUDY Pennsylvania Department of Transportation (DOT)

Qmatic Experience Cloud helped the Pennsylvania Department of Transportation modernize its DMV services. The platform improved customer journeys and made the experience better for both customers and ...employees. Qmatic provided solutions for appointments, virtual queuing, and resource planning. The new system made services faster and more efficient. Customers now have a smoother and more accessible DMV experience.

Government Administration

CASE STUDY Gwinnett County WIC

Qmatic Experience Cloud helped Gwinnett County WIC cut wait times by up to 96%. The platform made customer journeys smoother and improved both customer and employee experiences. Staff used features l...ike appointments, mobile ticketing, and resource planning. The solution led to faster service and better satisfaction for visitors. Gwinnett County WIC now delivers more efficient government services.

Hospital & Health Care

CASE STUDY King’s College Hospital

Qmatic Experience Cloud helped King’s College Hospital improve the patient experience in its children’s phlebotomy department. The platform made patient journeys smoother and more efficient. Staff us...ed the system to manage queues and appointments. This led to better service for children and their families. The hospital created a more welcoming and organized environment.

Transportation/Trucking/Railroad

CASE STUDY Omniva

Qmatic Experience Cloud helped Omniva post offices create a seamless omnichannel customer experience. Omniva used the platform to manage customer journeys and improve both customer and employee exper...iences. The solution included features like appointments, mobile ticketing, and resource planning. This made service faster and more efficient at Omniva locations. The new system helped reduce wait times and improved customer satisfaction.

Hospital & Health Care

CASE STUDY St. Josef’s Hospital Wiesbaden

Qmatic Experience Cloud helped St. Josef’s Hospital Wiesbaden cut waiting times by 50%. The hospital used Qmatic to manage patient flow and improve the experience for both patients and staff. The sol...ution made it easier to handle appointments and queues. Staff and patients saw faster service and less time spent waiting.

Hospital & Health Care

CASE STUDY Montpellier University Hospital

Qmatic Experience Cloud helped Montpellier University Hospital improve the patient experience. The hospital used Qmatic to manage patient flow and reduce wait times. The platform provided tools for a...ppointment scheduling, virtual queuing, and resource planning. Staff and patients benefited from a smoother journey and better communication. The solution enhanced operational efficiency and patient satisfaction.

lightning

Peers used Orchestra 7 for engagement management and customer feedback management

Orchestra 7 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.57/5

Read Reviews (44)
Custom Reports

4.50/5

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.57/5

Read Reviews (44)
Custom Reports

4.50/5

Read Reviews (57)

Software Failure Risk Guidance

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for Orchestra 7

Overall Risk Meter

Low Medium High

Top Failure Risks for Orchestra 7

Qmatic Group. Profile

Company Name

Qmatic Group.

Company Website

https://www.qmatic.com/

HQ Location

2875 Breckinridge Blvd, Suite 100, Atlanta, GA 30096, US

Employees

251-500

Social

Financials

M&A